Lia Patrício

6.3k total citations · 1 hit paper
61 papers, 4.2k citations indexed

About

Lia Patrício is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Lia Patrício has authored 61 papers receiving a total of 4.2k indexed citations (citations by other indexed papers that have themselves been cited), including 48 papers in Marketing, 24 papers in Organizational Behavior and Human Resource Management and 17 papers in Sociology and Political Science. Recurrent topics in Lia Patrício's work include Service and Product Innovation (42 papers), Customer Service Quality and Loyalty (23 papers) and Consumer Retail Behavior Studies (14 papers). Lia Patrício is often cited by papers focused on Service and Product Innovation (42 papers), Customer Service Quality and Loyalty (23 papers) and Consumer Retail Behavior Studies (14 papers). Lia Patrício collaborates with scholars based in Portugal, United States and Sweden. Lia Patrício's co-authors include Raymond P. Fisk, Amy L. Ostrom, Chris Voss, João Falcão e Cunha, David E. Bowen, A. Parasuraman, Larry L. Constantine, Jorge Teixeira, Gabriela Beirão and Nelson Pinho and has published in prestigious journals such as Journal of Cleaner Production, Journal of Business Research and Energy Policy.

In The Last Decade

Lia Patrício

54 papers receiving 3.9k citations

Hit Papers

align trajectories sort by overperformance

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Service Research Priorities in a Rapidly Changing Context

2015 1.0k citations Amy L. Ostrom, David E. Bowen et al. Journal of Service Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Lia Patrício Portugal	26	3.0k	1.7k	1.1k	776	493	61	4.2k
Per Kristensson Sweden	28	2.2k 0.7×	1.1k 0.7×	1.1k 1.0×	635 0.8×	802 1.6×	54	3.7k
Melissa Archpru Akaka United States	23	4.1k 1.4×	2.2k 1.3×	1.6k 1.5×	965 1.2×	1.3k 2.6×	36	5.4k
Lars Witell Sweden	39	3.6k 1.2×	2.3k 1.4×	1.3k 1.1×	929 1.2×	1.5k 3.1×	113	5.8k
Bård Tronvoll Sweden	25	2.6k 0.9×	1.6k 1.0×	1.0k 0.9×	528 0.7×	770 1.6×	57	3.5k
Venkat Ramaswamy United States	14	2.3k 0.8×	1.2k 0.7×	1.5k 1.4×	490 0.6×	849 1.7×	22	3.5k
Rebekah Russell‐Bennett Australia	37	1.9k 0.6×	1.3k 0.8×	1.5k 1.4×	168 0.2×	266 0.5×	170	3.9k
Martin Mende United States	23	2.0k 0.7×	888 0.5×	1.6k 1.4×	145 0.2×	153 0.3×	50	4.0k
Pennie Frow Australia	28	5.4k 1.8×	4.0k 2.4×	2.5k 2.3×	743 1.0×	1.9k 3.9×	40	7.7k
Allard C.R. van Riel Netherlands	35	2.5k 0.8×	2.3k 1.4×	2.0k 1.8×	264 0.3×	820 1.7×	79	5.1k
Cristina Mele Italy	27	1.5k 0.5×	775 0.5×	670 0.6×	355 0.5×	672 1.4×	71	2.5k

Countries citing papers authored by Lia Patrício

Since Specialization

Citations

This map shows the geographic impact of Lia Patrício's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Lia Patrício with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Lia Patrício more than expected).

Fields of papers citing papers by Lia Patrício

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Lia Patrício. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Lia Patrício. The network helps show where Lia Patrício may publish in the future.

Co-authorship network of co-authors of Lia Patrício

This figure shows the co-authorship network connecting the top 25 collaborators of Lia Patrício. A scholar is included among the top collaborators of Lia Patrício based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Lia Patrício. Lia Patrício is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Patrício, Lia, et al.. (2025). The dual role of customer-citizen engagement for sustainability. Journal of Service Theory and Practice. 35(2). 196–219.

Miguéis, Vera, et al.. (2025). Different energy poverty issues, different engagement behaviors? An empirical analysis of citizen groups in Europe. Energy Research & Social Science. 122. 104003–104003. 1 indexed citations

Patrício, Lia, et al.. (2024). Understanding service ecosystem dynamics: a typology. Journal of service management. 35(6). 159–184. 6 indexed citations

Patrício, Lia, et al.. (2022). From smart technologies to value cocreation and customer engagement with smart energy services. Energy Policy. 170. 113249–113249. 12 indexed citations

Cambra‐Fierro, Jesús, Lily Gao, Iguácel Melero‐Polo, & Lia Patrício. (2022). Theories, constructs, and methodologies to study COVID-19 in the service industries. Service Industries Journal. 42(7-8). 551–582. 17 indexed citations

Sierra-Pérez, Jorge, et al.. (2021). Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance. Journal of Cleaner Production. 305. 127228–127228. 22 indexed citations

Cambra‐Fierro, Jesús, Iguácel Melero‐Polo, Lia Patrício, & F. Javier Sesé. (2020). Channel Habits and the Development of Successful Customer-Firm Relationships in Services. Journal of Service Research. 23(4). 456–475. 22 indexed citations

Teixeira, Jorge, Nelson Pinho, & Lia Patrício. (2019). Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record. International Journal of Medical Informatics. 132. 103942–103942. 28 indexed citations

Teixeira, Jorge, Lia Patrício, & Tuure Tuunanen. (2019). Advancing service design research with design science research. Journal of service management. 30(5). 577–592. 40 indexed citations

10.

Patrício, Lia, et al.. (2018). A designerly-way of conducting qualitative research in design studies. VBN Forskningsportal (Aalborg Universitet). 164–176. 2 indexed citations

11.

Patrício, Lia, et al.. (2018). Company social networks: customer communities or supplementary services?. Journal of Services Marketing. 32(4). 443–461. 13 indexed citations

12.

Teixeira, Jorge, et al.. (2018). Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design. Open Repository of the University of Porto (University of Porto). 1144–1161.

13.

Witell, Lars, Heiko Gebauer, Elina Jaakkola, et al.. (2017). A bricolage perspective on service innovation. Journal of Business Research. 79. 290–298. 152 indexed citations

14.

Patrício, Lia, et al.. (2016). Revisiting PSS and Service Design in the Light of SD-Logic. VBN Forskningsportal (Aalborg Universitet). 119–131. 3 indexed citations

15.

Fisk, Raymond P., Laurel Anderson, David E. Bowen, et al.. (2016). Billions of impoverished people deserve to be better served. Journal of service management. 27(1). 43–55. 89 indexed citations

16.

Heinonen, Kristina, Amy L. Ostrom, Lia Patrício, et al.. (2015). “Futurizing” smart service: implications for service researchers and managers. Journal of Services Marketing. 29(6/7). 442–447. 214 indexed citations

17.

Patrício, Lia, et al.. (2014). Incorporating the Customer Experience along Different Iterative Cycles of Service Design. Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT). 301–312.

18.

Patrício, Lia, et al.. (2013). Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips. Transport Policy. 31. 35–46. 97 indexed citations

19.

Patrício, Lia, et al.. (2009). Designing Mobile Service experiences, an exploratory study. Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT). 1 indexed citations

20.

Patrício, Lia, João Falcão e Cunha, Raymond P. Fisk, & Nuno Nunes. (2004). Customer experience requirements for multi-platform service interaction: bringing services marketing to the elicitation of user requirements. 26–35. 7 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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