Markus Groth

6.4k total citations · 2 hit papers
71 papers, 4.8k citations indexed

About

Markus Groth is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Markus Groth has authored 71 papers receiving a total of 4.8k indexed citations (citations by other indexed papers that have themselves been cited), including 45 papers in Organizational Behavior and Human Resource Management, 44 papers in Sociology and Political Science and 14 papers in Marketing. Recurrent topics in Markus Groth's work include Job Satisfaction and Organizational Behavior (28 papers), Emotional Labor in Professions (24 papers) and Customer Service Quality and Loyalty (19 papers). Markus Groth is often cited by papers focused on Job Satisfaction and Organizational Behavior (28 papers), Emotional Labor in Professions (24 papers) and Customer Service Quality and Loyalty (19 papers). Markus Groth collaborates with scholars based in Australia, United States and Germany. Markus Groth's co-authors include Thorsten Hennig‐Thurau, Michael Paul, Dwayne D. Gremler, Alicia A. Grandey, Gianfranco Walsh, Robyn E. Goodwin, Helena Nguyen, Karyn L. Wang, Anya Johnson and S. Douglas Pugh and has published in prestigious journals such as Academy of Management Journal, Journal of Marketing and Journal of Applied Psychology.

In The Last Decade

Markus Groth

67 papers receiving 4.5k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

2005 653 citations Markus Groth Journal of Management profile →
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

2006 573 citations Thorsten Hennig‐Thurau, Markus Groth et al. Journal of Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Markus Groth Australia	32	3.0k	2.9k	1.3k	1.1k	686	71	4.8k
Mark S. Rosenbaum United States	34	2.1k 0.7×	2.1k 0.7×	3.3k 2.6×	494 0.5×	421 0.6×	105	5.2k
Charmine E. J. Härtel Australia	34	2.6k 0.9×	1.9k 0.6×	550 0.4×	2.2k 2.0×	473 0.7×	223	5.3k
Long W. Lam Macao	34	2.3k 0.8×	1.4k 0.5×	573 0.5×	943 0.9×	249 0.4×	72	4.0k
John C. Mowen United States	40	2.5k 0.8×	2.1k 0.7×	2.3k 1.9×	1.0k 1.0×	307 0.4×	98	5.9k
Jay Prakash Mulki United States	32	2.9k 1.0×	1.1k 0.4×	683 0.5×	954 0.9×	387 0.6×	46	4.3k
Ki‐Joon Back United States	44	2.5k 0.8×	3.2k 1.1×	2.8k 2.2×	445 0.4×	134 0.2×	101	5.1k
Hettie A. Richardson United States	13	1.7k 0.6×	895 0.3×	431 0.3×	699 0.6×	431 0.6×	17	3.5k
Christopher O. L. H. Porter United States	20	3.5k 1.2×	2.0k 0.7×	282 0.2×	1.8k 1.6×	525 0.8×	36	6.1k
Jia Hu United States	23	3.3k 1.1×	1.1k 0.4×	416 0.3×	1.3k 1.2×	455 0.7×	38	4.9k
Karin Sanders Australia	39	3.1k 1.0×	1.3k 0.5×	282 0.2×	1.2k 1.1×	667 1.0×	210	5.3k

Countries citing papers authored by Markus Groth

Since Specialization

Citations

This map shows the geographic impact of Markus Groth's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Markus Groth with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Markus Groth more than expected).

Fields of papers citing papers by Markus Groth

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Markus Groth. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Markus Groth. The network helps show where Markus Groth may publish in the future.

Co-authorship network of co-authors of Markus Groth

This figure shows the co-authorship network connecting the top 25 collaborators of Markus Groth. A scholar is included among the top collaborators of Markus Groth based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Markus Groth. Markus Groth is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Walsh, Gianfranco, et al.. (2025). Keep them busy, keep them flowing? The effects of actively versus passively occupied wait time. Journal of Business Research. 189. 115216–115216.

