Katrien Verleye
Impact in
- Marketing top 0.5%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Environmental Sustainability in Business
-
- Customer Service Quality and Loyalty
Papers in
- Marketing 28
- Service and Product Innovation 22
- Consumer Retail Behavior Studies 10
- Consumer Behavior in Brand Consumption and Identification 5
-
- Customer Service Quality and Loyalty 19
- Management and Organizational Studies 4
- Co-authors
- Pieter VerdegemPaul GemmelDeva RangarajanLieven De MarezArne De KeyserTimothy L. KeininghamKatherine N. LemonPhilipp Klaus
- Journals
- Journal of service management (8 papers)Journal of Service Research (6 papers)Journal of Service Theory and Practice (2 papers)Biochemical Pharmacology (2 papers)Journal of Economic Psychology (2 papers)
- Partner nations
- BelgiumUnited StatesFrance
In The Last Decade
Katrien Verleye
80 papers receiving 2.4k citations
Hit Papers
Peers
Comparison fields: 5 of 159
- Marketing 1.1k
- Organizational Behavior and Human Resource Management 732
- Information Systems and Management 428
- Business and International Management 66
- Sociology and Political Science 933
Countries citing papers authored by Katrien Verleye
This map shows the geographic impact of Katrien Verleye's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Katrien Verleye with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Katrien Verleye more than expected).
Fields of papers citing papers by Katrien Verleye
This network shows the impact of papers produced by Katrien Verleye. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Katrien Verleye. The network helps show where Katrien Verleye may publish in the future.
Co-authorship network
The 25 scholars most cited alongside Katrien Verleye, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2025 | 1 | |
| 2 | 2024 | 0 | |
| 3 | 2020 | 19 | |
| 4 | Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature Hit paper breakdown → | 2020 | 272 |
| 5 | 2020 | 9 | |
| 6 | A guide to funding instruments for marine research and innovation projects – Compendium for Coast and Sea | 2015 | 0 |
| 7 | The impact of customer engagement behaviors on job engagement among service employees: cross-level moderation by customer orientation | 2013 | 1 |
| 8 | The impact of green appeals on credibility: a mixed-method approach | 2012 | 2 |
| 9 | Why indirect customers deserve managers' attention: a quantitative and qualitative study on indirect customer engagement behavior | 2011 | 1 |
| 10 | Emotional attachment to a hospital: bringing employees and customers into the engagement zone | 2010 | 7 |
| 11 | 2010 | 7 | |
| 12 | Measuring for Knowledge: A Data-Driven Research Approach for eGovernment | 2010 | 7 |
| 13 | Forecasting broadband internet adoption on trains | 2008 | 2 |
| 14 | Internet op de trein: resultaten van de bevraging van potentiële gebruikers en werkgevers | 2006 | 1 |
| 15 | The use of correlation analysis to explain the monetary value of quality attributes of transportation | 2004 | 1 |
| 16 | Onderzoek naar de evolutie van de ruimtebehoefte voor niet verweefbare bedrijvigheid : studie in het kader van de evaluatie van het Ruimtelijk Structuurplan Vlaanderen | 2003 | 1 |
| 17 | Nieuwe communicatietechnologie in Vlaanderen : een doorlichting | 2002 | 1 |
| 18 | Diffusion of innovations: successful adoption needs more effective targeting | 2002 | 3 |
| 19 | Variation in nutrient intake with dental status, age and odour perception. | 1996 | 61 |
| 20 | Standardized conditions needed for skin surface hydration measurements | 1990 | 33 |
About Katrien Verleye
Katrien Verleye is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Information Systems and Management, Strategy and Management and Media Technology, having authored 88 papers that have together received 2.5k indexed citations. Recurring topics across this work include Service and Product Innovation (22 papers), Customer Service Quality and Loyalty (19 papers), Digital Marketing and Social Media (10 papers), Consumer Retail Behavior Studies (10 papers), Consumer Behavior in Brand Consumption and Identification (5 papers), Technology Adoption and User Behaviour (5 papers), ICT Impact and Policies (4 papers) and Management and Organizational Studies (4 papers). The work is most often cited by research in Marketing (1.1k citations), Organizational Behavior and Human Resource Management (732 citations), Information Systems and Management (428 citations), Business and International Management (66 citations) and Sociology and Political Science (933 citations). Katrien Verleye has collaborated with scholars based in Belgium, United States and France. Frequent co-authors include Pieter Verdegem, Paul Gemmel, Deva Rangarajan, Lieven De Marez, Arne De Keyser, Timothy L. Keiningham, Katherine N. Lemon, Philipp Klaus, Bart Larivière and Isabella Hatak. Their work appears in journals such as Journal of service management, Journal of Service Research, Journal of Service Theory and Practice, Biochemical Pharmacology and Journal of Economic Psychology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.