Sandra Streukens

4.9k total citations · 3 hit papers
39 papers, 3.5k citations indexed

About

Sandra Streukens is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Sandra Streukens has authored 39 papers receiving a total of 3.5k indexed citations (citations by other indexed papers that have themselves been cited), including 19 papers in Organizational Behavior and Human Resource Management, 16 papers in Marketing and 13 papers in Sociology and Political Science. Recurrent topics in Sandra Streukens's work include Customer Service Quality and Loyalty (19 papers), Digital Marketing and Social Media (12 papers) and Technology Adoption and User Behaviour (9 papers). Sandra Streukens is often cited by papers focused on Customer Service Quality and Loyalty (19 papers), Digital Marketing and Social Media (12 papers) and Technology Adoption and User Behaviour (9 papers). Sandra Streukens collaborates with scholars based in Belgium, Netherlands and United States. Sandra Streukens's co-authors include Sara Leroi‐Werelds, Allard C.R. van Riel, Jos Lemmink, Veronica Liljander, R.M. Walczuch, Dina Ribbink, Ko de Ruyter, Tor W. Andreassen, Charles Pahud de Mortanges and Gilbert Swinnen and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Sandra Streukens

38 papers receiving 3.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results

2016 710 citations Sandra Streukens, Sara Leroi‐Werelds European Management Journal profile →
Comfort your online customer: quality, trust and loyalty on the internet

2004 652 citations Allard C.R. van Riel, Veronica Liljander et al. Managing Service Quality profile →
The effect of service employees’ technology readiness on technology acceptance

2007 503 citations Jos Lemmink, Sandra Streukens et al. profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Sandra Streukens Belgium	21	1.6k	1.4k	1.4k	1.3k	576	39	3.5k
Robert I. Roundtree United States	5	1.7k 1.0×	1.6k 1.2×	1.5k 1.1×	1.6k 1.3×	479 0.8×	6	3.4k
Ying‐Feng Kuo Taiwan	16	1.4k 0.9×	1.2k 0.9×	1.5k 1.1×	1.4k 1.1×	331 0.6×	35	3.1k
Sajad Rezaei Malaysia	27	908 0.6×	1.5k 1.1×	1.6k 1.1×	1.0k 0.8×	407 0.7×	62	3.3k
Muslim Amin Malaysia	33	1.8k 1.1×	1.6k 1.2×	1.7k 1.3×	951 0.8×	435 0.8×	85	4.0k
Jos Lemmink Netherlands	32	2.0k 1.2×	1.8k 1.3×	1.3k 1.0×	844 0.7×	712 1.2×	62	3.9k
Niels Schillewaert Belgium	22	954 0.6×	980 0.7×	1.4k 1.0×	1.1k 0.8×	578 1.0×	41	3.5k
Gomaa Agag United Kingdom	35	856 0.5×	1.7k 1.2×	1.7k 1.2×	1.1k 0.9×	595 1.0×	70	3.4k
Allard C.R. van Riel Netherlands	35	2.3k 1.4×	2.5k 1.8×	2.0k 1.4×	1.7k 1.4×	820 1.4×	79	5.1k
Kelly D. Martin United States	25	787 0.5×	890 0.6×	1.5k 1.1×	1.1k 0.9×	586 1.0×	57	3.6k
Park Thaichon Australia	34	941 0.6×	1.9k 1.3×	1.5k 1.1×	670 0.5×	512 0.9×	144	3.4k

Countries citing papers authored by Sandra Streukens

Since Specialization

Citations

This map shows the geographic impact of Sandra Streukens's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sandra Streukens with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sandra Streukens more than expected).

Fields of papers citing papers by Sandra Streukens

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Sandra Streukens. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sandra Streukens. The network helps show where Sandra Streukens may publish in the future.

Co-authorship network of co-authors of Sandra Streukens

This figure shows the co-authorship network connecting the top 25 collaborators of Sandra Streukens. A scholar is included among the top collaborators of Sandra Streukens based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Sandra Streukens. Sandra Streukens is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Heinonen, Kristina, et al.. (2025). Responsible aging: integrating individual and intergenerational well-being. Journal of service management. 1–24.

