Leonard L. Berry
-
- Customer Service Quality and Loyalty 64
- Marketing top 0.01%
- Consumer Behavior in Brand Consumption and Identification 21
- Service and Product Innovation 19
- Consumer Retail Behavior Studies 15
- Information Systems and Management top 0.01%
- Management Information Systems top 0.01%
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- Patient Satisfaction in Healthcare 17
- Patient-Provider Communication in Healthcare 14
- Primary Care and Health Outcomes 10
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- Palliative Care and End-of-Life Issues 14
- Co-authors
- A. ParasuramanValarie A. ZeithamlNeeli BendapudiKathleen SeidersBoris W. BeckerDhruv GrewalLewis P. CarboneManjit S. Yadav
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Journals
- Nature (1 paper)Journal of Clinical Oncology (1 paper)SHILAP Revista de lepidopterología (2 papers)
- Partner nations
- United StatesAustraliaDenmark
In The Last Decade
Leonard L. Berry
208 papers receiving 66.1k citations
Hit Papers
Peers
Comparison fields: 5 of 205
- Organizational Behavior and Human Resource Management 55.9k
- Marketing 39.2k
- Information Systems and Management 16.3k
- Tourism, Leisure and Hospitality Management 1.7k
- Management Information Systems 7.0k
Countries citing papers authored by Leonard L. Berry
This map shows the geographic impact of Leonard L. Berry's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Leonard L. Berry with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Leonard L. Berry more than expected).
Fields of papers citing papers by Leonard L. Berry
This network shows the impact of papers produced by Leonard L. Berry. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Leonard L. Berry. The network helps show where Leonard L. Berry may publish in the future.
Co-authorship network
The 25 scholars most cited alongside Leonard L. Berry, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2024 | 4 | |
| 2 | 2024 | 6 | |
| 3 | 2024 | 3 | |
| 4 | 2021 | 6 | |
| 5 | 2020 | 7 | |
| 6 | 2015 | 2 | |
| 7 | Fable Hospital 2.0: The Business Case for Building Better Health Care Facilities | 2011 | 7 |
| 8 | Um modelo conceitual de qualidade de serviço e suas implicações para a pesquisa no futuro | 2006 | 5 |
| 9 | Crear nuevos mercados mediante la innovación en los servicios | 2006 | 1 |
| 10 | Managing the Total Customer Experiencebreakdown → | 2002 | 715 |
| 11 | El papel del valor en la determinación del precio de los servicios | 1997 | 15 |
| 12 | Listening to the Customer -The Concept of a Service-Quality Information System | 1997 | 182 |
| 13 | Capture and Communicate Value in the Pricing of Services | 1996 | 96 |
| 14 | Refinement and reassessment of the SERVQUAL scale.breakdown → | 1991 | 2923 |
| 15 | An empirical examination of relationships in an extended service quality model | 1990 | 122 |
| 16 | Communication and Control Processes in the Delivery of Service Qualitybreakdown → | 1988 | 541 |
| 17 | Servqual : a multiple-item scale for measuring customer perceptions of service qualitybreakdown → | 1986 | 1325 |
| 18 | Emerging perspectives on services marketingbreakdown → | 1983 | 761 |
| 19 | The Role of Environmental Management in Rural Development: Eastern Africa | 1981 | 1 |
| 20 | Essentials of geography and development : concepts and processes | 1980 | 1 |
About Leonard L. Berry
Leonard L. Berry is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Tourism, Leisure and Hospitality Management, having authored 219 papers that have together received 78.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (64 papers), Consumer Behavior in Brand Consumption and Identification (21 papers), Service and Product Innovation (19 papers), Patient Satisfaction in Healthcare (17 papers), Consumer Retail Behavior Studies (15 papers), Palliative Care and End-of-Life Issues (14 papers), Patient-Provider Communication in Healthcare (14 papers) and Primary Care and Health Outcomes (10 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (55.9k citations), Marketing (39.2k citations) and Information Systems and Management (16.3k citations). Leonard L. Berry has collaborated with scholars based in United States, Australia and Denmark. Frequent co-authors include A. Parasuraman, Valarie A. Zeithaml, Neeli Bendapudi, Kathleen Seiders, Boris W. Becker, Dhruv Grewal, Lewis P. Carbone, Manjit S. Yadav, Eileen A. Wall and Michael A. McCollough. Their work appears in journals such as Nature, Journal of Clinical Oncology and SHILAP Revista de lepidopterología.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.