Michael Paul

2.0k total citations · 1 hit paper
21 papers, 1.5k citations indexed

About

Michael Paul is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Michael Paul has authored 21 papers receiving a total of 1.5k indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Sociology and Political Science, 9 papers in Organizational Behavior and Human Resource Management and 8 papers in Marketing. Recurrent topics in Michael Paul's work include Customer Service Quality and Loyalty (7 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Emotional Labor in Professions (5 papers). Michael Paul is often cited by papers focused on Customer Service Quality and Loyalty (7 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Emotional Labor in Professions (5 papers). Michael Paul collaborates with scholars based in Germany, Australia and Latvia. Michael Paul's co-authors include Thorsten Hennig‐Thurau, Dwayne D. Gremler, Markus Groth, Thomas Rudolph, Oliver Emrich, Jan F. Klein, Caroline Wiertz, Kevin P. Gwinner, Frank Mathmann and André Marchand and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Michael Paul

18 papers receiving 1.4k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

2006 573 citations Thorsten Hennig‐Thurau, Markus Groth et al. Journal of Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Michael Paul Germany	12	906	875	716	329	120	21	1.5k
Anna S. Mattila United States	10	644 0.7×	729 0.8×	381 0.5×	338 1.0×	101 0.8×	14	1.2k
Holger Roschk Germany	13	684 0.8×	528 0.6×	640 0.9×	214 0.7×	189 1.6×	25	1.2k
Eric G. Harris United States	15	671 0.7×	362 0.4×	383 0.5×	240 0.7×	112 0.9×	29	1.1k
D.S. Sundaram United States	8	623 0.7×	786 0.9×	670 0.9×	110 0.3×	259 2.2×	9	1.2k
Donald C. Barnes United States	19	788 0.9×	486 0.6×	667 0.9×	122 0.4×	119 1.0×	28	1.1k
Cedric Hsi‐Jui Wu Taiwan	13	705 0.8×	774 0.9×	795 1.1×	150 0.5×	154 1.3×	20	1.3k
Heejung Ro United States	18	578 0.6×	538 0.6×	476 0.7×	156 0.5×	123 1.0×	37	1.1k
Elizabeth Cowley Australia	15	465 0.5×	560 0.6×	718 1.0×	216 0.7×	150 1.3×	36	1.3k
Keyoor Purani India	14	484 0.5×	530 0.6×	654 0.9×	94 0.3×	277 2.3×	30	1.1k
Jaebeom Suh United States	12	813 0.9×	458 0.5×	650 0.9×	90 0.3×	186 1.6×	20	1.1k

Countries citing papers authored by Michael Paul

Since Specialization

Citations

This map shows the geographic impact of Michael Paul's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Michael Paul with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Michael Paul more than expected).

Fields of papers citing papers by Michael Paul

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Michael Paul. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Michael Paul. The network helps show where Michael Paul may publish in the future.

Co-authorship network of co-authors of Michael Paul

This figure shows the co-authorship network connecting the top 25 collaborators of Michael Paul. A scholar is included among the top collaborators of Michael Paul based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Michael Paul. Michael Paul is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

1.

Paul, Michael, et al.. (2023). Celebrity Endorser Scandals and Competitor Firm Value. Journal of Advertising. 53(2). 262–277. 8 indexed citations

2.

Klein, Jan F., et al.. (2022). Customer Experience: Conceptualization, Measurement, and Application in Omnichannel Environments. Journal of Service Research. 26(2). 191–211. 81 indexed citations

3.

Paul, Michael. (2022). Europa in der Arktis: Neue Akzente in der EU-Arktisstrategie. Zeitschrift für Außen- und Sicherheitspolitik. 15(1). 61–67.

4.

Mathmann, Frank, et al.. (2020). Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance. Journal of Service Research. 25(2). 211–226. 27 indexed citations

5.

Paul, Michael, et al.. (2019). Subtle but spotted? Influencing factors of customer-perceived weight discrimination. Journal of Services Marketing. 33(5). 532–546. 6 indexed citations

6.

Klein, Jan F., et al.. (2019). Measuring Customer Experiences : A Text-Based and Pictorial Scale. OPUS (Augsburg University). 11 indexed citations

7.

Paul, Michael, et al.. (2017). Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity. Journal of Business Research. 94. 195–208. 59 indexed citations

8.

Marchand, André, et al.. (2016). Affection or Money: What Really Drives Customer Loyalty?. OPUS (Augsburg University).

9.

Marchand, André, et al.. (2016). How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms. Journal of Service Research. 20(2). 105–119. 14 indexed citations

10.

Paul, Michael, et al.. (2015). One firm, one product, two prices: Channel-based price differentiation and customer retention. Journal of Retailing and Consumer Services. 27. 126–139. 35 indexed citations

11.

Emrich, Oliver, Michael Paul, & Thomas Rudolph. (2015). Shopping Benefits of Multichannel Assortment Integration and the Moderating Role of Retailer Type. Journal of Retailing. 91(2). 326–342. 120 indexed citations

12.

Paul, Michael, Thorsten Hennig‐Thurau, & Markus Groth. (2014). Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers. Journal of Business Research. 68(5). 1062–1073. 19 indexed citations

13.

Paul, Michael. (2010). Licht am Ende des Tunnels? Der Aufbau der Afghanischen Nationalarmee. Sicherheit & Frieden. 28(1). 42–48. 1 indexed citations

14.

Paul, Michael, Thorsten Hennig‐Thurau, Dwayne D. Gremler, Kevin P. Gwinner, & Caroline Wiertz. (2008). Toward a theory of repeat purchase drivers for consumer services. Journal of the Academy of Marketing Science. 37(2). 215–237. 82 indexed citations

15.

Hennig‐Thurau, Thorsten & Michael Paul. (2007). Can economic bonus programs jeopardize service relationships?. Service Business. 1(2). 159–175. 16 indexed citations

16.

Hennig‐Thurau, Thorsten, Markus Groth, Michael Paul, & Dwayne D. Gremler. (2006). Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships. Journal of Marketing. 70(3). 58–73. 439 indexed citations

17.

Hennig‐Thurau, Thorsten, Markus Groth, Michael Paul, & Dwayne D. Gremler. (2006). Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships. Journal of Marketing. 70(3). 58–73. 573 indexed citations breakdown →

18.

Müller, Werner, et al.. (2002). Basel II: Führen die neuen Anforderungen an die Kreditinstitute zu einer Benachteiligung des Mittelstands?. Econstor (Econstor). 55(3). 3–19. 1 indexed citations

19.

Paul, Michael. (1998). Preis- und Kostenmanagement von Dienstleistungen im Business-to-Business-Bereich. Deutscher Universitätsverlag eBooks. 1 indexed citations

20.

Paul, Michael. (1986). Reading after Survival Literacy: Language Immersion and an Idea from Confucius.. The Journal of Reading. 29(5). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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