Tor W. Andreassen

8.0k total citations · 3 hit papers
62 papers, 5.7k citations indexed

About

Tor W. Andreassen is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Tor W. Andreassen has authored 62 papers receiving a total of 5.7k indexed citations (citations by other indexed papers that have themselves been cited), including 42 papers in Marketing, 41 papers in Organizational Behavior and Human Resource Management and 26 papers in Sociology and Political Science. Recurrent topics in Tor W. Andreassen's work include Customer Service Quality and Loyalty (39 papers), Digital Marketing and Social Media (21 papers) and Consumer Retail Behavior Studies (17 papers). Tor W. Andreassen is often cited by papers focused on Customer Service Quality and Loyalty (39 papers), Digital Marketing and Social Media (21 papers) and Consumer Retail Behavior Studies (17 papers). Tor W. Andreassen collaborates with scholars based in Norway, United States and Belgium. Tor W. Andreassen's co-authors include Timothy L. Keiningham, Lerzan Aksoy, Bruce Cooil, Michael D. Johnson, Anders Gustafsson, Line Lervik-Olsen, Linda D. Hollebeek, Sandra Streukens, Bart Larivière and Nancy V. Wünderlich and has published in prestigious journals such as SHILAP Revista de lepidopterología, PLoS ONE and Journal of Marketing.

In The Last Decade

Tor W. Andreassen

55 papers receiving 5.0k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Customer loyalty and complex services

1998 983 citations Tor W. Andreassen et al. International Journal of Service Industry Management profile →
The evolution and future of national customer satisfaction index models

2001 770 citations Tor W. Andreassen et al. profile →
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

2017 495 citations Tor W. Andreassen et al. Journal of Business Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Tor W. Andreassen Norway	31	3.6k	3.4k	2.2k	1.1k	810	62	5.7k
Riadh Ladhari Canada	30	2.4k 0.7×	2.6k 0.8×	2.5k 1.2×	1.3k 1.1×	448 0.6×	49	5.0k
Francis Buttle Australia	32	3.4k 0.9×	2.7k 0.8×	2.0k 0.9×	1.1k 0.9×	1.1k 1.3×	102	5.7k
Timothy L. Keiningham United States	35	4.0k 1.1×	3.7k 1.1×	1.8k 0.8×	900 0.8×	806 1.0×	82	5.7k
Richard A. Spreng United States	19	4.5k 1.3×	3.7k 1.1×	2.8k 1.3×	2.0k 1.7×	651 0.8×	32	6.8k
Bang Nguyen China	43	1.7k 0.5×	2.9k 0.9×	2.7k 1.2×	1.3k 1.2×	1.1k 1.3×	162	5.8k
Jay Kandampully United States	51	4.6k 1.3×	5.6k 1.7×	5.0k 2.3×	1.8k 1.6×	1.2k 1.5×	121	9.8k
Clay M. Voorhees United States	28	2.3k 0.6×	2.6k 0.8×	2.3k 1.1×	922 0.8×	661 0.8×	62	5.1k
Uğur Yavaş United States	42	3.9k 1.1×	2.0k 0.6×	2.2k 1.0×	673 0.6×	990 1.2×	194	6.4k
Anne L. Roggeveen United States	33	2.5k 0.7×	4.8k 1.4×	2.6k 1.2×	1.1k 1.0×	398 0.5×	81	6.7k
Cihan Çobanoğlu United States	36	1.7k 0.5×	2.1k 0.6×	3.3k 1.5×	1.1k 1.0×	320 0.4×	144	5.1k

Countries citing papers authored by Tor W. Andreassen

Since Specialization

Citations

This map shows the geographic impact of Tor W. Andreassen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Tor W. Andreassen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Tor W. Andreassen more than expected).

Fields of papers citing papers by Tor W. Andreassen

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Tor W. Andreassen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Tor W. Andreassen. The network helps show where Tor W. Andreassen may publish in the future.

Co-authorship network of co-authors of Tor W. Andreassen

This figure shows the co-authorship network connecting the top 25 collaborators of Tor W. Andreassen. A scholar is included among the top collaborators of Tor W. Andreassen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Tor W. Andreassen. Tor W. Andreassen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Heinonen, Kristina, et al.. (2025). Responsible aging: integrating individual and intergenerational well-being. Journal of service management. 1–24.

