Bart Larivière

3.4k total citations · 1 hit paper
46 papers, 2.4k citations indexed

About

Bart Larivière is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Bart Larivière has authored 46 papers receiving a total of 2.4k indexed citations (citations by other indexed papers that have themselves been cited), including 32 papers in Marketing, 32 papers in Organizational Behavior and Human Resource Management and 13 papers in Sociology and Political Science. Recurrent topics in Bart Larivière's work include Customer Service Quality and Loyalty (32 papers), Consumer Retail Behavior Studies (21 papers) and Digital Marketing and Social Media (11 papers). Bart Larivière is often cited by papers focused on Customer Service Quality and Loyalty (32 papers), Consumer Retail Behavior Studies (21 papers) and Digital Marketing and Social Media (11 papers). Bart Larivière collaborates with scholars based in Belgium, United States and Netherlands. Bart Larivière's co-authors include Dirk Van den Poel, Arne De Keyser, Iris Vermeir, Yves Van Vaerenbergh, Werner H. Kunz, Lerzan Aksoy, Timothy L. Keiningham, Tor W. Andreassen, Nancy J. Sirianni and David E. Bowen and has published in prestigious journals such as Journal of Marketing Research, European Journal of Operational Research and Journal of Business Research.

In The Last Decade

Bart Larivière

43 papers receiving 2.3k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

2017 495 citations Bart Larivière, Arne De Keyser et al. Journal of Business Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Bart Larivière Belgium	21	1.4k	1.2k	863	419	401	46	2.4k
J. Andrew Petersen United States	18	1.3k 0.9×	658 0.6×	891 1.0×	657 1.6×	344 0.9×	28	2.3k
Lars Meyer‐Waarden France	20	1.0k 0.7×	684 0.6×	589 0.7×	183 0.4×	311 0.8×	40	1.7k
Minwoo Lee United States	25	732 0.5×	403 0.3×	1.2k 1.3×	416 1.0×	347 0.9×	109	2.0k
Norman Au Hong Kong	18	898 0.6×	561 0.5×	2.0k 2.3×	512 1.2×	824 2.1×	47	2.9k
Nikolaos Korfiatis United Kingdom	21	689 0.5×	459 0.4×	1.2k 1.4×	395 0.9×	635 1.6×	60	2.2k
Mark Heitmann Germany	19	970 0.7×	419 0.4×	757 0.9×	328 0.8×	201 0.5×	66	2.0k
Cristian Morosan United States	27	1.1k 0.8×	652 0.6×	1.7k 2.0×	325 0.8×	1.2k 3.0×	57	2.7k
Ziqiong Zhang China	23	1.3k 0.9×	811 0.7×	2.3k 2.7×	799 1.9×	563 1.4×	64	3.1k
Sung‐Byung Yang South Korea	20	1.0k 0.7×	382 0.3×	1.6k 1.9×	333 0.8×	483 1.2×	90	2.2k
Constantinos‐Vasilios Priporas United Kingdom	24	1.3k 0.9×	520 0.4×	1.4k 1.6×	130 0.3×	461 1.1×	80	2.5k

Countries citing papers authored by Bart Larivière

Since Specialization

Citations

This map shows the geographic impact of Bart Larivière's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bart Larivière with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bart Larivière more than expected).

Fields of papers citing papers by Bart Larivière

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Bart Larivière. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bart Larivière. The network helps show where Bart Larivière may publish in the future.

Co-authorship network of co-authors of Bart Larivière

This figure shows the co-authorship network connecting the top 25 collaborators of Bart Larivière. A scholar is included among the top collaborators of Bart Larivière based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Bart Larivière. Bart Larivière is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Regge, Mélissa De, et al.. (2025). The impact of family members on aging persons’ technology use intentions. Heliyon. 11(3). e42252–e42252. 1 indexed citations

Larivière, Bart, et al.. (2024). Customer experiences and coping behaviors during crisis situations: The role of service adaptation and service transformation. Journal of Business Research. 188. 115089–115089. 2 indexed citations

Hazée, Simon, et al.. (2024). Just Walk Out Stores—The Future of Shopping? Examining Configurations of Reasons for and Against Consumer Adoption. Psychology and Marketing. 42(4). 987–1017.

Larivière, Bart, et al.. (2024). The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals. Journal of Service Research. 28(1). 35–56. 7 indexed citations

Larivière, Bart, et al.. (2023). The more extroverted the better? Unraveling the complex relationship between service robots' personality and the service robot experience. Psychology and Marketing. 40(11). 2370–2386. 17 indexed citations

Keiningham, Timothy L., Lerzan Aksoy, Alexander Buoye, et al.. (2023). Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination. Journal of Service Research. 27(4). 475–489. 4 indexed citations

Larivière, Bart & Edith G. Smit. (2022). People–planet–profits for a sustainable world: integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms. Journal of service management. 33(4/5). 507–519. 15 indexed citations

Regge, Mélissa De, et al.. (2022). Role of Social and App-Related Factors in Behavioral Engagement With mHealth for Improved Well-being Among Chronically Ill Patients: Scenario-Based Survey Study. JMIR mhealth and uhealth. 10(8). e33772–e33772. 6 indexed citations

Verleye, Katrien, et al.. (2020). Implications of customer participation in outsourcing non-core services to third parties. Journal of service management. 32(3). 438–458. 9 indexed citations

10.

Grosso, Monica, et al.. (2020). What Information Do Shoppers Share? The Effect of Personnel-, Retailer-, and Country-Trust on Willingness to Share Information. Journal of Retailing. 96(4). 524–547. 36 indexed citations

11.

Larivière, Bart & Jay Kandampully. (2019). Moving forward and making an impact in service research: from research priorities to research methodologies. Journal of service management. 30(5). 521–523. 10 indexed citations

12.

Aksoy, Lerzan, et al.. (2015). Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness. Journal of Business Research. 68(12). 2464–2476. 49 indexed citations

13.

Vaerenbergh, Yves Van, Chiara Orsingher, Iris Vermeir, & Bart Larivière. (2014). A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes. Journal of Service Research. 17(4). 381–398. 207 indexed citations

14.

Keyser, Arne De & Bart Larivière. (2014). How technical and functional service quality drive consumer happiness. Journal of service management. 25(1). 30–48. 66 indexed citations

15.

Vaerenbergh, Yves Van, Anja Van den Broeck, & Bart Larivière. (2014). Drivers of frontline employees’ service recovery performance across cultures: A meta-analysis. Lirias (KU Leuven). 1–20. 2 indexed citations

16.

Aksoy, Lerzan, et al.. (2013). Perceptions are relative An examination of the relationship between relative satisfaction metrics and share of wallet. Ghent University Academic Bibliography (Ghent University). 5 indexed citations

17.

Vaerenbergh, Yves Van, Iris Vermeir, & Bart Larivière. (2013). Service recovery's impact on customers next-in-line. Managing Service Quality. 23(6). 495–512. 49 indexed citations

18.

Larivière, Bart, et al.. (2012). Does Loyalty Span Domains? Examining the Relationship between Consumer Loyalty and Other Loyalties and Its Influence on Happiness. Ghent University Academic Bibliography (Ghent University). 1 indexed citations

19.

Larivière, Bart. (2008). Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability. Journal of Service Research. 11(1). 3–21. 53 indexed citations

20.

Larivière, Bart, et al.. (2005). Investigating the post-complaint period by means of survival analysis. Expert Systems with Applications. 29(3). 667–677. 29 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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