Bernd Stauß
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 1%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Service and Product Innovation
Papers in
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- Corporate Governance and Management 20
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- Customer Service Quality and Loyalty 12
- Co-authors
- Paul Y. Mang (1 shared paper)W. Seidel (8 shared papers)Christian Friege (1 shared paper)Frank Hoffmann (1 shared paper)Manfred Bruhn (9 shared papers)Stephen Brown (1 shared paper)Bo Edvardsson (1 shared paper)Robert J. Johnston (1 shared paper)
- Journals
- International Journal of Service Industry Management (5 papers)Journal of Services Marketing (2 papers)Service Business (1 paper)European Journal of Marketing (1 paper)Journal of Service Research (1 paper)
- Partner nations
- GermanyUnited StatesSwitzerland
In The Last Decade
Bernd Stauß
42 papers receiving 1.2k citations
Peers
Comparison fields: 5 of 87
- Organizational Behavior and Human Resource Management 1.0k
- Marketing 752
- Information Systems and Management 180
- Management Information Systems 172
- Tourism, Leisure and Hospitality Management 25
Countries citing papers authored by Bernd Stauß
This map shows the geographic impact of Bernd Stauß's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bernd Stauß with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bernd Stauß more than expected).
Fields of papers citing papers by Bernd Stauß
This network shows the impact of papers produced by Bernd Stauß. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bernd Stauß. The network helps show where Bernd Stauß may publish in the future.
Co-authors
The 25 scholars most cited alongside Bernd Stauß, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 51 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 1999 | 210 | |
| 2 | 1997 | 186 | |
| 3 | 1997 | 136 | |
| 4 | 2005 | 124 | |
| 5 | 2002 | 105 | |
| 6 | 1999 | 96 | |
| 7 | Complaint Management : the Heart of CRM | 2004 | 81 |
| 8 | 2001 | 78 | |
| 9 | 1995 | 71 | |
| 10 | 2004 | 68 | |
| 11 | 2005 | 50 | |
| 12 | 1993 | 47 | |
| 13 | 2008 | 16 | |
| 14 | 2007 | 11 | |
| 15 | 2016 | 10 | |
| 16 | 1999 | 10 | |
| 17 | 2007 | 10 | |
| 18 | 2019 | 9 | |
| 19 | 2014 | 7 | |
| 20 | 1990 | 6 |
About Bernd Stauß
Bernd Stauß is a scholar working on Strategy and Management, Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science and Management of Technology and Innovation, having authored 51 papers that have together received 1.4k indexed citations. Recurring topics across this work include Corporate Governance and Management (20 papers), Customer Service Quality and Loyalty (12 papers), Digital Innovation in Industries (6 papers), Service and Product Innovation (4 papers), Consumer behavior in food and health (3 papers), Securities Regulation and Market Practices (3 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Consumer Retail Behavior Studies (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.0k citations), Marketing (752 citations), Information Systems and Management (180 citations), Management Information Systems (172 citations) and Tourism, Leisure and Hospitality Management (25 citations). Bernd Stauß has collaborated with scholars based in Germany, United States and Switzerland. Frequent co-authors include Paul Y. Mang, W. Seidel, Christian Friege, Frank Hoffmann, Manfred Bruhn, Stephen Brown, Bo Edvardsson, Robert J. Johnston, Martin Riemer and Ursula Hansen. Their work appears in journals such as International Journal of Service Industry Management, Journal of Services Marketing, Service Business, European Journal of Marketing and Journal of Service Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.