Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies
if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the
same subfield and year (this is the minimum needed to enter the top 1%, not the average
within it), or reaches the top citation threshold in at least one of its specific research
topics.
SERVQUAL: review, critique, research agenda
19961.2k citationsFrancis ButtleEuropean Journal of Marketingprofile →
Word of mouth: understanding and managing referral marketing
1998613 citationsFrancis ButtleJournal of Strategic Marketingprofile →
Author Peers
Peers are selected by citation overlap in the author's most active subfields.
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Countries citing papers authored by Francis Buttle
Since
Specialization
Citations
This map shows the geographic impact of Francis Buttle's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Francis Buttle with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Francis Buttle more than expected).
This network shows the impact of papers produced by Francis Buttle. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Francis Buttle. The network helps show where Francis Buttle may publish in the future.
Co-authorship network of co-authors of Francis Buttle
This figure shows the co-authorship network connecting the top 25 collaborators of Francis Buttle.
A scholar is included among the top collaborators of Francis Buttle based on the total number of
citations received by their joint publications. Widths of edges
represent the number of papers authors have co-authored together.
Node borders
signify the number of papers an author published with Francis Buttle. Francis Buttle is excluded from
the visualization to improve readability, since they are connected to all nodes in the network.
All Works
20 of 20 papers shown
1.
Bowie, David, Francis Buttle, Doğan Gürsoy, & Maureen Brookes. (2016). Hospitality Marketing.15 indexed citations
Buttle, Francis, et al.. (2012). Influencers and their circle of friends: enriching social network analysis with qualitative data. 1–7.1 indexed citations
Tomlinson, Mike, Francis Buttle, & Brian Moores. (1995). The Fan as Customer:. Journal of Hospitality & Leisure Marketing. 3(1). 19–36.31 indexed citations
18.
Buttle, Francis. (1986). Hotel and Food Service Marketing: A Managerial Approach. Medical Entomology and Zoology.24 indexed citations
19.
Buttle, Francis. (1986). Travel agency merchandising. International Journal of Hospitality Management. 5(4). 171–175.1 indexed citations
20.
Buttle, Francis, et al.. (1984). Shopping Motives. Service Industries Journal. 4(1). 71–81.18 indexed citations
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.