Philipp Klaus

4.9k total citations · 2 hit papers
76 papers, 3.4k citations indexed

About

Philipp Klaus is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Philipp Klaus has authored 76 papers receiving a total of 3.4k indexed citations (citations by other indexed papers that have themselves been cited), including 63 papers in Marketing, 44 papers in Organizational Behavior and Human Resource Management and 30 papers in Sociology and Political Science. Recurrent topics in Philipp Klaus's work include Consumer Behavior in Brand Consumption and Identification (44 papers), Customer Service Quality and Loyalty (43 papers) and Consumer Retail Behavior Studies (32 papers). Philipp Klaus is often cited by papers focused on Consumer Behavior in Brand Consumption and Identification (44 papers), Customer Service Quality and Loyalty (43 papers) and Consumer Retail Behavior Studies (32 papers). Philipp Klaus collaborates with scholars based in Monaco, France and United Kingdom. Philipp Klaus's co-authors include Stan Maklan, Aikaterini Manthiou, Volker G. Kuppelwieser, Bang Nguyen, Timothy L. Keiningham, Katherine N. Lemon, Arne De Keyser, Katrien Verleye, Judy Zaichkowsky and Judith Lynne Zaichkowsky and has published in prestigious journals such as Journal of Business Research, Tourism Management and Technological Forecasting and Social Change.

In The Last Decade

Philipp Klaus

74 papers receiving 3.2k citations

Hit Papers

Towards a Better Measure of Customer Experience 2013 2026 2017 2021 2013 2020 100 200 300 400
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Towards a Better Measure of Customer Experience
    2013 403 citations Philipp Klaus et al. International Journal of Market Research profile →
  2. Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature
    2020 272 citations Arne De Keyser, Katrien Verleye et al. Journal of Service Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Philipp Klaus Monaco 28 2.4k 1.7k 1.5k 553 264 76 3.4k
Taeshik Gong South Korea 23 2.0k 0.8× 2.0k 1.2× 1.8k 1.2× 627 1.1× 153 0.6× 50 3.2k
Moira Clark United Kingdom 22 1.8k 0.8× 1.4k 0.8× 1.6k 1.0× 778 1.4× 124 0.5× 54 2.9k
Magnus Söderlund Sweden 26 1.5k 0.6× 1.3k 0.7× 1.3k 0.8× 395 0.7× 318 1.2× 75 2.6k
Vincent P. Magnini United States 30 1.4k 0.6× 1.3k 0.8× 1.8k 1.2× 417 0.8× 138 0.5× 79 3.0k
Willemijn van Dolen Netherlands 24 1.4k 0.6× 829 0.5× 1.5k 1.0× 770 1.4× 330 1.3× 52 2.7k
Jiseon Ahn South Korea 28 1.5k 0.6× 865 0.5× 1.5k 1.0× 472 0.9× 120 0.5× 108 2.4k
Arnold Japutra Australia 33 1.9k 0.8× 804 0.5× 1.8k 1.2× 617 1.1× 184 0.7× 101 3.2k
Raouf Ahmad Rather India 35 2.6k 1.1× 1.8k 1.0× 3.3k 2.1× 866 1.6× 423 1.6× 82 4.8k
Jana Bowden Australia 21 1.3k 0.5× 1.1k 0.6× 1.6k 1.1× 573 1.0× 118 0.4× 40 2.6k
Johanna Gummerus Finland 22 2.0k 0.8× 1.3k 0.8× 1.8k 1.2× 934 1.7× 124 0.5× 36 3.2k

Countries citing papers authored by Philipp Klaus

Since Specialization
Citations

This map shows the geographic impact of Philipp Klaus's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Philipp Klaus with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Philipp Klaus more than expected).

Fields of papers citing papers by Philipp Klaus

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Philipp Klaus. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Philipp Klaus. The network helps show where Philipp Klaus may publish in the future.

