Thomas L. Baker
Impact in
- Marketing top 0.2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Sharing Economy and Platforms
-
- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
Papers in
-
- Customer Service Quality and Loyalty 35
- Job Satisfaction and Organizational Behavior 7
- Marketing 28
- Consumer Behavior in Brand Consumption and Identification 15
- Consumer Retail Behavior Studies 11
- Service and Product Innovation 8
- Co-authors
- Steven A. Taylor (2 shared papers)Judy A. Siguaw (5 shared papers)Penny M. Simpson (5 shared papers)Roscoe Hightower (1 shared paper)Michael K. Brady (1 shared paper)Adam Rapp (4 shared papers)Sabine Benoit (2 shared papers)Jay Kandampully (1 shared paper)
- Journals
- Journal of Business Research (9 papers)Journal of Services Marketing (5 papers)Journal of the Academy of Marketing Science (5 papers)The Journal of Marketing Theory and Practice (4 papers)Journal of Personal Selling and Sales Management (4 papers)
- Partner nations
- United StatesUnited KingdomAustralia
In The Last Decade
Thomas L. Baker
51 papers receiving 3.9k citations
Thomas L. Baker's Hit Papers
Peers
Comparison fields: 5 of 102
- Marketing 2.5k
- Organizational Behavior and Human Resource Management 2.7k
- Information Systems and Management 719
- Strategy and Management 969
- Tourism, Leisure and Hospitality Management 96
Countries citing papers authored by Thomas L. Baker
This map shows the geographic impact of Thomas L. Baker's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Thomas L. Baker with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Thomas L. Baker more than expected).
Fields of papers citing papers by Thomas L. Baker
This network shows the impact of papers produced by Thomas L. Baker. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Thomas L. Baker. The network helps show where Thomas L. Baker may publish in the future.
Co-authors
The 25 scholars most cited alongside Thomas L. Baker, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 52 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions Hit paper breakdown → | 1994 | 1490 |
| 2 | Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective Hit paper breakdown → | 1998 | 547 |
| 3 | 2002 | 457 | |
| 4 | A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors Hit paper breakdown → | 2017 | 414 |
| 5 | 2015 | 285 | |
| 6 | 1998 | 246 | |
| 7 | 2001 | 85 | |
| 8 | 2014 | 81 | |
| 9 | 2011 | 60 | |
| 10 | 2011 | 57 | |
| 11 | 2009 | 57 | |
| 12 | 2002 | 57 | |
| 13 | 2003 | 56 | |
| 14 | 2018 | 52 | |
| 15 | 2011 | 47 | |
| 16 | 2011 | 46 | |
| 17 | 1998 | 36 | |
| 18 | 2018 | 35 | |
| 19 | 1993 | 30 | |
| 20 | 2020 | 27 |
About Thomas L. Baker
Thomas L. Baker is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science and Information Systems and Management, having authored 52 papers that have together received 4.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (35 papers), Consumer Behavior in Brand Consumption and Identification (15 papers), Consumer Retail Behavior Studies (11 papers), Service and Product Innovation (8 papers), Job Satisfaction and Organizational Behavior (7 papers), Innovation and Knowledge Management (6 papers), Ethics in Business and Education (5 papers) and Psychology of Social Influence (5 papers). The work is most often cited by research in Marketing (2.5k citations), Organizational Behavior and Human Resource Management (2.7k citations), Information Systems and Management (719 citations), Strategy and Management (969 citations) and Tourism, Leisure and Hospitality Management (96 citations). Thomas L. Baker has collaborated with scholars based in United States, United Kingdom and Australia. Frequent co-authors include Steven A. Taylor, Judy A. Siguaw, Penny M. Simpson, Roscoe Hightower, Michael K. Brady, Adam Rapp, Sabine Benoit, Jay Kandampully, Thorsten Gruber and Ruth N. Bolton. Their work appears in journals such as Journal of Business Research, Journal of Services Marketing, Journal of the Academy of Marketing Science, The Journal of Marketing Theory and Practice and Journal of Personal Selling and Sales Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.