Kent Grayson

6.2k total citations · 2 hit papers
35 papers, 4.3k citations indexed

About

Kent Grayson is a scholar working on Marketing, Sociology and Political Science and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Kent Grayson has authored 35 papers receiving a total of 4.3k indexed citations (citations by other indexed papers that have themselves been cited), including 15 papers in Marketing, 12 papers in Sociology and Political Science and 9 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Kent Grayson's work include Consumer Behavior in Brand Consumption and Identification (12 papers), Customer Service Quality and Loyalty (7 papers) and Psychology of Social Influence (5 papers). Kent Grayson is often cited by papers focused on Consumer Behavior in Brand Consumption and Identification (12 papers), Customer Service Quality and Loyalty (7 papers) and Psychology of Social Influence (5 papers). Kent Grayson collaborates with scholars based in United States, Canada and United Kingdom. Kent Grayson's co-authors include D. S. Johnson, Radan Martinec, Tim Ambler, Ashlee Humphreys, Amy L. Ostrom, Dawn Iacobucci, David Shulman, John Deighton, Mathew S. Isaac and Anne T. Coughlan and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Consumer Research.

In The Last Decade

Kent Grayson

34 papers receiving 3.8k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Cognitive and affective trust in service relationships

2003 1.0k citations D. S. Johnson, Kent Grayson Journal of Business Research profile →
Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings

2004 828 citations Kent Grayson, Radan Martinec Journal of Consumer Research profile →

Peers

Countries citing papers authored by Kent Grayson

Since Specialization

Citations

This map shows the geographic impact of Kent Grayson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Kent Grayson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Kent Grayson more than expected).

Fields of papers citing papers by Kent Grayson

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Kent Grayson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Kent Grayson. The network helps show where Kent Grayson may publish in the future.

Co-authorship network of co-authors of Kent Grayson

This figure shows the co-authorship network connecting the top 25 collaborators of Kent Grayson. A scholar is included among the top collaborators of Kent Grayson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Kent Grayson. Kent Grayson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

#	Work	Indexed citations
1	Et Tu, Brute? Unraveling the puzzle of deception and broken trust in close relations 2023 ·Socio-Economic Review ·David Shulman, Kent Grayson	1
2	The role of original process in creating product essence and authenticity 2022 ·Journal of Consumer Psychology ·(unknown), (unknown), Kent Grayson	8
3	Do more experienced critics review differently? 2020 ·European Journal of Marketing ·Matteo Corciolani, Kent Grayson, Ashlee Humphreys	16
4	Advancing the Production/Consumption Dialectic in Consumer Culture Theory 2010 ·ACR North American Advances ·Lisa Peñaloza, David Crockett, Kent Grayson	1
5	Persuasion Knowledge and Moral Judgment 2010 ·ACR North American Advances ·Kent Grayson, (unknown)	0
6	Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers 2008 ·Journal of Marketing Research ·Kent Grayson, D. S. Johnson, (unknown)	179
7	Cct Research: Methodological Mythologies and Future Challenges 2005 ·ACR European Advances ·Eric J. Arnould, Craig J. Thompson, Kent Grayson, Jean‐Sébastien Marcoux	1
8	Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings breakdown → 2004 ·Journal of Consumer Research ·Kent Grayson, Radan Martinec	828
9	Cognitive and affective trust in service relationships breakdown → 2003 ·Journal of Business Research ·D. S. Johnson, Kent Grayson	1012
10	Special Session Summary Telling the Difference: Consumer Evaluations of Authentic and Inauthentic Market Offerings 2002 ·ACR North American Advances ·Kent Grayson	1
11	Interrater Reliability 2001 ·Journal of Consumer Psychology ·Kent Grayson, Roland T. Rust	65
12	Indexicality and the Verification Function of Irreplaceable Possessions: A Semiotic Analysis 2000 ·Journal of Consumer Research ·Kent Grayson, David Shulman	208
13	Special Session Summary When Consumers Collide: Consumer-Consumer Relationships in Commercial Environments 1999 ·ACR North American Advances ·Kent Grayson	4
14	Special Session Summary Symbols of Our Time: Current Research on Products As Symbols 1999 ·ACR European Advances ·Kent Grayson	1
15	The Dark Side of Long-Term Relationships in Marketing Services 1999 ·Journal of Marketing Research ·Kent Grayson, Tim Ambler	432
16	Commercial Activity at Home: Managing the Private Servicescape 1998 ·Kent Grayson	4
17	Customer responses to emotional labour in discrete and relational service exchange 1998 ·International Journal of Service Industry Management ·Kent Grayson	47
18	Special Session Summary Narrative Theory and Consumer Research: Theoretical and Methodological Perspectives 1997 ·ACR North American Advances ·Kent Grayson	9
19	Interpersonal and Hedonic Aspects of Service Encounters 1995 ·ACR European Advances ·Kent Grayson, William J. Glynn	3
20	Customer Satisfaction Fables 1994 ·Dawn Iacobucci, Kent Grayson, Amy L. Ostrom	8

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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