Bernd Stauß

4.3k total citations
51 papers, 1.4k citations indexed

About

Bernd Stauß is a scholar working on Strategy and Management, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Bernd Stauß has authored 51 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 23 papers in Strategy and Management, 13 papers in Organizational Behavior and Human Resource Management and 11 papers in Marketing. Recurrent topics in Bernd Stauß's work include Corporate Governance and Management (20 papers), Customer Service Quality and Loyalty (12 papers) and Digital Innovation in Industries (6 papers). Bernd Stauß is often cited by papers focused on Corporate Governance and Management (20 papers), Customer Service Quality and Loyalty (12 papers) and Digital Innovation in Industries (6 papers). Bernd Stauß collaborates with scholars based in Germany, United States and Switzerland. Bernd Stauß's co-authors include Paul Y. Mang, W. Seidel, Christian Friege, Frank Hoffmann, Manfred Bruhn, Robert J. Johnston, Stephen Brown, Bo Edvardsson, Jos Lemmink and Ursula Hansen and has published in prestigious journals such as European Journal of Marketing, Journal of Service Research and Journal of Services Marketing.

In The Last Decade

Bernd Stauß

42 papers receiving 1.2k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Bernd Stauß Germany 13 1.0k 751 443 208 180 51 1.4k
Michael A. McCollough United States 12 1.0k 1.0× 587 0.8× 514 1.2× 154 0.7× 282 1.6× 16 1.4k
John L. Schlacter United States 13 718 0.7× 765 1.0× 527 1.2× 166 0.8× 264 1.5× 28 1.4k
Moshe Davidow Israel 11 948 0.9× 790 1.1× 693 1.6× 207 1.0× 242 1.3× 19 1.4k
Alex R. Zablah United States 20 806 0.8× 476 0.6× 396 0.9× 291 1.4× 180 1.0× 40 1.3k
Frank Acito United States 10 726 0.7× 505 0.7× 446 1.0× 303 1.5× 229 1.3× 12 1.2k
Donna J. Hill United States 10 1.0k 1.0× 708 0.9× 641 1.4× 180 0.9× 324 1.8× 19 1.4k
Robert Mackoy United States 12 1.2k 1.2× 872 1.2× 571 1.3× 196 0.9× 419 2.3× 22 1.7k
Rodolfo Vázquez‐Casielles Spain 21 999 1.0× 861 1.1× 662 1.5× 311 1.5× 335 1.9× 35 1.7k
Sajeev Varki United States 14 962 0.9× 968 1.3× 642 1.4× 185 0.9× 319 1.8× 20 1.5k
Mark Leach United States 15 742 0.7× 459 0.6× 460 1.0× 362 1.7× 318 1.8× 32 1.3k

Countries citing papers authored by Bernd Stauß

Since Specialization
Citations

This map shows the geographic impact of Bernd Stauß's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bernd Stauß with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bernd Stauß more than expected).

Fields of papers citing papers by Bernd Stauß

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Bernd Stauß. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bernd Stauß. The network helps show where Bernd Stauß may publish in the future.

Co-authorship network of co-authors of Bernd Stauß

This figure shows the co-authorship network connecting the top 25 collaborators of Bernd Stauß. A scholar is included among the top collaborators of Bernd Stauß based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Bernd Stauß. Bernd Stauß is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Stauß, Bernd. (2023). Psychology of Gift-Giving. Publication Server of the Catholic University Eichstätt-Ingolstadt (Catholic University of Eichstätt-Ingolstadt).
2.
Stauß, Bernd. (2016). Retrospective: “culture shocks” in inter-cultural service encounters?. Journal of Services Marketing. 30(4). 377–383. 10 indexed citations
3.
Stauß, Bernd & W. Seidel. (2014). Beschwerdemanagement. 7 indexed citations
4.
Bruhn, Manfred & Bernd Stauß. (2010). Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement. Gabler eBooks.
5.
Bruhn, Manfred & Bernd Stauß. (2009). Kundenintegration : Forum Dienstleistungsmanagement. Digital Access to Libraries (Université catholique de Louvain (UCL), l'Université de Namur (UNamur) and the Université Saint-Louis (USL-B)). 3 indexed citations
6.
Stauß, Bernd. (2008). Services science : fundamentals, challenges and future developments. Digital Access to Libraries (Université catholique de Louvain (UCL), l'Université de Namur (UNamur) and the Université Saint-Louis (USL-B)). 16 indexed citations
7.
Stauß, Bernd & W. Seidel. (2004). Complaint Management : the Heart of CRM. 81 indexed citations
8.
Stauß, Bernd, et al.. (2004). Complaint management profitability: what do complaint managers know?. Managing Service Quality. 14(2/3). 147–156. 67 indexed citations
9.
Bruhn, Manfred & Bernd Stauß. (2003). Dienstleistungsnetzwerke : dienstleistungsmanagement jahrbuch 2003. Gabler eBooks. 4 indexed citations
10.
Stauß, Bernd, et al.. (2001). Retention effects of a customer club. International Journal of Service Industry Management. 12(1). 7–19. 78 indexed citations
11.
Stauß, Bernd, et al.. (1999). Service Quality and Management. Deutscher Universitätsverlag eBooks. 2 indexed citations
12.
Stauß, Bernd & Christian Friege. (1999). Regaining Service Customers. Journal of Service Research. 1(4). 347–361. 96 indexed citations
13.
Bruhn, Manfred & Bernd Stauß. (1995). Dienstleistungsqualität : Konzepte, Methoden, Erfahrungen. Gabler eBooks. 5 indexed citations
14.
Stauß, Bernd. (1994). Qualitätsmanagement und Zertifizierung : von DIN ISO 9000 zum Total Quality Management. Gabler eBooks. 1 indexed citations
15.
Stauß, Bernd. (1993). Service Problem Deployment: Transformation of Problem Information into Problem Prevention Activities. International Journal of Service Industry Management. 4(2). 41–62. 47 indexed citations
16.
Corsten, Hans, et al.. (1991). Die soziale Dimension der Unternehmung. E. Schmidt eBooks. 3 indexed citations
17.
Stauß, Bernd. (1987). Ein bedarfswirtschaftliches Marketingkonzept für öffentliche Unternehmen. Nomos eBooks.
18.
Hansen, Ursula, Bernd Stauß, & Martin Riemer. (1982). Marketing und Verbraucherpolitik. 2 indexed citations
19.
Stauß, Bernd. (1980). Verbraucherinteressen : Gegenstand, Legitimation und Organisation.
20.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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