Bart Larivière
Impact in
- Marketing top 0.5%
- Consumer Retail Behavior Studies
- Customer churn and segmentation
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
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- Customer Service Quality and Loyalty
Papers in
- Marketing 32
- Consumer Retail Behavior Studies 21
- Consumer Behavior in Brand Consumption and Identification 9
- Service and Product Innovation 7
- Customer churn and segmentation 6
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- Customer Service Quality and Loyalty 32
- Co-authors
- Dirk Van den Poel (4 shared papers)Arne De Keyser (9 shared papers)Iris Vermeir (5 shared papers)Yves Van Vaerenbergh (6 shared papers)Werner H. Kunz (3 shared papers)Timothy L. Keiningham (9 shared papers)Lerzan Aksoy (12 shared papers)Nancy V. Wünderlich (1 shared paper)
- Journals
- Journal of service management (12 papers)Journal of Service Research (6 papers)Journal of Business Research (3 papers)Expert Systems with Applications (3 papers)European Journal of Operational Research (2 papers)
- Partner nations
- BelgiumUnited StatesNetherlands
In The Last Decade
Bart Larivière
45 papers receiving 2.4k citations
Bart Larivière's Hit Papers
Peers
Comparison fields: 5 of 122
- Marketing 1.5k
- Organizational Behavior and Human Resource Management 1.2k
- Information Systems and Management 402
- Sociology and Political Science 867
- Management Information Systems 125
Countries citing papers authored by Bart Larivière
This map shows the geographic impact of Bart Larivière's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bart Larivière with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bart Larivière more than expected).
Fields of papers citing papers by Bart Larivière
This network shows the impact of papers produced by Bart Larivière. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bart Larivière. The network helps show where Bart Larivière may publish in the future.
Co-authors
The 25 scholars most cited alongside Bart Larivière, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 46 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers Hit paper breakdown → | 2017 | 511 |
| 2 | 2003 | 277 | |
| 3 | 2005 | 231 | |
| 4 | 2014 | 213 | |
| 5 | 2013 | 124 | |
| 6 | 2020 | 105 | |
| 7 | 2012 | 101 | |
| 8 | 2004 | 98 | |
| 9 | 2012 | 73 | |
| 10 | 2014 | 69 | |
| 11 | 2018 | 62 | |
| 12 | 2015 | 60 | |
| 13 | 2014 | 55 | |
| 14 | 2008 | 53 | |
| 15 | 2013 | 50 | |
| 16 | 2015 | 50 | |
| 17 | 2015 | 49 | |
| 18 | 2020 | 45 | |
| 19 | 2020 | 37 | |
| 20 | 2005 | 29 |
About Bart Larivière
Bart Larivière is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Information Systems and Management and Social Psychology, having authored 46 papers that have together received 2.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (32 papers), Consumer Retail Behavior Studies (21 papers), Digital Marketing and Social Media (11 papers), Consumer Behavior in Brand Consumption and Identification (9 papers), Technology Adoption and User Behaviour (8 papers), Service and Product Innovation (7 papers), Customer churn and segmentation (6 papers) and AI in Service Interactions (3 papers). The work is most often cited by research in Marketing (1.5k citations), Organizational Behavior and Human Resource Management (1.2k citations), Information Systems and Management (402 citations), Sociology and Political Science (867 citations) and Management Information Systems (125 citations). Bart Larivière has collaborated with scholars based in Belgium, United States and Netherlands. Frequent co-authors include Dirk Van den Poel, Arne De Keyser, Iris Vermeir, Yves Van Vaerenbergh, Werner H. Kunz, Timothy L. Keiningham, Lerzan Aksoy, Nancy V. Wünderlich, David E. Bowen and Nancy J. Sirianni. Their work appears in journals such as Journal of service management, Journal of Service Research, Journal of Business Research, Expert Systems with Applications and European Journal of Operational Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.