Tom J. Brown

13.2k total citations · 6 hit papers
52 papers, 10.0k citations indexed

About

Tom J. Brown is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management. According to data from OpenAlex, Tom J. Brown has authored 52 papers receiving a total of 10.0k indexed citations (citations by other indexed papers that have themselves been cited), including 29 papers in Organizational Behavior and Human Resource Management, 20 papers in Marketing and 15 papers in Strategy and Management. Recurrent topics in Tom J. Brown's work include Customer Service Quality and Loyalty (24 papers), Consumer Behavior in Brand Consumption and Identification (12 papers) and Corporate Identity and Reputation (12 papers). Tom J. Brown is often cited by papers focused on Customer Service Quality and Loyalty (24 papers), Consumer Behavior in Brand Consumption and Identification (12 papers) and Corporate Identity and Reputation (12 papers). Tom J. Brown collaborates with scholars based in United States, Netherlands and Canada. Tom J. Brown's co-authors include Peter A. Dacin, Gilbert A. Churchill, John C. Mowen, J. Paul Peter, D. Todd Donavan, Jane W. Licata, Alex R. Zablah, Brad D. Carlson, Tracy A. Suter and Darrell E. Bartholomew and has published in prestigious journals such as Journal of Marketing, Journal of Applied Psychology and Journal of Marketing Research.

In The Last Decade

Tom J. Brown

49 papers receiving 8.7k citations

Hit Papers

The Company and the Product: Corporate Associations and C... 1993 2026 2004 2015 1997 1997 1993 2005 2002 500 1000 1.5k 2.0k
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. The Company and the Product: Corporate Associations and Consumer Product Responses
    1997 2.4k citations Tom J. Brown, Peter A. Dacin Journal of Marketing profile →
  2. The Company and the Product: Corporate Associations and Consumer Product Responses
    1997 1.7k citations Tom J. Brown, Peter A. Dacin Journal of Marketing profile →
  3. Improving the measurement of service quality
    1993 915 citations Tom J. Brown et al. Journal of Retailing profile →
  4. Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context
    2005 847 citations Tom J. Brown Journal of the Academy of Marketing Science profile →
  5. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
    2002 821 citations Tom J. Brown, John C. Mowen et al. Journal of Marketing Research profile →
  6. Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors
    2003 674 citations D. Todd Donavan, Tom J. Brown et al. Journal of Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Tom J. Brown United States 24 5.5k 5.1k 3.6k 3.1k 1.5k 52 10.0k
Kenneth R. Evans United States 32 4.8k 0.9× 7.5k 1.5× 2.5k 0.7× 3.6k 1.2× 2.0k 1.4× 84 10.3k
Sankar Sen United States 35 6.9k 1.2× 2.9k 0.6× 5.5k 1.5× 3.5k 1.1× 1.4k 0.9× 94 11.0k
Leslie de Chernatony United Kingdom 59 7.6k 1.4× 4.3k 0.9× 3.5k 0.9× 4.8k 1.5× 599 0.4× 156 10.9k
Paul G. Patterson Australia 44 4.3k 0.8× 5.2k 1.0× 1.6k 0.4× 3.4k 1.1× 1.9k 1.3× 107 9.4k
Deborah J. MacInnis United States 44 8.0k 1.5× 3.6k 0.7× 1.5k 0.4× 5.9k 1.9× 1.1k 0.7× 108 12.6k
Majken Schultz Denmark 33 2.6k 0.5× 4.4k 0.9× 5.1k 1.4× 2.4k 0.8× 594 0.4× 102 9.8k
Janet R. McColl‐Kennedy Australia 45 4.8k 0.9× 4.5k 0.9× 1.3k 0.3× 2.9k 0.9× 866 0.6× 129 8.5k
J. Paul Peter United States 29 4.2k 0.8× 3.5k 0.7× 1.4k 0.4× 2.5k 0.8× 1.6k 1.1× 50 8.9k
T.C. Melewar United Kingdom 45 3.7k 0.7× 2.1k 0.4× 2.9k 0.8× 2.6k 0.8× 567 0.4× 181 7.0k
Shankar Ganesan United States 23 4.2k 0.8× 7.3k 1.4× 4.5k 1.2× 3.5k 1.1× 2.1k 1.4× 37 12.3k

Countries citing papers authored by Tom J. Brown

Since Specialization
Citations

This map shows the geographic impact of Tom J. Brown's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Tom J. Brown with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Tom J. Brown more than expected).

Fields of papers citing papers by Tom J. Brown

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Tom J. Brown. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Tom J. Brown. The network helps show where Tom J. Brown may publish in the future.