Brouwer, Jasperina, et al.. (2025). The social dynamics of animal product consumption and dietary identity in friendship networks of university students. Food Quality and Preference. 128. 105475–105475. 1 indexed citations

Streukens, Sandra, et al.. (2024). Involving family and friends helps sustainable diets last longer. SHILAP Revista de lepidopterología. 3(1). 3 indexed citations

Regge, Mélissa De, et al.. (2024). Patient versus person centeredness: embracing different perspectives. Journal of Health Organization and Management. 38(3). 430–446. 1 indexed citations

Streukens, Sandra, et al.. (2023). Social influence and reduction of animal protein consumption among young adults: Insights from a socio-psychological model. Journal of Environmental Psychology. 90. 102094–102094. 10 indexed citations

Leroi‐Werelds, Sara, et al.. (2023). To automate or not to automate? A contingency approach to service automation. Journal of service management. 34(4). 696–724. 13 indexed citations

Leroi‐Werelds, Sara & Sandra Streukens. (2018). Understanding and supporting the value of gamification for the user: A service theory perspective. Document Server@UHasselt (UHasselt). 1 indexed citations

Streukens, Sandra & Sara Leroi‐Werelds. (2016). Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results. European Management Journal. 34(6). 618–632. 710 indexed citations breakdown →

Streukens, Sandra & Tor W. Andreassen. (2013). Customer Preferences for Frontline Employee Traits: Homophily and Heterophily Effects. Psychology and Marketing. 30(12). 1043–1052. 20 indexed citations

10.

Willems, Kim, Sara Leroi‐Werelds, & Sandra Streukens. (2012). Store personality as a source of customer value. Document Server@UHasselt (UHasselt). 207–207. 3 indexed citations

11.

Berghman, Liselore, Paul Matthyssens, Sandra Streukens, & Koen Vandenbempt. (2012). Deliberate Learning Mechanisms for Stimulating Strategic Innovation Capacity. Long Range Planning. 46(1-2). 39–71. 75 indexed citations

12.

Matthyssens, Paul, et al.. (2011). Building capabilities to manage strategic alliances. Industrial Marketing Management. 40(6). 875–886. 86 indexed citations

13.

Janssens, Wim, et al.. (2011). The effect of history of teasing on body dissatisfaction and intention to eat healthy in overweight and obese subjects. European Journal of Public Health. 22(1). 121–126. 5 indexed citations

14.

Jacobs, Nele, Martin S. Hagger, Sandra Streukens, Ilse De Bourdeaudhuij, & Nerée Claes. (2010). Testing an integrated model of the theory of planned behaviour and self‐determination theory for different energy balance‐related behaviours and intervention intensities. British Journal of Health Psychology. 16(1). 113–134. 65 indexed citations

15.

Dolen, Willemijn van, Ko de Ruyter, & Sandra Streukens. (2007). The effect of humor in electronic service encounters. Journal of Economic Psychology. 29(2). 160–179. 23 indexed citations

16.

Semeijn, Janjaap, Allard C.R. van Riel, M.J.H. van Birgelen, & Sandra Streukens. (2005). E‐services and offline fulfilment: how e‐loyalty is created. Managing Service Quality. 15(2). 182–194. 161 indexed citations

17.

Riel, Allard C.R. van, Veronica Liljander, Jos Lemmink, & Sandra Streukens. (2004). Boost Customer Loyalty with Online Support. The Case of Mobile Telecoms Providers.. Työväentutkimus Vuosikirja. 51 indexed citations

18.

Wiertz, Caroline, Ko de Ruyter, Cherie Keen, & Sandra Streukens. (2002). Cooperating for service excellence in multichannel service systems. Journal of Business Research. 57(4). 424–436. 73 indexed citations

19.

Lemmink, Jos, et al.. (2002). The role of corporate image and company employment image in explaining application intentions. Journal of Economic Psychology. 24(1). 1–15. 169 indexed citations

20.

Jong, Ad de, Ko de Ruyter, Sandra Streukens, & Hans Ouwersloot. (2001). Perceived uncertainty in self‐managed service teams: an empirical assessment. International Journal of Service Industry Management. 12(2). 158–183. 12 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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