David E. Bowen
-
- Customer Service Quality and Loyalty 34
- Job Satisfaction and Organizational Behavior 11
- Management and Organizational Studies 7
- Marketing top 0.05%
- Service and Product Innovation 26
- Consumer Retail Behavior Studies 4
- Management Information Systems top 0.05%
- Quality and Supply Management 8
- Strategy and Management top 0.1%
- Innovation and Knowledge Management 4
- Information Systems and Management top 0.2%
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- Information Systems Theories and Implementation 4
- Co-authors
- Cheri OstroffBenjamin SchneiderEdward E. LawlerJames W. DeanStephen W. GillilandRussell CropanzanoChris VossAmy L. Ostrom
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingManagement Information Systems
- Journals
- Academy of Management Review (13 papers)Journal of service management (8 papers)Organizational Dynamics (6 papers)
- Partner nations
- United StatesUnited KingdomFrance
In The Last Decade
David E. Bowen
75 papers receiving 13.8k citations
Hit Papers
Peers
Comparison fields: 5 of 138
- Organizational Behavior and Human Resource Management 9.6k
- Marketing 4.1k
- Management Information Systems 2.9k
- Strategy and Management 4.0k
- Information Systems and Management 1.1k
Countries citing papers authored by David E. Bowen
This map shows the geographic impact of David E. Bowen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by David E. Bowen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites David E. Bowen more than expected).
Fields of papers citing papers by David E. Bowen
This network shows the impact of papers produced by David E. Bowen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by David E. Bowen. The network helps show where David E. Bowen may publish in the future.
Co-authorship network
The 25 scholars most cited alongside David E. Bowen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2025 | 0 | |
| 2 | 2017 | 32 | |
| 3 | 2017 | 1 | |
| 4 | 2016 | 15 | |
| 5 | 2016 | 7 | |
| 6 | 2008 | 27 | |
| 7 | The Management of Organizational Justicebreakdown → | 2007 | 829 |
| 8 | How to prevent your customers from failing | 2006 | 36 |
| 9 | Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM Systembreakdown → | 2004 | 806 |
| 10 | 2002 | 188 | |
| 11 | 2002 | 2 | |
| 12 | 1998 | 35 | |
| 13 | Empowering Service Employeesbreakdown → | 1995 | 597 |
| 14 | MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENTbreakdown → | 1994 | 1157 |
| 15 | Los recursos humanos en la calidad del servicio | 1993 | 1 |
| 16 | The empowerment of service workers: what, why, how, and when.breakdown → | 1992 | 880 |
| 17 | 1992 | 1 | |
| 18 | 1989 | 293 | |
| 19 | 1989 | 355 | |
| 20 | Employee and customer perceptions of service in banks: Replication and extension.breakdown → | 1985 | 990 |
About David E. Bowen
David E. Bowen is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Management Information Systems, Management of Technology and Innovation and Architecture, having authored 79 papers that have together received 15.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (34 papers), Service and Product Innovation (26 papers), Job Satisfaction and Organizational Behavior (11 papers), Quality and Supply Management (8 papers), Management and Organizational Studies (7 papers), Information Systems Theories and Implementation (4 papers), Consumer Retail Behavior Studies (4 papers) and Innovation and Knowledge Management (4 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (9.6k citations), Marketing (4.1k citations), Management Information Systems (2.9k citations), Strategy and Management (4.0k citations) and Information Systems and Management (1.1k citations). David E. Bowen has collaborated with scholars based in United States, United Kingdom and France. Frequent co-authors include Cheri Ostroff, Benjamin Schneider, Edward E. Lawler, James W. Dean, Stephen W. Gilliland, Russell Cropanzano, Chris Voss, Amy L. Ostrom, Lia Patrício and A. Parasuraman. Their work appears in journals such as Academy of Management Review, Journal of service management, Organizational Dynamics, International Journal of Service Industry Management and Academy of Management Perspectives.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.