Co-authorship network of co-authors of Philipp Klaus

This figure shows the co-authorship network connecting the top 25 collaborators of Philipp Klaus. A scholar is included among the top collaborators of Philipp Klaus based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Philipp Klaus. Philipp Klaus is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
2.
Klaus, Philipp, et al.. (2024). Is digital fashion the future of the metaverse? Insights from YouTube comments. Journal of Retailing and Consumer Services. 79. 103780–103780. 23 indexed citations
3.
Klaus, Philipp, et al.. (2024). Sailing into Tranquility: The Rise of Slow Yachting in Luxury Tourism. Tourism Planning & Development. 22(2). 241–259. 1 indexed citations
4.
Manthiou, Aikaterini, et al.. (2024). The metaverse experience: a big data approach to virtual service consumption. International Journal of Contemporary Hospitality Management. 37(4). 1097–1131. 2 indexed citations
5.
Manthiou, Aikaterini, et al.. (2024). Mini‐Me Fashion Sharenting: Drivers, Consequences, and the Role of Market Mavens. Journal of Consumer Behaviour. 24(2). 611–631.
6.
Klaus, Philipp, et al.. (2024). Effects of Travel Agencies' Environment, Social, and Governance Marketing Activities on Consumer Behavioral Intentions. International Journal of Tourism Research. 26(5). 3 indexed citations
7.
Klaus, Philipp, et al.. (2023). Sustainability in luxury: insights from Twitter activities. Journal of Strategic Marketing. 33(4). 504–521. 6 indexed citations
8.
Klaus, Philipp, et al.. (2023). There is a secret to success: Linking customer experience management practices to profitability. Journal of Retailing and Consumer Services. 73. 103338–103338. 20 indexed citations
9.
Klaus, Philipp & Caroline Tynan. (2022). The future of luxury management – 5 megatrends that are here to stay: guidance for researchers and managers. Journal of Marketing Management. 38(13-14). 1271–1277. 13 indexed citations
10.
Manthiou, Aikaterini, Volker G. Kuppelwieser, & Philipp Klaus. (2022). Reevaluating tourism experience measurements: an alternative Bayesian approach. Current Issues in Tourism. 26(18). 2948–2964. 10 indexed citations
11.
Manthiou, Aikaterini, et al.. (2022). Slow tourism: Conceptualization and interpretation – A travel vloggers’ perspective. Tourism Management. 93. 104570–104570. 47 indexed citations
12.
Klaus, Philipp, et al.. (2021). Priceless time – The UHNWI's most precious possession: implications for international marketing theory and practice. International Marketing Review. 39(2). 335–351. 15 indexed citations
13.
Klaus, Philipp. (2021). Viewpoint: phygital – the emperor’s new clothes?. Journal of Strategic Marketing. 32(8). 1172–1179. 33 indexed citations
14.
Klaus, Philipp & Aikaterini Manthiou. (2020). Applying the EEE customer mindset in luxury: reevaluating customer experience research and practice during and after corona. Journal of service management. 31(6). 1175–1183. 42 indexed citations
15.
Keyser, Arne De, Katrien Verleye, Katherine N. Lemon, Timothy L. Keiningham, & Philipp Klaus. (2020). Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature. Journal of Service Research. 23(4). 433–455. 272 indexed citations breakdown →
16.
Kuppelwieser, Volker G. & Philipp Klaus. (2020). Revisiting the Age Construct: Implications for Service Research. Journal of Service Research. 24(3). 372–389. 21 indexed citations
17.
Klaus, Philipp, et al.. (2019). The dawn of traditional CX metrics? Examining satisfaction, EXQ, and WAR. International Journal of Market Research. 62(6). 673–688. 19 indexed citations
18.
Klaus, Philipp. (2019). Customer experience, not brands will be on the iron throne. International Journal of Market Research. 62(1). 6–8. 10 indexed citations
19.
Klaus, Philipp. (2014). Measuring Customer Experience. Palgrave Macmillan UK eBooks. 23 indexed citations
20.
Klaus, Philipp. (2004). Urban Settings in the Competition among Cities. Hispana. 0. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Taeshik Gong Breakdown of academic impact, for papers by Moira Clark Breakdown of academic impact, for papers by Magnus Söderlund Breakdown of academic impact, for papers by Vincent P. Magnini Breakdown of academic impact, for papers by Willemijn van Dolen Breakdown of academic impact, for papers by Jiseon Ahn Breakdown of academic impact, for papers by Arnold Japutra Breakdown of academic impact, for papers by Raouf Ahmad Rather Breakdown of academic impact, for papers by Jana Bowden Breakdown of academic impact, for papers by Johanna Gummerus
Rankless by CCL
2026