Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies
if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the
same subfield and year (this is the minimum needed to enter the top 1%, not the average
within it), or reaches the top citation threshold in at least one of its specific research
topics.
Citations per year, relative to Leonard A. Schlesinger Leonard A. Schlesinger (= 1×)
peers
Francis Buttle
Countries citing papers authored by Leonard A. Schlesinger
Since
Specialization
Citations
This map shows the geographic impact of Leonard A. Schlesinger's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Leonard A. Schlesinger with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Leonard A. Schlesinger more than expected).
Fields of papers citing papers by Leonard A. Schlesinger
This network shows the impact of papers produced by Leonard A. Schlesinger. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Leonard A. Schlesinger. The network helps show where Leonard A. Schlesinger may publish in the future.
Co-authorship network of co-authors of Leonard A. Schlesinger
This figure shows the co-authorship network connecting the top 25 collaborators of Leonard A. Schlesinger.
A scholar is included among the top collaborators of Leonard A. Schlesinger based on the total number of
citations received by their joint publications. Widths of edges
represent the number of papers authors have co-authored together.
Node borders
signify the number of papers an author published with Leonard A. Schlesinger. Leonard A. Schlesinger is excluded from
the visualization to improve readability, since they are connected to all nodes in the network.
All Works
20 of 20 papers shown
1.
Verhoef, Peter C., Katherine N. Lemon, A. Parasuraman, et al.. (2016). Customer Experience Creation: Determinants, Dynamics and Management Strategies. SSRN Electronic Journal.3 indexed citations
Schlesinger, Leonard A., et al.. (2008). Strong Leadership and Teamwork Drive Culture and Performance Change.7 indexed citations
4.
Schlesinger, Leonard A., Peter C. Verhoef, Katherine N. Lemon, et al.. (2005). Customer Experience Creation.3 indexed citations
5.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (2003). The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees.90 indexed citations
Hallowell, Roger H., et al.. (1996). Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers. 19(2). 20.196 indexed citations
8.
Schlesinger, Leonard A., et al.. (1995). Realize Your Customers' Full Profit Potential.69 indexed citations
9.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (1994). The Lifetime value of customers.1 indexed citations
10.
Heskett, James L., Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, & Leonard A. Schlesinger. (1994). Putting the Service-Profit Chain to Work. Harvard business review. 72(2). 164–170.2507 indexed citations breakdown →
11.
Schlesinger, Leonard A. & James L. Heskett. (1993). Servicio: nunca un no por respuesta. Harvard-Deusto business review. 85–95.4 indexed citations
12.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (1993). The service-profit link.
13.
Heskett, James L., W. Earl Sasser, & Leonard A. Schlesinger. (1993). Mobilizing people for breakthrough service.2 indexed citations
Kotter, John P. & Leonard A. Schlesinger. (1989). Choosing Strategies for Change. PubMed. 57(2). 294–306.820 indexed citations breakdown →
18.
Schlesinger, Leonard A. & Richard T. Pascale. (1989). Transformation at Ford.1 indexed citations
19.
Schlesinger, Leonard A., Robert G. Eccles, & John J. Gabarro. (1983). Managing behavior in organizations : text, cases, readings. McGraw-Hill eBooks.6 indexed citations
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.