Susan S. White
- Organizational Behavior and Human Resource Management top 0.5%
- Sociology and Political Science top 5%
- Marketing top 2%
- Strategy and Management top 5%
- Social Psychology top 5%
- Topics
- Customer Service Quality and Loyalty (6 papers)Psychology of Social Influence (2 papers)Job Satisfaction and Organizational Behavior (2 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Partner nations
- United States
In The Last Decade
Susan S. White
10 papers receiving 1.4k citations
Hit Papers
Peers
Comparison fields: 5 of 80
- Organizational Behavior and Human Resource Management 1.2k
- Sociology and Political Science 430
- Marketing 337
- Strategy and Management 254
- Social Psychology 240
Countries citing papers authored by Susan S. White
This map shows the geographic impact of Susan S. White's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Susan S. White with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Susan S. White more than expected).
Fields of papers citing papers by Susan S. White
This network shows the impact of papers produced by Susan S. White. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Susan S. White. The network helps show where Susan S. White may publish in the future.
Co-authorship network of co-authors of Susan S. White
This figure shows the co-authorship network connecting the top 25 collaborators of Susan S. White. A scholar is included among the top collaborators of Susan S. White based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Susan S. White. Susan S. White is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 1 | |
| 2 | 66 | |
| 3 | 77 | |
| 4 | 45 | |
| 5 | Climbing the commitment ladder : the impact on customer commitment of disconfirmation of service expectations | 2 |
| 6 | Linking service climate and customer perceptions of service quality: Tests of a causal model.breakdown → | 1293 |
| 7 | 15 | |
| 8 | 52 | |
| 9 | 15 | |
| 10 | 1 |
About Susan S. White
Susan S. White is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Information Systems and Management, having authored 10 papers that have together received 1.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (6 papers), Psychology of Social Influence (2 papers) and Job Satisfaction and Organizational Behavior (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.2k citations), Marketing (337 citations) and Information Systems and Management (150 citations). Susan S. White has collaborated with scholars based in United States. Frequent co-authors include Mathilde Paul, Benjamin Schneider, Benjamin Schneider, Edwin A. Locke and David W. Dorsey. Their work appears in journals such as Journal of Applied Psychology, The Leadership Quarterly and Journal of Service Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.