Timothy L. Keiningham
- Organizational Behavior and Human Resource Management top 0.1%
- Marketing top 0.1%
- Sociology and Political Science top 0.5%
- Information Systems and Management top 0.2%
- Strategy and Management top 1%
- Co-authors
- Roland T. RustLerzan AksoyAnthony J. ZahorikBruce CooilTor W. AndreassenAlexander BuoyeKatherine N. LemonBart Larivière
- Topics
- Customer Service Quality and Loyalty (57 papers)Consumer Retail Behavior Studies (37 papers)Consumer Behavior in Brand Consumption and Identification (19 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementInformation Systems and Management
- Partner nations
- United StatesTürkiyeBelgium
In The Last Decade
Timothy L. Keiningham
79 papers receiving 5.1k citations
Hit Papers
Peers
Comparison fields: 5 of 119
- Organizational Behavior and Human Resource Management 4.0k
- Marketing 3.7k
- Sociology and Political Science 1.8k
- Information Systems and Management 900
- Strategy and Management 806
Countries citing papers authored by Timothy L. Keiningham
This map shows the geographic impact of Timothy L. Keiningham's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Timothy L. Keiningham with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Timothy L. Keiningham more than expected).
Fields of papers citing papers by Timothy L. Keiningham
This network shows the impact of papers produced by Timothy L. Keiningham. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Timothy L. Keiningham. The network helps show where Timothy L. Keiningham may publish in the future.
Co-authorship network of co-authors of Timothy L. Keiningham
This figure shows the co-authorship network connecting the top 25 collaborators of Timothy L. Keiningham. A scholar is included among the top collaborators of Timothy L. Keiningham based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Timothy L. Keiningham. Timothy L. Keiningham is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 6 | |
| 2 | 4 | |
| 3 | 19 | |
| 4 | Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclaturebreakdown → | 272 |
| 5 | 73 | |
| 6 | 4 | |
| 7 | 6 | |
| 8 | A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries | 18 |
| 9 | The High Price of Customer Satisfaction | 39 |
| 10 | 5 | |
| 11 | Linking Customer Loyalty to Growth | 59 |
| 12 | 20 | |
| 13 | 131 | |
| 14 | 231 | |
| 15 | Managing through rose-colored glasses | 14 |
| 16 | 1 | |
| 17 | 35 | |
| 18 | 494 | |
| 19 | Return on Quality (ROQ): Making Service Quality Financially Accountablebreakdown → | 1135 |
| 20 | Return on quality (ROQ) : making service quality financially accountable : technical wooking paper | 3 |
About Timothy L. Keiningham
Timothy L. Keiningham is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Business and International Management, having authored 82 papers that have together received 5.7k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (57 papers), Consumer Retail Behavior Studies (37 papers) and Consumer Behavior in Brand Consumption and Identification (19 papers). The work is most often cited by research in Marketing (3.7k citations), Organizational Behavior and Human Resource Management (4.0k citations) and Information Systems and Management (900 citations). Timothy L. Keiningham has collaborated with scholars based in United States, Türkiye and Belgium. Frequent co-authors include Roland T. Rust, Lerzan Aksoy, Anthony J. Zahorik, Bruce Cooil, Tor W. Andreassen, Alexander Buoye, Katherine N. Lemon, Bart Larivière, Forrest V. Morgeson and Luke Williams. Their work appears in journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.