Subramony, Mahesh, Sven Kepes, Markus Groth, Dana Yagil, & David Solnet. (2024). Human resource management in the emerging work ecosystem: Propositions for scholarship and implications for practice. European Management Review. 3 indexed citations

Ocampo, Anna Carmella, et al.. (2024). The enriching effects of spouses’ emotion regulation ability on employees’ leader-member exchange: Evidence from spouse-employee-supervisor triads. Journal of Business Research. 186. 115049–115049. 1 indexed citations

Groth, Markus, Uta K. Bindl, Karyn L. Wang, & Gerben A. van Kleef. (2023). How social roles shape interpersonal affect regulation at work. Organizational Psychology Review. 14(1). 25–88. 2 indexed citations

Treffers, Theresa, et al.. (2022). Holding Back or Letting Go? The Effect of Emotion Suppression on Relationship Viability in New Venture Teams. Entrepreneurship Theory and Practice. 47(4). 1460–1495. 3 indexed citations

Johnson, Anya, Helena Nguyen, Markus Groth, & Les White. (2018). Reaping the Rewards of Functional Diversity in Healthcare Teams: Why Team Processes Improve Performance. Group & Organization Management. 43(3). 440–474. 33 indexed citations

Johnson, Anya, Helena Nguyen, Sharon K. Parker, et al.. (2017). “That was a good shift”. Journal of Health Organization and Management. 31(4). 471–486. 2 indexed citations

Subramony, Mahesh, Karen Holcombe Ehrhart, Markus Groth, et al.. (2017). Accelerating employee-related scholarship in service management. Journal of service management. 28(5). 837–865. 32 indexed citations

Wang, Karyn L., Helena Nguyen, Anya Johnson, & Markus Groth. (2017). Service with a fake smile: Detecting inauthentic emotions in service settings.. Academy of Management Proceedings. 2017(1). 13117–13117.

10.

Groth, Markus, et al.. (2015). Is there a need for government interventions to adapt energy infrastructures to climate change? A German case study. EGUGA. 5956. 1 indexed citations

11.

Wang, Karyn L., et al.. (2015). Incivility breeds civility? Effect of customer mistreatment on employees’ daily helping behavior. Academy of Management Proceedings. 2015(1). 10334–10334. 1 indexed citations

12.

Wang, Karyn L. & Markus Groth. (2013). Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services.. Journal of Applied Psychology. 99(2). 341–350. 115 indexed citations

13.

Johnson, Anya, et al.. (2013). Effect of Violence in Organizations on Organizational Effectiveness: The Role of Engagement. Academy of Management Proceedings. 2013(1). 12117–12117. 1 indexed citations

14.

Grandey, Alicia A., Su Chuen Foo, Markus Groth, & Robyn E. Goodwin. (2011). Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.. Journal of Occupational Health Psychology. 17(1). 1–14. 308 indexed citations

15.

Johnson, Anya, et al.. (2010). Learning and development: promoting nurses’ performance and work attitudes. Journal of Advanced Nursing. 67(3). 609–620. 38 indexed citations

16.

Hennig‐Thurau, Thorsten, Markus Groth, Michael Paul, & Dwayne D. Gremler. (2006). Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships. Journal of Marketing. 70(3). 58–73. 439 indexed citations

17.

Groth, Markus. (2005). Auctions in an outcome-based payment scheme to reward ecological services in agriculture - Conception, implementation and results. Econstor (Econstor). 6 indexed citations

18.

Groth, Markus. (2005). Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries. Journal of Management. 31(1). 7–27. 653 indexed citations breakdown →

19.

Walsh, Gianfranco, Klaus‐Peter Wiedmann, & Markus Groth. (2004). Examining Consumer Behavior in the Liberalized German Energy Marketbthe Influence of Customer Satisfaction on Customer Willingness to Switch Public Utility Companies. ACR North American Advances. 2 indexed citations

20.

Groth, Markus, Barry M. Goldman, Stephen W. Gilliland, & Robert J. Bies. (2002). Commitment to legal claiming: Influences of attributions, social guidance and organizational tenure.. Journal of Applied Psychology. 87(4). 781–788. 49 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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