Steven A. Taylor

23.6k total citations · 6 hit papers
63 papers, 17.3k citations indexed

About

Steven A. Taylor is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Steven A. Taylor has authored 63 papers receiving a total of 17.3k indexed citations (citations by other indexed papers that have themselves been cited), including 37 papers in Organizational Behavior and Human Resource Management, 36 papers in Marketing and 19 papers in Sociology and Political Science. Recurrent topics in Steven A. Taylor's work include Customer Service Quality and Loyalty (35 papers), Consumer Behavior in Brand Consumption and Identification (20 papers) and Consumer Retail Behavior Studies (16 papers). Steven A. Taylor is often cited by papers focused on Customer Service Quality and Loyalty (35 papers), Consumer Behavior in Brand Consumption and Identification (20 papers) and Consumer Retail Behavior Studies (16 papers). Steven A. Taylor collaborates with scholars based in United States, Canada and Mexico. Steven A. Taylor's co-authors include J. Joseph Cronin, Thomas L. Baker, Woojung Chang, Stephen A. Goodwin, Kevin Celuch, Gary L. Hunter, Chiharu Ishida, Kelly C. Strong, John H. Bantham and Jeri Mullins Beggs and has published in prestigious journals such as Journal of Biological Chemistry, Journal of Clinical Investigation and Journal of Marketing.

In The Last Decade

Steven A. Taylor

62 papers receiving 14.6k citations

Hit Papers

Measuring Service Quality: A Reexamination and Extension 1992 2026 2003 2014 1992 1992 1994 1994 1994 2.0k 4.0k 6.0k

Peers

Steven A. Taylor
Comparison fields: 5 of 168
  • Organizational Behavior and Human Resource Management 13.0k
  • Marketing 8.8k
  • Sociology and Political Science 5.0k
  • Information Systems and Management 4.0k
  • Strategy and Management 2.0k
Replace Eugene W. Anderson with:
Eugene W. Anderson United States
J. Joseph Cronin United States
Stephen Brown United Kingdom
Ruth N. Bolton United States
Michael K. Brady United States
Amy L. Ostrom United States
Jagdip Singh United States
Michael D. Johnson United States
Ko de Ruyter Netherlands
Roland T. Rust United States
Eugene W. Anderson United States View profile →
Citations per field, relative to Steven A. Taylor
Steven A. Taylor · 1×
Citations per year, relative to Steven A. Taylor
Steven A. Taylor · 1×

Countries citing papers authored by Steven A. Taylor

Since Specialization
Citations

This map shows the geographic impact of Steven A. Taylor's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Steven A. Taylor with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Steven A. Taylor more than expected).

Fields of papers citing papers by Steven A. Taylor

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Steven A. Taylor. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Steven A. Taylor. The network helps show where Steven A. Taylor may publish in the future.

Co-authorship network of co-authors of Steven A. Taylor

This figure shows the co-authorship network connecting the top 25 collaborators of Steven A. Taylor. A scholar is included among the top collaborators of Steven A. Taylor based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Steven A. Taylor. Steven A. Taylor is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
# Work Indexed citations
1 15
2
Transformative Service Practice in Higher Education: A Cautionary Note
2
3
Attitude and Gender as Predictors of Insurance Loyalty
2
4
Value, Satisfaction, and Loyalty: An Evolving Conceptualization
1
5 77
6
The Relationship between Eudaimonic Well-Being and Social Well-Being with Millennials
5
7
Retailer Brand Experience, Brand Experience Congruence, and Consumer Satisfaction
37
8
Satisfaction, Regret, and Status Quo Effects on the Formation of Consumer Loyalty
5
9
Reconciling Satisfaction, Emotions, Attitudes, and Ambivalence within Consumer Models of Judgment and Decision Making: A Cautionary Tale
15
10
Distinguishing the Factors Influencing College Students' Choice of Major.
140
11 65
12
TESTING AN EXPANDED ATTITUDE MODEL OF GOAL-DIRECTED BEHAVIOUR IN A LOYALTY CONTEXT
28
13
An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) eCRM Industry
81
14
Technology Readiness in the E-Insurance Industry: An Exploratory Investigation and Development of an Agent Technology E-Consumption Model
52
15
Assessing the Use of Regression Analysis in Examining Service Recovery in the Insurance Industry: Relating Service Quality, Customer Satisfaction, and Customer Trust
41
16
Involvement with Services: An Empirical Replication and Extension of Zaichkowsky's Personal Involvement Inventory
22
17 181
18 3
19
Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality breakdown →
2110
20
Measuring Service Quality: A Reexamination and Extension breakdown →
6502

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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