Jos Lemmink

5.7k total citations · 1 hit paper
62 papers, 3.9k citations indexed

About

Jos Lemmink is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Jos Lemmink has authored 62 papers receiving a total of 3.9k indexed citations (citations by other indexed papers that have themselves been cited), including 32 papers in Organizational Behavior and Human Resource Management, 28 papers in Marketing and 16 papers in Sociology and Political Science. Recurrent topics in Jos Lemmink's work include Customer Service Quality and Loyalty (32 papers), Consumer Behavior in Brand Consumption and Identification (19 papers) and Digital Marketing and Social Media (10 papers). Jos Lemmink is often cited by papers focused on Customer Service Quality and Loyalty (32 papers), Consumer Behavior in Brand Consumption and Identification (19 papers) and Digital Marketing and Social Media (10 papers). Jos Lemmink collaborates with scholars based in Netherlands, United States and Denmark. Jos Lemmink's co-authors include Ko de Ruyter, Sandra Streukens, R.M. Walczuch, Ad de Jong, Hans Ouwersloot, Allard C.R. van Riel, Martin Wetzels, Willemijn van Dolen, Jan Mattsson and Jing Lei and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research.

In The Last Decade

Jos Lemmink

60 papers receiving 3.4k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

The effect of service employees’ technology readiness on technology acceptance

2007 503 citations Jos Lemmink, Sandra Streukens et al. profile →

Peers

Jos Lemmink

OBHRM

MARKE

SPS

ISM

Christo Boshoff South Africa

Clay M. Voorhees United States

Sandra Streukens Belgium

Kent Grayson United States

Sally Dibb United Kingdom

James G. Maxham United States

Allard C.R. van Riel Netherlands

Manjit S. Yadav United States

Heiner Evanschitzky United Kingdom

Nicholas J. Ashill United Arab Emirates

Christo Boshoff South Africa

Jos Lemmink

2.9k ×1.4

OBHRM

1.7k ×0.9

MARKE

1.3k ×1.0

SPS

742 ×0.9

ISM

677 ×1.0

Citations per year, relative to Jos Lemmink Jos Lemmink (= 1×) peers Christo Boshoff

Countries citing papers authored by Jos Lemmink

Since Specialization

Citations

This map shows the geographic impact of Jos Lemmink's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jos Lemmink with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jos Lemmink more than expected).

Fields of papers citing papers by Jos Lemmink

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jos Lemmink. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jos Lemmink. The network helps show where Jos Lemmink may publish in the future.

Co-authorship network of co-authors of Jos Lemmink

This figure shows the co-authorship network connecting the top 25 collaborators of Jos Lemmink. A scholar is included among the top collaborators of Jos Lemmink based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jos Lemmink. Jos Lemmink is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Riel, Allard C.R. van, et al.. (2024). Narrate, Act, and Resonate to Tell a Visual Story: A Systematic Review of How Images Transport Viewers. Journal of Advertising. 53(4). 605–625. 11 indexed citations

Pluymaekers, Mark, et al.. (2023). Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents. Psychology and Marketing. 40(5). 938–953. 34 indexed citations

Duncker, David, et al.. (2023). Network analysis of the social media activities around the #TeleCheckAF project. European Heart Journal - Digital Health. 5(1). 97–100. 2 indexed citations

Heinonen, Kristina, Amy L. Ostrom, Lia Patrício, et al.. (2015). “Futurizing” smart service: implications for service researchers and managers. Journal of Services Marketing. 29(6/7). 442–447. 214 indexed citations

Gremler, Dwayne D., et al.. (2015). Service alliances between unequals: the apple does not fall far from the better tree. Journal of service management. 26(5). 807–822. 14 indexed citations

Belei, Nina, Kelly Geyskens, Caroline Goukens, Suresh Ramanathan, & Jos Lemmink. (2012). The Best of Both Worlds? Effects of Attribute-Induced Goal Conflict on Consumption of Healthful Indulgences. Journal of Marketing Research. 49(6). 900–909. 84 indexed citations

Lei, Jing, Niraj Dawar, & Jos Lemmink. (2008). The Impact of Brand Relatedness on Negative Spillover Effects in Brand Portfolios. ACR North American Advances. 2 indexed citations

Jong, Ad de, Ko de Ruyter, & Jos Lemmink. (2005). Service Climate in Self‐Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business‐to‐Business Setting. Journal of Management Studies. 42(8). 1593–1620. 49 indexed citations

Riel, Allard C.R. van, Veronica Liljander, Jos Lemmink, & Sandra Streukens. (2004). Boost Customer Loyalty with Online Support. The Case of Mobile Telecoms Providers.. Työväentutkimus Vuosikirja. 51 indexed citations

10.

Riel, Allard C.R. van, Jos Lemmink, & Hans Ouwersloot. (2004). High‐Technology Service Innovation Success: A Decision‐Making Perspective. Journal of Product Innovation Management. 21(5). 348–359. 164 indexed citations

11.

Odekerken‐Schröder, Gaby, et al.. (2002). Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry. RePEc: Research Papers in Economics. 2 indexed citations

12.

Dolen, Willemijn van, Jos Lemmink, Ko de Ruyter, & Ad de Jong. (2002). Customer-sales employee encounters: a dyadic perspective. Journal of Retailing. 78(4). 265–279. 120 indexed citations

13.

Lemmink, Jos, et al.. (2002). The role of corporate image and company employment image in explaining application intentions. Journal of Economic Psychology. 24(1). 1–15. 169 indexed citations

14.

Riel, Allard C.R. van, Jos Lemmink, & Hans Ouwersloot. (2001). Consumer Evaluations of Brand Extensions: Differences between Goods and Services. Open Repository and Bibliography (University of Liège). 3(3). 16 indexed citations

15.

Wetzels, Martin, Ko de Ruyter, & Jos Lemmink. (2000). Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective. Total Quality Management. 11(3). 307–318. 9 indexed citations

16.

Lemmink, Jos, et al.. (2000). Quality management and business performance in hospitals: A search for success parameters. Total Quality Management. 11(8). 1123–1133. 66 indexed citations

17.

Stauß, Bernd, et al.. (1999). Service Quality and Management. Deutscher Universitätsverlag eBooks. 2 indexed citations

18.

Lievens, Annouk, Ko de Ruyter, & Jos Lemmink. (1999). Learning during New Banking Service Development. Journal of Service Research. 2(2). 145–163. 21 indexed citations

19.

Behara, Ravi S. & Jos Lemmink. (1997). Benchmarking field services using a zero defects approach. International Journal of Quality & Reliability Management. 14(5). 512–526. 12 indexed citations

20.

Kasper, Hans & Jos Lemmink. (1989). After sales service quality: Views between industrial customers and service managers. Industrial Marketing Management. 18(3). 199–208. 39 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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