Forrest V. Morgeson

3.3k total citations · 1 hit paper
37 papers, 2.4k citations indexed

About

Forrest V. Morgeson is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Political Science and International Relations. According to data from OpenAlex, Forrest V. Morgeson has authored 37 papers receiving a total of 2.4k indexed citations (citations by other indexed papers that have themselves been cited), including 21 papers in Organizational Behavior and Human Resource Management, 14 papers in Marketing and 11 papers in Political Science and International Relations. Recurrent topics in Forrest V. Morgeson's work include Customer Service Quality and Loyalty (21 papers), E-Government and Public Services (10 papers) and Public Policy and Administration Research (8 papers). Forrest V. Morgeson is often cited by papers focused on Customer Service Quality and Loyalty (21 papers), E-Government and Public Services (10 papers) and Public Policy and Administration Research (8 papers). Forrest V. Morgeson collaborates with scholars based in United States, Belgium and Poland. Forrest V. Morgeson's co-authors include Sunil Mithas, Claes Fornell, Mayuram S. Krishnan, G. Tomas M. Hult, Pratyush Nidhi Sharma, Timothy L. Keiningham, Yufei Zhang, Lerzan Aksoy, Neil A. Morgan and Luke Williams and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Marketing and Journal of Marketing Research.

In The Last Decade

Forrest V. Morgeson

35 papers receiving 2.2k citations

Hit Papers

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What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Customer Satisfaction and Stock Prices: High Returns, Low Risk

2005 547 citations Claes Fornell, Sunil Mithas et al. Journal of Marketing profile →

Peers

Countries citing papers authored by Forrest V. Morgeson

Since Specialization

Citations

This map shows the geographic impact of Forrest V. Morgeson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Forrest V. Morgeson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Forrest V. Morgeson more than expected).

Fields of papers citing papers by Forrest V. Morgeson

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Forrest V. Morgeson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Forrest V. Morgeson. The network helps show where Forrest V. Morgeson may publish in the future.

Co-authorship network of co-authors of Forrest V. Morgeson

This figure shows the co-authorship network connecting the top 25 collaborators of Forrest V. Morgeson. A scholar is included among the top collaborators of Forrest V. Morgeson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Forrest V. Morgeson. Forrest V. Morgeson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

#	Work	Indexed citations
1	Understanding multilevel organizing: a focus of customer satisfaction on firm performance 2024 ·The Journal of Marketing Theory and Practice ·(unknown), G. Tomas M. Hult, Forrest V. Morgeson, Pratyush Nidhi Sharma, Wyatt A. Schrock, (unknown)	0
2	Weathering the crash: Do customer-company relationships pay off during economic crises? 2023 ·Journal of the Academy of Marketing Science ·Forrest V. Morgeson, (unknown), (unknown), Anita Pansari, Ayalla Ruvio, G. Tomas M. Hult	4
3	Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination 2023 ·Journal of Service Research ·Timothy L. Keiningham, Lerzan Aksoy, Alexander Buoye, An Yan, Forrest V. Morgeson, (unknown), Bart Larivière	4
4	The American Customer Satisfaction Index (ACSI): A sample dataset and description 2023 ·Data in Brief ·Forrest V. Morgeson, G. Tomas M. Hult, (unknown), Claes Fornell	18
5	Sustainable international business model innovations for a globalizing circular economy: a review and synthesis, integrative framework, and opportunities for future research 2023 ·Journal of International Business Studies ·Brian R. Chabowski, Peter Gabrielsson, G. Tomas M. Hult, Forrest V. Morgeson	31
6	Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship 2020 ·Journal of Marketing ·Forrest V. Morgeson, G. Tomas M. Hult, Sunil Mithas, Timothy L. Keiningham, Claes Fornell	73
7	The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction 2020 ·Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult, (unknown)	7
8	Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? 2018 ·Journal of Retailing ·G. Tomas M. Hult, Pratyush Nidhi Sharma, Forrest V. Morgeson, Yufei Zhang	220
9	An empirical and comparative analysis of E-government performance measurement models: Model selection via explanation, prediction, and parsimony 2018 ·Government Information Quarterly ·Pratyush Nidhi Sharma, Forrest V. Morgeson, Sunil Mithas, (unknown)	32
10	Service Failure Severity, Customer Satisfaction, and Market Share 2014 ·Journal of Service Research ·Timothy L. Keiningham, Forrest V. Morgeson, Lerzan Aksoy, Luke Williams	79
11	Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust 2014 ·Medical Entomology and Zoology ·Forrest V. Morgeson	7
12	Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains 2011 ·Electronic Government an International Journal ·Forrest V. Morgeson	14
13	Comparing Determinants of Website Satisfaction and Loyalty across the e-Government and e-Business Domains 2010 ·SSRN Electronic Journal ·Forrest V. Morgeson	2
14	Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship 2010 ·SSRN Electronic Journal ·Forrest V. Morgeson, (unknown)	7
15	An investigation of the cross-national determinants of customer satisfaction 2010 ·Journal of the Academy of Marketing Science ·Forrest V. Morgeson, Sunil Mithas, Timothy L. Keiningham, Lerzan Aksoy	88
16	Does E-Government Measure Up to E-Business? Comparing End User Perceptions of U.S. Federal Government and E-Business Web Sites Current Challenges Implementing E-Government 2009 ·Forrest V. Morgeson, Sunil Mithas, Stephen M. Ross	0
17	Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction 2009 ·Marketing Science ·Claes Fornell, Sunil Mithas, Forrest V. Morgeson	62
18	The statistical significance of portfolio returns 2009 ·International Journal of Research in Marketing ·Claes Fornell, Sunil Mithas, Forrest V. Morgeson	24
19	Customer Satisfaction and Stock Prices: High Returns, Low Risk 2006 ·Journal of Marketing ·Claes Fornell, Sunil Mithas, Forrest V. Morgeson, Mayuram S. Krishnan	262
20	Customer Satisfaction and Stock Prices: High Returns, Low Risk breakdown → 2005 ·Journal of Marketing ·Claes Fornell, Sunil Mithas, Forrest V. Morgeson, Mayuram S. Krishnan	547

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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