Stephen S. Tax
- Organizational Behavior and Human Resource Management top 0.1%
- Marketing top 0.1%
- Sociology and Political Science top 0.5%
- Information Systems and Management top 0.2%
- Strategy and Management top 2%
- Co-authors
- Stephen BrownMurali ChandrashekaranJeffrey G. BlodgettDonna J. HillF. Ian StuartDavid McCutcheonIan WilkinsonIan Stuart
- Topics
- Customer Service Quality and Loyalty (16 papers)Service and Product Innovation (8 papers)Consumer Retail Behavior Studies (5 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Partner nations
- CanadaUnited StatesAustralia
In The Last Decade
Stephen S. Tax
21 papers receiving 4.7k citations
Hit Papers
Peers
Comparison fields: 5 of 103
- Organizational Behavior and Human Resource Management 4.2k
- Marketing 2.9k
- Sociology and Political Science 2.1k
- Information Systems and Management 1.1k
- Strategy and Management 720
Countries citing papers authored by Stephen S. Tax
This map shows the geographic impact of Stephen S. Tax's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephen S. Tax with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephen S. Tax more than expected).
Fields of papers citing papers by Stephen S. Tax
This network shows the impact of papers produced by Stephen S. Tax. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephen S. Tax. The network helps show where Stephen S. Tax may publish in the future.
Co-authorship network of co-authors of Stephen S. Tax
This figure shows the co-authorship network connecting the top 25 collaborators of Stephen S. Tax. A scholar is included among the top collaborators of Stephen S. Tax based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Stephen S. Tax. Stephen S. Tax is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 13 | |
| 2 | 6 | |
| 3 | 232 | |
| 4 | 127 | |
| 5 | 266 | |
| 6 | How to prevent your customers from failing | 36 |
| 7 | 31 | |
| 8 | 96 | |
| 9 | 42 | |
| 10 | 56 | |
| 11 | Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketingbreakdown → | 917 |
| 12 | Recovering and Learning from Service Failurebreakdown → | 538 |
| 13 | Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketingbreakdown → | 1647 |
| 14 | 143 | |
| 15 | The effects of distributive, procedural, and interactional justice on postcomplaint behaviorbreakdown → | 1039 |
| 16 | 85 | |
| 17 | 12 | |
| 18 | 26 | |
| 19 | 3 | |
| 20 | 8 |
About Stephen S. Tax
Stephen S. Tax is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Management Information Systems, having authored 21 papers that have together received 5.3k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (16 papers), Service and Product Innovation (8 papers) and Consumer Retail Behavior Studies (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (4.2k citations), Marketing (2.9k citations) and Information Systems and Management (1.1k citations). Stephen S. Tax has collaborated with scholars based in Canada, United States and Australia. Frequent co-authors include Stephen Brown, Murali Chandrashekaran, Jeffrey G. Blodgett, Donna J. Hill, F. Ian Stuart, David McCutcheon, Ian Wilkinson, Ian Stuart, Rajdeep Grewal and Andreas Eggert. Their work appears in journals such as Journal of Marketing, Journal of Marketing Research and Journal of Operations Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.