Philipp Klaus
Impact in
- Marketing top 0.2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
-
- Customer Service Quality and Loyalty
Papers in
- Marketing 63
- Consumer Behavior in Brand Consumption and Identification 44
- Consumer Retail Behavior Studies 32
- Service and Product Innovation 15
- Sharing Economy and Platforms 7
-
- Customer Service Quality and Loyalty 43
- Co-authors
- Stan MaklanAikaterini ManthiouVolker G. KuppelwieserBang NguyenTimothy L. KeininghamKatherine N. LemonArne De KeyserKatrien Verleye
- Journals
- Journal of Retailing and Consumer Services (12 papers)Journal of Services Marketing (11 papers)Journal of service management (5 papers)International Journal of Market Research (5 papers)Journal of Strategic Marketing (4 papers)
- Partner nations
- MonacoFranceUnited Kingdom
In The Last Decade
Philipp Klaus
74 papers receiving 3.2k citations
Hit Papers
Peers
Comparison fields: 5 of 103
- Marketing 2.4k
- Organizational Behavior and Human Resource Management 1.7k
- Information Systems and Management 553
- Sociology and Political Science 1.5k
- Tourism, Leisure and Hospitality Management 42
Countries citing papers authored by Philipp Klaus
This map shows the geographic impact of Philipp Klaus's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Philipp Klaus with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Philipp Klaus more than expected).
Fields of papers citing papers by Philipp Klaus
This network shows the impact of papers produced by Philipp Klaus. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Philipp Klaus. The network helps show where Philipp Klaus may publish in the future.
Co-authorship network
The 25 scholars most cited alongside Philipp Klaus, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2025 | 0 | |
| 2 | 2024 | 23 | |
| 3 | 2024 | 1 | |
| 4 | 2024 | 2 | |
| 5 | 2024 | 0 | |
| 6 | 2024 | 3 | |
| 7 | 2023 | 6 | |
| 8 | 2023 | 20 | |
| 9 | 2022 | 13 | |
| 10 | 2022 | 10 | |
| 11 | 2022 | 47 | |
| 12 | 2021 | 15 | |
| 13 | 2021 | 33 | |
| 14 | 2020 | 42 | |
| 15 | Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature Hit paper breakdown → | 2020 | 272 |
| 16 | 2020 | 21 | |
| 17 | 2019 | 19 | |
| 18 | 2019 | 10 | |
| 19 | 2014 | 23 | |
| 20 | Urban Settings in the Competition among Cities | 2004 | 2 |
About Philipp Klaus
Philipp Klaus is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Information Systems and Management and Human-Computer Interaction, having authored 76 papers that have together received 3.4k indexed citations. Recurring topics across this work include Consumer Behavior in Brand Consumption and Identification (44 papers), Customer Service Quality and Loyalty (43 papers), Consumer Retail Behavior Studies (32 papers), Digital Marketing and Social Media (20 papers), Service and Product Innovation (15 papers), Sharing Economy and Platforms (7 papers), Diverse Aspects of Tourism Research (5 papers) and Technology Adoption and User Behaviour (4 papers). The work is most often cited by research in Marketing (2.4k citations), Organizational Behavior and Human Resource Management (1.7k citations), Information Systems and Management (553 citations), Sociology and Political Science (1.5k citations) and Tourism, Leisure and Hospitality Management (42 citations). Philipp Klaus has collaborated with scholars based in Monaco, France and United Kingdom. Frequent co-authors include Stan Maklan, Aikaterini Manthiou, Volker G. Kuppelwieser, Bang Nguyen, Timothy L. Keiningham, Katherine N. Lemon, Arne De Keyser, Katrien Verleye, Judy Zaichkowsky and Judith Lynne Zaichkowsky. Their work appears in journals such as Journal of Retailing and Consumer Services, Journal of Services Marketing, Journal of service management, International Journal of Market Research and Journal of Strategic Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.