Andrew M. Farrell

1.7k total citations · 1 hit paper
18 papers, 1.2k citations indexed

About

Andrew M. Farrell is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Andrew M. Farrell has authored 18 papers receiving a total of 1.2k indexed citations (citations by other indexed papers that have themselves been cited), including 14 papers in Organizational Behavior and Human Resource Management, 11 papers in Marketing and 5 papers in Sociology and Political Science. Recurrent topics in Andrew M. Farrell's work include Customer Service Quality and Loyalty (14 papers), Consumer Retail Behavior Studies (6 papers) and Digital Marketing and Social Media (5 papers). Andrew M. Farrell is often cited by papers focused on Customer Service Quality and Loyalty (14 papers), Consumer Retail Behavior Studies (6 papers) and Digital Marketing and Social Media (5 papers). Andrew M. Farrell collaborates with scholars based in United Kingdom, Australia and India. Andrew M. Farrell's co-authors include Anne L. Souchon, Chanaka Jayawardhena, Cathy Hart, Gary Reed, John W. Cadogan, Olivier Sibai, John M. Rudd, Kristine De Valck, Jοãο S. Oliveira and Ekaterina Nemkova and has published in prestigious journals such as Journal of Business Research, Industrial Marketing Management and Psychology and Marketing.

In The Last Decade

Andrew M. Farrell

16 papers receiving 1.1k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)

2009 716 citations Andrew M. Farrell Journal of Business Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Andrew M. Farrell United Kingdom	9	467	416	340	228	154	18	1.2k
Rosemary Ramsey United States	14	513 1.1×	297 0.7×	268 0.8×	209 0.9×	195 1.3×	21	1.1k
Sulaiman Sajilan Malaysia	7	281 0.6×	243 0.6×	339 1.0×	222 1.0×	120 0.8×	15	1.1k
Lou E. Pelton United States	23	605 1.3×	593 1.4×	457 1.3×	327 1.4×	256 1.7×	70	1.5k
Kenneth E. Clow United States	16	565 1.2×	555 1.3×	420 1.2×	135 0.6×	192 1.2×	55	1.2k
David J. Ortinau United States	12	324 0.7×	357 0.9×	325 1.0×	137 0.6×	155 1.0×	25	972
Md. Aftab Uddin Bangladesh	18	473 1.0×	388 0.9×	202 0.6×	355 1.6×	138 0.9×	67	1.3k
Molly Inhofe Rapert United States	11	351 0.8×	589 1.4×	292 0.9×	362 1.6×	122 0.8×	22	1.1k
Mohd Ahmad Al-Hawari United Arab Emirates	20	729 1.6×	419 1.0×	390 1.1×	260 1.1×	269 1.7×	39	1.3k
Nguyen Dinh Tho Vietnam	18	412 0.9×	340 0.8×	329 1.0×	287 1.3×	99 0.6×	49	1.1k
Iiro Jussila Finland	17	664 1.4×	383 0.9×	470 1.4×	308 1.4×	105 0.7×	37	1.5k

Countries citing papers authored by Andrew M. Farrell

Since Specialization

Citations

This map shows the geographic impact of Andrew M. Farrell's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Andrew M. Farrell with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Andrew M. Farrell more than expected).

Fields of papers citing papers by Andrew M. Farrell

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Andrew M. Farrell. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Andrew M. Farrell. The network helps show where Andrew M. Farrell may publish in the future.

Co-authorship network of co-authors of Andrew M. Farrell

This figure shows the co-authorship network connecting the top 25 collaborators of Andrew M. Farrell. A scholar is included among the top collaborators of Andrew M. Farrell based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Andrew M. Farrell. Andrew M. Farrell is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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18 of 18 papers shown

Tran, Hai Anh, Andrew M. Farrell, Heiner Evanschitzky, Bach Nguyen, & Anna‐Lena Ackfeldt. (2024). Using affective content to promote high-involvement services on social media. Journal of Business Research. 179. 114676–114676. 4 indexed citations

Souchon, Anne L., Paul Hughes, Andrew M. Farrell, Ekaterina Nemkova, & Jοãο S. Oliveira. (2016). Spontaneity and international marketing performance. International Marketing Review. 33(5). 671–690. 34 indexed citations

Greenland, Steven J., Ian Combe, & Andrew M. Farrell. (2016). Stakeholder Preference and Stated vs Derived Importance Satisfaction Research. International Journal of Market Research. 58(1). 35–55. 10 indexed citations

Sibai, Olivier, Kristine De Valck, Andrew M. Farrell, & John M. Rudd. (2015). Social Control in Online Communities of Consumption: A Framework for Community Management. Psychology and Marketing. 32(3). 250–264. 39 indexed citations

Sibai, Olivier, Kristine De Valck, Andrew M. Farrell, & John M. Rudd. (2014). Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources. ePrints Soton (University of Southampton). 697–698. 4 indexed citations

Jayawardhena, Chanaka & Andrew M. Farrell. (2011). Effects of retail employees' behaviours on customers' service evaluation. International Journal of Retail & Distribution Management. 39(3). 203–217. 44 indexed citations

Farrell, Andrew M.. (2009). Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009). Journal of Business Research. 63(3). 324–327. 716 indexed citations breakdown →

Jayawardhena, Chanaka, et al.. (2008). The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation. ePrints Soton (University of Southampton). 1 indexed citations

Hart, Cathy, et al.. (2007). Employer perceptions of skills gaps in retail: issues and implications for UK retailers. International Journal of Retail & Distribution Management. 35(4). 271–288. 35 indexed citations

10.

Jayawardhena, Chanaka, et al.. (2007). Outcomes of service encounter quality in a business-to-business context. Industrial Marketing Management. 36(5). 575–588. 71 indexed citations

11.

Hart, Cathy, et al.. (2007). Enjoyment of the Shopping Experience: Impact on Customers' Repatronage Intentions and Gender Influence. Service Industries Journal. 27(5). 583–604. 120 indexed citations

12.

Story, Vicky M., Andrea Davies, & Andrew M. Farrell. (2005). The impact of parenthood on consumption:the new car buying experience. 1 indexed citations

13.

Farrell, Andrew M. & Anne L. Souchon. (2003). The service leadership scale:a substantive validity test. Aston Publications Explorer (Aston University). 3 indexed citations

14.

Farrell, Andrew M., et al.. (2001). Service Encounter Conceptualisation: Employees’ Service Behaviours and Customers’ Service Quality Perceptions. Aston Publications Explorer (Aston University). 1 indexed citations

15.

Farrell, Andrew M., et al.. (2001). Service Encounter Conceptualisation: Employees' Service Behaviours and Customers' Service Quality Perceptions. Journal of Marketing Management. 17(5-6). 577–593. 91 indexed citations

16.

Farrell, Andrew M.. (2001). The effect of leadership styles on service quality delivery. Aston Publications Explorer (Aston University). 3 indexed citations

17.

Farrell, Andrew M., et al.. (2000). A model of service performance enhancement:the role of transactional and transformational leadership. Aston Publications Explorer (Aston University). 1 indexed citations

18.

Farrell, Andrew M., et al.. (1999). A Model of Transactional and Transformational Leadership for Services Personnel. Aston Publications Explorer (Aston University). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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