Thomas L. Baker

6.0k total citations · 3 hit papers
52 papers, 4.5k citations indexed

About

Thomas L. Baker is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management. According to data from OpenAlex, Thomas L. Baker has authored 52 papers receiving a total of 4.5k indexed citations (citations by other indexed papers that have themselves been cited), including 39 papers in Organizational Behavior and Human Resource Management, 28 papers in Marketing and 16 papers in Strategy and Management. Recurrent topics in Thomas L. Baker's work include Customer Service Quality and Loyalty (35 papers), Consumer Behavior in Brand Consumption and Identification (15 papers) and Consumer Retail Behavior Studies (11 papers). Thomas L. Baker is often cited by papers focused on Customer Service Quality and Loyalty (35 papers), Consumer Behavior in Brand Consumption and Identification (15 papers) and Consumer Retail Behavior Studies (11 papers). Thomas L. Baker collaborates with scholars based in United States, United Kingdom and Australia. Thomas L. Baker's co-authors include Steven A. Taylor, Judy A. Siguaw, Penny M. Simpson, Michael K. Brady, Roscoe Hightower, Adam Rapp, Sabine Benoit, Jay Kandampully, Thorsten Gruber and Ruth N. Bolton and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Thomas L. Baker

51 papers receiving 3.9k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

1994 1.5k citations Steven A. Taylor, Thomas L. Baker profile →
Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective

1998 547 citations Judy A. Siguaw, Penny M. Simpson et al. Journal of Marketing profile →
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

2017 414 citations Sabine Benoit, Thomas L. Baker et al. Journal of Business Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Thomas L. Baker United States	23	2.7k	2.5k	1.6k	969	719	52	4.5k
Heiner Evanschitzky United Kingdom	37	2.9k 1.1×	2.9k 1.2×	1.9k 1.2×	1.2k 1.2×	948 1.3×	90	5.3k
Tore Strandvik Finland	23	2.6k 1.0×	2.5k 1.0×	1.3k 0.8×	722 0.7×	615 0.9×	58	3.9k
Timothy L. Keiningham United States	35	4.0k 1.5×	3.7k 1.4×	1.8k 1.1×	806 0.8×	900 1.3×	82	5.7k
Kent Grayson United States	17	1.9k 0.7×	2.1k 0.8×	1.8k 1.2×	775 0.8×	608 0.8×	35	4.3k
Jos Lemmink Netherlands	32	2.0k 0.7×	1.8k 0.7×	1.3k 0.8×	712 0.7×	844 1.2×	62	3.9k
Murali Chandrashekaran United States	17	2.6k 1.0×	2.0k 0.8×	1.4k 0.9×	628 0.6×	741 1.0×	24	3.7k
Lerzan Aksoy United States	31	2.6k 1.0×	2.8k 1.1×	2.0k 1.3×	515 0.5×	785 1.1×	88	4.4k
Clay M. Voorhees United States	28	2.3k 0.8×	2.6k 1.0×	2.3k 1.5×	661 0.7×	922 1.3×	62	5.1k
B. Ramaseshan Australia	28	1.8k 0.7×	1.9k 0.8×	1.5k 0.9×	726 0.7×	654 0.9×	72	3.5k
Spiros Gounaris Greece	26	2.8k 1.1×	2.0k 0.8×	1.4k 0.9×	1.4k 1.4×	1.0k 1.4×	61	4.4k

Countries citing papers authored by Thomas L. Baker

Since Specialization

Citations

This map shows the geographic impact of Thomas L. Baker's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Thomas L. Baker with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Thomas L. Baker more than expected).

Fields of papers citing papers by Thomas L. Baker

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Thomas L. Baker. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Thomas L. Baker. The network helps show where Thomas L. Baker may publish in the future.

