Timothy L. Keiningham

8.0k total citations · 2 hit papers
82 papers, 5.7k citations indexed

About

Timothy L. Keiningham is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Timothy L. Keiningham has authored 82 papers receiving a total of 5.7k indexed citations (citations by other indexed papers that have themselves been cited), including 58 papers in Organizational Behavior and Human Resource Management, 57 papers in Marketing and 12 papers in Sociology and Political Science. Recurrent topics in Timothy L. Keiningham's work include Customer Service Quality and Loyalty (57 papers), Consumer Retail Behavior Studies (37 papers) and Consumer Behavior in Brand Consumption and Identification (19 papers). Timothy L. Keiningham is often cited by papers focused on Customer Service Quality and Loyalty (57 papers), Consumer Retail Behavior Studies (37 papers) and Consumer Behavior in Brand Consumption and Identification (19 papers). Timothy L. Keiningham collaborates with scholars based in United States, Türkiye and Belgium. Timothy L. Keiningham's co-authors include Roland T. Rust, Lerzan Aksoy, Anthony J. Zahorik, Bruce Cooil, Tor W. Andreassen, Alexander Buoye, Katherine N. Lemon, Bart Larivière, Forrest V. Morgeson and Luke Williams and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research.

In The Last Decade

Timothy L. Keiningham

79 papers receiving 5.1k citations

Hit Papers

Return on Quality (ROQ): Making Service Quality Financial... 1995 2026 2005 2015 1995 2020 250 500 750 1000

Peers

Timothy L. Keiningham
Comparison fields: 5 of 119
  • Organizational Behavior and Human Resource Management 4.0k
  • Marketing 3.7k
  • Sociology and Political Science 1.8k
  • Information Systems and Management 900
  • Strategy and Management 806
Replace Francis Buttle with:
Francis Buttle Australia
Tor W. Andreassen Norway
Heiner Evanschitzky United Kingdom
Thomas L. Baker United States
Lerzan Aksoy United States
Pennie Frow Australia
Manfred Krafft Germany
Thomas O. Jones United Kingdom
Deepak Sirdeshmukh United States
Allard C.R. van Riel Netherlands
Francis Buttle Australia View profile →
Citations per field, relative to Timothy L. Keiningham
Timothy L. Keiningham · 1×
Citations per year, relative to Timothy L. Keiningham
Timothy L. Keiningham · 1×

Countries citing papers authored by Timothy L. Keiningham

Since Specialization
Citations

This map shows the geographic impact of Timothy L. Keiningham's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Timothy L. Keiningham with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Timothy L. Keiningham more than expected).

Fields of papers citing papers by Timothy L. Keiningham

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Timothy L. Keiningham. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Timothy L. Keiningham. The network helps show where Timothy L. Keiningham may publish in the future.

Co-authorship network of co-authors of Timothy L. Keiningham

This figure shows the co-authorship network connecting the top 25 collaborators of Timothy L. Keiningham. A scholar is included among the top collaborators of Timothy L. Keiningham based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Timothy L. Keiningham. Timothy L. Keiningham is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
# Work Indexed citations
1 6
2 4
3 19
4
Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature breakdown →
272
5 73
6 4
7 6
8
A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries
18
9
The High Price of Customer Satisfaction
39
10 5
11
Linking Customer Loyalty to Growth
59
12 20
13 131
14 231
15
Managing through rose-colored glasses
14
16 1
17 35
18 494
19
Return on Quality (ROQ): Making Service Quality Financially Accountable breakdown →
1135
20
Return on quality (ROQ) : making service quality financially accountable : technical wooking paper
3

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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