Leonard L. Berry
- Organizational Behavior and Human Resource Management top 0.01%
- Marketing top 0.01%
- Sociology and Political Science top 0.01%
- Information Systems and Management top 0.01%
- Strategy and Management top 0.02%
- Co-authors
- A. ParasuramanValarie A. ZeithamlNeeli BendapudiKathleen SeidersBoris W. BeckerDhruv GrewalLewis P. CarboneManjit S. Yadav
- Topics
- Customer Service Quality and Loyalty (64 papers)Consumer Behavior in Brand Consumption and Identification (21 papers)Service and Product Innovation (19 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Journals
- NatureJournal of Clinical OncologySHILAP Revista de lepidopterología
- Partner nations
- United StatesAustraliaDenmark
In The Last Decade
Leonard L. Berry
208 papers receiving 66.1k citations
Hit Papers
Peers
Comparison fields: 5 of 205
- Organizational Behavior and Human Resource Management 55.9k
- Marketing 39.2k
- Sociology and Political Science 23.3k
- Information Systems and Management 16.3k
- Strategy and Management 10.6k
Countries citing papers authored by Leonard L. Berry
This map shows the geographic impact of Leonard L. Berry's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Leonard L. Berry with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Leonard L. Berry more than expected).
Fields of papers citing papers by Leonard L. Berry
This network shows the impact of papers produced by Leonard L. Berry. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Leonard L. Berry. The network helps show where Leonard L. Berry may publish in the future.
Co-authorship network of co-authors of Leonard L. Berry
This figure shows the co-authorship network connecting the top 25 collaborators of Leonard L. Berry. A scholar is included among the top collaborators of Leonard L. Berry based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Leonard L. Berry. Leonard L. Berry is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 4 | |
| 2 | 6 | |
| 3 | 3 | |
| 4 | 6 | |
| 5 | 7 | |
| 6 | 2 | |
| 7 | Fable Hospital 2.0: The Business Case for Building Better Health Care Facilities | 7 |
| 8 | Um modelo conceitual de qualidade de serviço e suas implicações para a pesquisa no futuro | 5 |
| 9 | Crear nuevos mercados mediante la innovación en los servicios | 1 |
| 10 | Managing the Total Customer Experiencebreakdown → | 715 |
| 11 | El papel del valor en la determinación del precio de los servicios | 15 |
| 12 | Listening to the Customer -The Concept of a Service-Quality Information System | 182 |
| 13 | Capture and Communicate Value in the Pricing of Services | 96 |
| 14 | Refinement and reassessment of the SERVQUAL scale.breakdown → | 2923 |
| 15 | An empirical examination of relationships in an extended service quality model | 122 |
| 16 | Communication and Control Processes in the Delivery of Service Qualitybreakdown → | 541 |
| 17 | Servqual : a multiple-item scale for measuring customer perceptions of service qualitybreakdown → | 1325 |
| 18 | Emerging perspectives on services marketingbreakdown → | 761 |
| 19 | The Role of Environmental Management in Rural Development: Eastern Africa | 1 |
| 20 | Essentials of geography and development : concepts and processes | 1 |
About Leonard L. Berry
Leonard L. Berry is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Tourism, Leisure and Hospitality Management, having authored 219 papers that have together received 78.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (64 papers), Consumer Behavior in Brand Consumption and Identification (21 papers) and Service and Product Innovation (19 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (55.9k citations), Marketing (39.2k citations) and Information Systems and Management (16.3k citations). Leonard L. Berry has collaborated with scholars based in United States, Australia and Denmark. Frequent co-authors include A. Parasuraman, Valarie A. Zeithaml, Neeli Bendapudi, Kathleen Seiders, Boris W. Becker, Dhruv Grewal, Lewis P. Carbone, Manjit S. Yadav, Eileen A. Wall and Michael A. McCollough. Their work appears in journals such as Nature, Journal of Clinical Oncology and SHILAP Revista de lepidopterología.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.