Douglas B. Grisaffe
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 1%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
Papers in
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- Customer Service Quality and Loyalty 11
- Job Satisfaction and Organizational Behavior 9
- Marketing 11
- Consumer Behavior in Brand Consumption and Identification 5
- Consumer Market Behavior and Pricing 3
- Environmental Sustainability in Business 3
- Marketing and Advertising Strategies 2
- Co-authors
- Lawrence B. Chonko (6 shared papers)Fernando Jaramillo (4 shared papers)Hieu P. Nguyen (1 shared paper)James A. Roberts (3 shared papers)Rebecca A. VanMeter (5 shared papers)Anand Kumar (2 shared papers)Natalie J. Allen (1 shared paper)Elten Briggs (1 shared paper)
- Journals
- Journal of Personal Selling and Sales Management (5 papers)Journal of Business Research (2 papers)Journal of Interactive Marketing (2 papers)Industrial Marketing Management (1 paper)Journal of Business Ethics (1 paper)
- Partner nations
- United StatesChinaCanada
In The Last Decade
Douglas B. Grisaffe
25 papers receiving 1.4k citations
Peers
Comparison fields: 5 of 95
- Organizational Behavior and Human Resource Management 977
- Marketing 638
- Information Systems and Management 257
- Demography 181
- Strategy and Management 216
Countries citing papers authored by Douglas B. Grisaffe
This map shows the geographic impact of Douglas B. Grisaffe's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Douglas B. Grisaffe with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Douglas B. Grisaffe more than expected).
Fields of papers citing papers by Douglas B. Grisaffe
This network shows the impact of papers produced by Douglas B. Grisaffe. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Douglas B. Grisaffe. The network helps show where Douglas B. Grisaffe may publish in the future.
Co-authors
The 21 scholars most cited alongside Douglas B. Grisaffe, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 25 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2010 | 292 | |
| 2 | 2009 | 177 | |
| 3 | 2009 | 158 | |
| 4 | 2001 | 130 | |
| 5 | 2015 | 109 | |
| 6 | 2018 | 100 | |
| 7 | 2009 | 92 | |
| 8 | 2012 | 78 | |
| 9 | 2004 | 75 | |
| 10 | Questions about the Ultimate Question: Conceptual Considerations in Evaluating Reichheld's Net Promoter Score (NPS) | 2007 | 62 |
| 11 | 2009 | 57 | |
| 12 | Antecedents and consequences of customer value : testing an expanded framework | 1998 | 54 |
| 13 | 2016 | 44 | |
| 14 | 1998 | 41 | |
| 15 | 2007 | 40 | |
| 16 | 2015 | 23 | |
| 17 | 2016 | 16 | |
| 18 | 2013 | 15 | |
| 19 | 2021 | 9 | |
| 20 | 2018 | 7 |
About Douglas B. Grisaffe
Douglas B. Grisaffe is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Information Systems and Management and Social Psychology, having authored 25 papers that have together received 1.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (11 papers), Job Satisfaction and Organizational Behavior (9 papers), Digital Marketing and Social Media (6 papers), Consumer Behavior in Brand Consumption and Identification (5 papers), Ethics in Business and Education (4 papers), Consumer Market Behavior and Pricing (3 papers), Environmental Sustainability in Business (3 papers) and Marketing and Advertising Strategies (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (977 citations), Marketing (638 citations), Information Systems and Management (257 citations), Demography (181 citations) and Strategy and Management (216 citations). Douglas B. Grisaffe has collaborated with scholars based in United States, China and Canada. Frequent co-authors include Lawrence B. Chonko, Fernando Jaramillo, Hieu P. Nguyen, James A. Roberts, Rebecca A. VanMeter, Anand Kumar, Natalie J. Allen, Elten Briggs, Wayne S. DeSarbo and Susan Powell Mantel. Their work appears in journals such as Journal of Personal Selling and Sales Management, Journal of Business Research, Journal of Interactive Marketing, Industrial Marketing Management and Journal of Business Ethics.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.