Co-authorship network of co-authors of Thomas L. Baker

This figure shows the co-authorship network connecting the top 25 collaborators of Thomas L. Baker. A scholar is included among the top collaborators of Thomas L. Baker based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Thomas L. Baker. Thomas L. Baker is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Baker, Thomas L., et al.. (2023). An examination of frontline employee–customer incidental similarities in service failure and recovery contexts. Psychology and Marketing. 40(6). 1047–1060. 9 indexed citations

Baker, Thomas L., et al.. (2023). Frontline ambidexterity: a systematic review and future research agenda. Journal of Personal Selling and Sales Management. 44(1). 50–73. 4 indexed citations

Alhouti, Sarah, Scott A. Wright, & Thomas L. Baker. (2020). Customers need to relate: The conditional warm glow effect of CSR on negative customer experiences. Journal of Business Research. 124. 240–253. 27 indexed citations

Baker, Thomas L., et al.. (2020). Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness. Journal of Services Marketing. 35(3). 367–380. 22 indexed citations

Rapp, Adam, Thomas L. Baker, Nathaniel N. Hartmann, & Michael Ahearne. (2019). The Intersection of Service and Sales: The Increased Importance of Ambidexterity. Journal of Service Research. 23(1). 8–12. 21 indexed citations

Benoit, Sabine, Thomas L. Baker, Ruth N. Bolton, Thorsten Gruber, & Jay Kandampully. (2017). A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors. Journal of Business Research. 79. 219–227. 414 indexed citations breakdown →

Abosag, Ibrahim, et al.. (2016). Antecedents and consequences of liking in retail service relationships in China and Greece. International Business Review. 26(3). 566–578. 4 indexed citations

Baker, Thomas L. & Jon M. Hawes. (2011). The Role of Salespeople in the Efficient Operation of the Marketing Channel. Journal of Marketing Channels. 18(3). 165–169. 1 indexed citations

Andrews, Martha C., et al.. (2011). Values and person‐organization fit. Leadership & Organization Development Journal. 32(1). 5–19. 57 indexed citations

10.

Meyer, Tracy & Thomas L. Baker. (2010). The Influence of the Racial Mix of Other Customers on Black Consumers' Anger Following a Plausibly Prejudicial Service Failure. The Journal of Marketing Theory and Practice. 18(4). 361–376. 15 indexed citations

11.

Andrews, Martha C., et al.. (2008). The Interactive Effects of Centralization on the Relationship Between Justice and Satisfaction. Journal of Leadership & Organizational Studies. 15(2). 135–144. 1 indexed citations

12.

Hawes, Jon M., et al.. (2006). A Purchasing Perspective of the Universal Marketing Functions. SSRN Electronic Journal. 16(2). 6 indexed citations

13.

Baker, Thomas L., et al.. (2003). An Exploratory Investigation into the Effects of Team Composition on Moral Orientation. Journal of managerial issues. 15(1). 106–16801. 13 indexed citations

14.

Siguaw, Judy A., Penny M. Simpson, & Thomas L. Baker. (1998). Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective. Journal of Marketing. 62(3). 99–111. 547 indexed citations breakdown →

15.

Baker, Thomas L. & Steven A. Taylor. (1998). Patient Satisfaction and Service Quality in the Formation of Customers' Future Purchase Intentions in Competitive Health Service Settings. Health Marketing Quarterly. 15(1). 1–15. 36 indexed citations

16.

Hawes, Jon M., et al.. (1995). Simultaneous Use of Break-Even and Demand Analysis for Pricing Decisions: A Teaching Method. Journal of Education for Business. 70(5). 285–289. 2 indexed citations

17.

Cronin, J. Joseph, Thomas L. Baker, & Jon M. Hawes. (1994). An assessment of the role performance measurement of power-dependency in marketing channels. Journal of Business Research. 30(3). 201–210. 25 indexed citations

18.

Hawes, Jon M., C. P. Rao, & Thomas L. Baker. (1993). Retail Salesperson Attributes and the Role of Dependability in the Selection of Durable Goods. Journal of Personal Selling and Sales Management. 13(4). 61–71. 30 indexed citations

19.

Hawes, Jon M., et al.. (1993). Building Exchange Relationships: Perceptions of Sales Representatives' Performance. Psychological Reports. 72(2). 607–614. 11 indexed citations

20.

Cronin, J. Joseph & Thomas L. Baker. (1993). The Effects of a Distributor's Attribution of Manufacturer Influence on the Distributor's Perceptions of Conflict, Performance and Satisfaction. Journal of Marketing Channels. 3(2). 83–110. 18 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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