J. Joseph Cronin

33.9k citations
57 papers · 25.1k indexed · 9 hit papers · h-index 32
Topics
Customer Service Quality and Loyalty (37 papers)Consumer Behavior in Brand Consumption and Identification (25 papers)Consumer Retail Behavior Studies (19 papers)

In The Last Decade

J. Joseph Cronin

57 papers receiving 21.5k citations

Hit Papers

Measuring Service Quality: A Reexamination and Extension1992202620032014199220001992200119942.0k4.0k6.0k

Peers

J. Joseph Cronin
Comparison fields: 5 of 152
  • Organizational Behavior and Human Resource Management 18.6k
  • Marketing 13.9k
  • Sociology and Political Science 8.1k
  • Information Systems and Management 5.6k
  • Strategy and Management 3.1k
Replace Mary Jo Bitner with:
Mary Jo Bitner United States
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J. Joseph Cronin relative to Mary Jo Bitner United States Mary Jo Bitner's profile →
Citations per field
00.5×1.5×
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Citations per year

Countries citing papers authored by J. Joseph Cronin

Since Specialization
Citations

This map shows the geographic impact of J. Joseph Cronin's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by J. Joseph Cronin with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites J. Joseph Cronin more than expected).

Fields of papers citing papers by J. Joseph Cronin

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by J. Joseph Cronin. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by J. Joseph Cronin. The network helps show where J. Joseph Cronin may publish in the future.

Co-authorship network of co-authors of J. Joseph Cronin

This figure shows the co-authorship network connecting the top 25 collaborators of J. Joseph Cronin. A scholar is included among the top collaborators of J. Joseph Cronin based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with J. Joseph Cronin. J. Joseph Cronin is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
#WorkIndexed citations
1 3
2 1
3 28
4 129
5 24
6
Green marketing strategies: an examination of stakeholders and the opportunities they presentbreakdown →
524
7 48
8 1
9 490
10 32
11 32
12
Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Qualitybreakdown →
2110
13 25
14 29
15 115
16
SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations
22
17 22
18 18
19
Measuring Service Quality: A Reexamination and Extensionbreakdown →
6502
20 43

About J. Joseph Cronin

J. Joseph Cronin is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Tourism, Leisure and Hospitality Management, having authored 57 papers that have together received 25.1k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (37 papers), Consumer Behavior in Brand Consumption and Identification (25 papers) and Consumer Retail Behavior Studies (19 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (18.6k citations), Marketing (13.9k citations) and Information Systems and Management (5.6k citations). J. Joseph Cronin has collaborated with scholars based in United States, Latvia and Germany. Frequent co-authors include Steven A. Taylor, Michael K. Brady, G. Tomas M. Hult, Richard R. Brand, Mark R. Gleim, Jeffery S. Smith, Demetra Andrews, Donald J. Shemwell, Jeffery S. Smith and Edward Ramirez. Their work appears in journals such as Journal of Marketing, Strategic Management Journal and Journal of Business Research.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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