Karen Flaherty
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 2%
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
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- Customer Service Quality and Loyalty 25
- Job Satisfaction and Organizational Behavior 14
- Management and Organizational Studies 6
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- Innovation and Knowledge Management 6
- Corporate Identity and Reputation 4
- Co-authors
- James M. Pappas (13 shared papers)Todd J. Arnold (2 shared papers)John C. Mowen (2 shared papers)Johannes Habel (1 shared paper)Kenneth Le Meunier‐FitzHugh (1 shared paper)Avinash Malshe (1 shared paper)Vincent Onyemah (1 shared paper)Ryan Mullins (1 shared paper)
- Journals
- Journal of Personal Selling and Sales Management (12 papers)Industrial Marketing Management (6 papers)Journal of Business Research (5 papers)The Journal of Marketing Theory and Practice (2 papers)European Journal of Marketing (1 paper)
- Partner nations
- United StatesUnited KingdomAustralia
In The Last Decade
Karen Flaherty
39 papers receiving 1.1k citations
Karen Flaherty's Hit Papers
Peers
Comparison fields: 5 of 96
- Organizational Behavior and Human Resource Management 689
- Marketing 321
- Information Systems and Management 185
- Strategy and Management 245
- Management Information Systems 128
Countries citing papers authored by Karen Flaherty
This map shows the geographic impact of Karen Flaherty's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Karen Flaherty with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Karen Flaherty more than expected).
Fields of papers citing papers by Karen Flaherty
This network shows the impact of papers produced by Karen Flaherty. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Karen Flaherty. The network helps show where Karen Flaherty may publish in the future.
Co-authors
The 25 scholars most cited alongside Karen Flaherty, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 41 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Sales profession and professionals in the age of digitization and artificial intelligence technologies: concepts, priorities, and questions Hit paper breakdown → | 2019 | 225 |
| 2 | 2000 | 149 | |
| 3 | 2016 | 88 | |
| 4 | 2009 | 86 | |
| 5 | 2015 | 60 | |
| 6 | 2004 | 40 | |
| 7 | 2006 | 38 | |
| 8 | 2012 | 38 | |
| 9 | 2007 | 38 | |
| 10 | 2002 | 34 | |
| 11 | 2016 | 33 | |
| 12 | 2004 | 32 | |
| 13 | 2002 | 28 | |
| 14 | 2007 | 28 | |
| 15 | 2003 | 25 | |
| 16 | 2009 | 22 | |
| 17 | 2011 | 21 | |
| 18 | 2008 | 20 | |
| 19 | 2013 | 20 | |
| 20 | 2021 | 19 |
About Karen Flaherty
Karen Flaherty is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management, Marketing, Sociology and Political Science and Information Systems and Management, having authored 41 papers that have together received 1.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (25 papers), Job Satisfaction and Organizational Behavior (14 papers), Consumer Behavior in Brand Consumption and Identification (8 papers), Digital Marketing and Social Media (7 papers), Management and Organizational Studies (6 papers), Innovation and Knowledge Management (6 papers), Corporate Identity and Reputation (4 papers) and Ethics in Business and Education (4 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (689 citations), Marketing (321 citations), Information Systems and Management (185 citations), Strategy and Management (245 citations) and Management Information Systems (128 citations). Karen Flaherty has collaborated with scholars based in United States, United Kingdom and Australia. Frequent co-authors include James M. Pappas, Todd J. Arnold, John C. Mowen, Johannes Habel, Kenneth Le Meunier‐FitzHugh, Avinash Malshe, Vincent Onyemah, Ryan Mullins, Dawn R. Deeter‐Schmelz and Jagdip Singh. Their work appears in journals such as Journal of Personal Selling and Sales Management, Industrial Marketing Management, Journal of Business Research, The Journal of Marketing Theory and Practice and European Journal of Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.