Allard C.R. van Riel

69 papers receiving 4.5k citations

Hit Papers

Comfort your online customer: quality, trust and loyalty ...20042026201120182004200400600

Peers

Allard C.R. van Riel
Comparison fields: 5 of 128
  • Marketing 2.5k
  • Organizational Behavior and Human Resource Management 2.3k
  • Sociology and Political Science 2.0k
  • Information Systems and Management 1.7k
  • Strategy and Management 820
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Citations per field
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Countries citing papers authored by Allard C.R. van Riel

Since Specialization
Citations

This map shows the geographic impact of Allard C.R. van Riel's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Allard C.R. van Riel with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Allard C.R. van Riel more than expected).

Fields of papers citing papers by Allard C.R. van Riel

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Allard C.R. van Riel. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Allard C.R. van Riel. The network helps show where Allard C.R. van Riel may publish in the future.

Co-authorship network of co-authors of Allard C.R. van Riel

This figure shows the co-authorship network connecting the top 25 collaborators of Allard C.R. van Riel. A scholar is included among the top collaborators of Allard C.R. van Riel based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Allard C.R. van Riel. Allard C.R. van Riel is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
#WorkIndexed citations
1 0
2 0
3 4
4 43
5 5
6 1
7 13
8 34
9 34
10 34
11
Increasing New Product Proposal Screening Performance through Transactive Memory Systems: A Field Study (forthcoming)
0
12
Linking frontline employees’ emotional intelligence to customer perceptions in a service delivery context
1
13
Antecedents of Team Learning in New Product Development Teams
1
14
Knowledge Sharing between new service development teams: the roles of organizational and project climate
1
15
Brand Concept Maps: a New Approach to Market Segmentation
1
16
E-services and offline fulfillment: How loyalty is created
9
17 51
18 164
19 0
20
Consumer Evaluations of Brand Extensions: Differences between Goods and Services
16

About Allard C.R. van Riel

Allard C.R. van Riel is a scholar working on Marketing, Information Systems and Management and Organizational Behavior and Human Resource Management, having authored 79 papers that have together received 5.1k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (22 papers), Digital Marketing and Social Media (19 papers) and Service and Product Innovation (18 papers). The work is most often cited by research in Marketing (2.5k citations), Information Systems and Management (1.7k citations) and Organizational Behavior and Human Resource Management (2.3k citations). Allard C.R. van Riel has collaborated with scholars based in Netherlands, Belgium and United States. Frequent co-authors include Veronica Liljander, Sandra Streukens, Janjaap Semeijn, Johanna Gummerus, Dina Ribbink, Wafa Hammedi, Jos Lemmink, Hans Ouwersloot, Charles Pahud de Mortanges and Andrea Ambrosini. Their work appears in journals such as Journal of Cleaner Production, Journal of Business Research and Journal of Management Studies.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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