Co-authorship network of co-authors of Tom J. Brown

This figure shows the co-authorship network connecting the top 25 collaborators of Tom J. Brown. A scholar is included among the top collaborators of Tom J. Brown based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Tom J. Brown. Tom J. Brown is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Gazzoli, Gabriel, Nawar N. Chaker, Alex R. Zablah, & Tom J. Brown. (2021). Customer-focused voice and rule-breaking in the frontlines. Journal of the Academy of Marketing Science. 50(2). 388–409. 23 indexed citations
2.
Jung, Jin Ho, Tom J. Brown, & Alex R. Zablah. (2021). How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness. Journal of Retailing. 98(2). 315–334. 13 indexed citations
3.
Brown, Tom J., et al.. (2020). Supplier-initiated ingredient/component branding. Journal of Business and Industrial Marketing. 35(6). 1023–1035. 6 indexed citations
4.
Brown, Tom J., et al.. (2018). Evolution, Challenges and Attributes of Near Micron Sized TaN Resistors for Mixed Signal IC Applications From a Lithography Perspective. IEEE Transactions on Semiconductor Manufacturing. 31(4). 460–466. 2 indexed citations
5.
Zablah, Alex R., Brad D. Carlson, D. Todd Donavan, James G. Maxham, & Tom J. Brown. (2016). A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.. Journal of Applied Psychology. 101(5). 743–755. 82 indexed citations
6.
Findley, Daniel J., Bastian J. Schroeder, Chris Cunningham, & Tom J. Brown. (2015). Highway Engineering: Planning, Design, and Operations. 19 indexed citations
7.
Berens, Guido, et al.. (2014). Managing Impressions in the Face of Rising Stakeholder Pressures: Examining Oil Companies’ Shifting Stances in the Climate Change Debate. Journal of Business Ethics. 133(3). 567–582. 56 indexed citations
8.
Brown, Tom J., Peter A. Dacin, & Leyland Pitt. (2010). Corporate image and reputation in B2B markets: Insights from CI/ARG 2008. Industrial Marketing Management. 39(5). 709–711. 20 indexed citations
9.
Carlson, Brad D., Tracy A. Suter, & Tom J. Brown. (2007). Social versus psychological brand community: The role of psychological sense of brand community. Journal of Business Research. 61(4). 284–291. 280 indexed citations
10.
Spears, Nancy, Tom J. Brown, & Peter A. Dacin. (2006). Assessing the corporate brand: The Unique Corporate Association Valence (UCAV) approach. Journal of Brand Management. 14(1-2). 5–19. 31 indexed citations
11.
Donavan, D. Todd, Tom J. Brown, & John C. Mowen. (2003). Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors. Journal of Marketing. 68(1). 128–146. 674 indexed citations breakdown →
12.
Brown, Tom J., John C. Mowen, D. Todd Donavan, & Jane W. Licata. (2002). The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings. Journal of Marketing Research. 39(1). 110–119. 821 indexed citations breakdown →
13.
14.
Boning, Duane S., et al.. (1999). A Mathematical Model of Pattern Dependencies in Cu CMP Processes. 18 indexed citations
15.
Boning, Duane S., et al.. (1999). MULTI-LEVEL PATTERN EFFECTS IN COPPER CMP. 5 indexed citations
16.
Brown, Tom J. & Peter A. Dacin. (1997). The Company and the Product: Corporate Associations and Consumer Product Responses. Journal of Marketing. 61(1). 68–84. 1707 indexed citations breakdown →
17.
Brown, Tom J. & Michael Rothschild. (1993). Reassessing the Impact of Television Advertising Clutter. Journal of Consumer Research. 20(1). 138–138. 52 indexed citations
18.
Rishton, S. A., Y. J. Mii, D. P. Kern, et al.. (1993). High performance sub-0.1 μm silicon n-metal–oxide–semiconductor transistors with composite metal/polysilicon gates. Journal of Vacuum Science & Technology B Microelectronics and Nanometer Structures Processing Measurement and Phenomena. 11(6). 2612–2614. 2 indexed citations
19.
Wetzel, J. T., Marko Jošt, S. A. Rishton, et al.. (1989). On the preparation of cross-sectional TEM samples using lithographic processing and reactive ion-etching. Ultramicroscopy. 29(1-4). 110–114. 3 indexed citations
20.
Brown, Tom J.. (1987). THE MAINTENANCE AND REHABILITATION OF SEALED RURAL ROADS. Transportation Research Record Journal of the Transportation Research Board. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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