Benoit, Sabine, Katrin Merfeld, Vivian Tunn, Tobias Schaefers, & Tor W. Andreassen. (2025). The B2B sharing economy: Framework, implications, and future research. Journal of Business Research. 191. 115244–115244. 3 indexed citations

Berry, Leonard L., Tracey S. Danaher, Timothy L. Keiningham, Lerzan Aksoy, & Tor W. Andreassen. (2024). Social Profit Orientation: Lessons from Organizations Committed to Building a Better World. Journal of Marketing. 89(2). 1–19. 6 indexed citations

Lervik-Olsen, Line, Tor W. Andreassen, & Bob M. Fennis. (2023). When enough is not enough: behavioral and motivational paths to compulsive social media consumption. European Journal of Marketing. 58(2). 519–547. 6 indexed citations

Hollebeek, Linda D., David E. Sprott, Tor W. Andreassen, et al.. (2019). Customer engagement in evolving technological environments: synopsis and guiding propositions. European Journal of Marketing. 53(9). 2018–2023. 132 indexed citations

Leroi‐Werelds, Sara, et al.. (2018). Institutional types and institutional change in healthcare ecosystems. Journal of service management. 29(4). 593–614. 34 indexed citations

Hollebeek, Linda D. & Tor W. Andreassen. (2018). The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value. Journal of Services Marketing. 32(1). 1–7. 71 indexed citations

Hollebeek, Linda D., et al.. (2018). Epilogue – service innovation actor engagement: an integrative model. Journal of Services Marketing. 32(1). 95–100. 40 indexed citations

Lervik-Olsen, Line, et al.. (2016). Innovasjonsevne i norske bedrifter. SHILAP Revista de lepidopterología. 19(7). 24–32.

10.

Fennis, Bob M., Tor W. Andreassen, & Line Lervik-Olsen. (2015). Behavioral Disinhibition Can Foster Intentions to Healthy Lifestyle Change by Overcoming Commitment to Past Behavior. PLoS ONE. 10(11). e0142489–e0142489. 7 indexed citations

11.

Olsen, Line Lervik & Tor W. Andreassen. (2011). Sosiale medier. SHILAP Revista de lepidopterología. 14(4). 26–32.

12.

Andreassen, Tor W.. (2010). Dissatisfaction with Services. VDM Verlag Dr. Müller eBooks. 1 indexed citations

13.

Keiningham, Timothy L., Lerzan Aksoy, Bruce Cooil, & Tor W. Andreassen. (2008). Linking Customer Loyalty to Growth. MIT Sloan management review. 49(4). 51–57. 59 indexed citations

14.

Keiningham, Timothy L., Bruce Cooil, Tor W. Andreassen, & Lerzan Aksoy. (2007). A Longitudinal Examination of Net Promoter and Firm Revenue Growth. Journal of Marketing. 71(3). 39–51. 131 indexed citations

15.

Andreassen, Tor W., et al.. (2007). Electronic healthcare: a study of people's readiness and attitude toward performing self‐diagnosis. International Journal of Service Industry Management. 18(4). 394–417. 121 indexed citations

16.

Keiningham, Timothy L., et al.. (2006). Call center satisfaction and customer retention in a co‐branded service context. Managing Service Quality. 16(3). 269–289. 35 indexed citations

17.

Andreassen, Tor W., et al.. (1999). Perceived Relative Attractiveness Today and Tomorrow As Predictors of Future Repurchase Intention. Journal of Service Research. 2(2). 164–172. 54 indexed citations

18.

Andreassen, Tor W., et al.. (1998). The Effect of Corporate Image in the Formation of Customer Loyalty. Journal of Service Research. 1(1). 82–92. 276 indexed citations

19.

Andreassen, Tor W., et al.. (1997). The principal’s and agents’ contribution to customer loyalty within an integrated service distribution channel. European Journal of Marketing. 31(7). 487–503. 29 indexed citations

20.

Andreassen, Tor W.. (1995). (Dis)satisfaction with public services: the case of publictransportation. Journal of Services Marketing. 9(5). 30–41. 145 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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