Journal of service management

628 papers and 31.5k indexed citations i.

About

The 628 papers published in Journal of service management in the last decades have received a total of 31.5k indexed citations. Papers published in Journal of service management usually cover Marketing (466 papers), Organizational Behavior and Human Resource Management (381 papers) and Sociology and Political Science (216 papers) specifically the topics of Customer Service Quality and Loyalty (350 papers), Service and Product Innovation (309 papers) and Digital Marketing and Social Media (138 papers). The most active scholars publishing in Journal of service management are Javier Reynoso, Werner H. Kunz, Jochen Wirtz, Christian Grönroos, Lars Witell, Thorsten Gruber, Anu Helkkula, Mark S. Rosenbaum, Katrien Verleye and Elina Jaakkola.

In The Last Decade

Fields of papers published in Journal of service management

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers published in Journal of service management. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers published in Journal of service management.

Countries where authors publish in Journal of service management

Since Specialization
Citations

This map shows the geographic impact of research published in Journal of service management. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by papers published in Journal of service management with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Journal of service management more than expected).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar’s output or impact.

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