Fred Selnes

4.6k total citations · 3 hit papers
24 papers, 3.3k citations indexed

About

Fred Selnes is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management and Management Information Systems. According to data from OpenAlex, Fred Selnes has authored 24 papers receiving a total of 3.3k indexed citations (citations by other indexed papers that have themselves been cited), including 13 papers in Organizational Behavior and Human Resource Management, 10 papers in Strategy and Management and 8 papers in Management Information Systems. Recurrent topics in Fred Selnes's work include Customer Service Quality and Loyalty (13 papers), Business Strategy and Innovation (3 papers) and Innovation and Knowledge Management (3 papers). Fred Selnes is often cited by papers focused on Customer Service Quality and Loyalty (13 papers), Business Strategy and Innovation (3 papers) and Innovation and Knowledge Management (3 papers). Fred Selnes collaborates with scholars based in Norway, United States and Denmark. Fred Selnes's co-authors include James Sallis, Michael D. Johnson, Håvard Hansen, Bernard J. Jaworski, Ajay K. Kohli, Harald Biong, Kåre Sandvik, Sigurd Villads Troye, Sören Kock and Jørn Flohr Nielsen and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Information & Management.

In The Last Decade

Fred Selnes

23 papers receiving 2.8k citations

Hit Papers

Antecedents and consequences of trust and satisfaction in... 1993 2026 2004 2015 1998 1993 2003 250 500 750

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Fred Selnes Norway 16 2.0k 1.5k 1.2k 1.0k 563 24 3.3k
Michael D. Hartline United States 15 3.2k 1.6× 1.7k 1.1× 847 0.7× 1.4k 1.4× 623 1.1× 24 4.2k
Alan C. B. Tse Hong Kong 29 1.6k 0.8× 1.3k 0.8× 1.1k 1.0× 1.1k 1.1× 577 1.0× 52 3.3k
Leo Y.M. Sin Hong Kong 24 1.5k 0.7× 1.2k 0.8× 996 0.9× 867 0.9× 427 0.8× 34 2.8k
John F. Gaski United States 17 1.7k 0.8× 1.2k 0.8× 1.5k 1.3× 774 0.8× 405 0.7× 51 3.4k
Simon Knox United Kingdom 26 1.6k 0.8× 1.9k 1.2× 1.2k 1.0× 939 0.9× 374 0.7× 60 3.2k
Murali Chandrashekaran United States 17 2.6k 1.3× 2.0k 1.3× 628 0.5× 1.4k 1.4× 741 1.3× 24 3.7k
B. Ramaseshan Australia 28 1.8k 0.9× 1.9k 1.2× 726 0.6× 1.5k 1.5× 654 1.2× 72 3.5k
Robert A. Ping United States 14 1.4k 0.7× 987 0.6× 737 0.6× 791 0.8× 461 0.8× 17 2.6k
Ernest R. Cadotte United States 12 2.1k 1.0× 1.5k 1.0× 638 0.5× 913 0.9× 476 0.8× 26 3.2k
Eugene Sivadas United States 17 1.2k 0.6× 1.0k 0.7× 798 0.7× 873 0.9× 522 0.9× 31 2.7k

Countries citing papers authored by Fred Selnes

Since Specialization
Citations

This map shows the geographic impact of Fred Selnes's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Fred Selnes with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Fred Selnes more than expected).

Fields of papers citing papers by Fred Selnes

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Fred Selnes. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Fred Selnes. The network helps show where Fred Selnes may publish in the future.

Co-authorship network of co-authors of Fred Selnes

This figure shows the co-authorship network connecting the top 25 collaborators of Fred Selnes. A scholar is included among the top collaborators of Fred Selnes based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Fred Selnes. Fred Selnes is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Selnes, Fred & Michael D. Johnson. (2025). Customer Portfolio Management. The MIT Press eBooks.
2.
Selnes, Fred. (2011). A Comment on "Balancing Risk and Return in a Customer Portfolio".. Dialnet (Universidad de la Rioja). 75(3). 18–20. 3 indexed citations
3.
Johnson, Michael D. & Fred Selnes. (2005). Diversifying your customer portfolio. MIT Sloan management review. 46(3). 11–14. 25 indexed citations
4.
Selnes, Fred & James Sallis. (2005). Promoting Relationship Learning. 1 indexed citations
5.
Johnson, Michael D. & Fred Selnes. (2004). Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships. Journal of Marketing. 68(2). 1–17. 375 indexed citations
6.
Selnes, Fred & James Sallis. (2003). Promoting Relationship Learning. Journal of Marketing. 67(3). 80–95. 609 indexed citations breakdown →
7.
Nielsen, Jørn Flohr, et al.. (2003). Market orientation in Nordic banks: does nationality matter?. European Journal of Marketing. 37(11/12). 1818–1841. 17 indexed citations
8.
Hansen, Håvard, Kåre Sandvik, & Fred Selnes. (2002). When Customers Develop Commitment to the Service Employee: Exploring the Direct and Indirect Effects on the Propensity to Stay. ACR North American Advances. 29(1). 494–495. 2 indexed citations
9.
Selnes, Fred & Håvard Hansen. (2001). The Potential Hazard of Self-Service in Developing Customer Loyalty. Journal of Service Research. 4(2). 79–90. 123 indexed citations
10.
Selnes, Fred, et al.. (2000). Effects of Supplier Reliability and Benevolence in Business Marketing. Journal of Business Research. 49(3). 259–271. 95 indexed citations
11.
Selnes, Fred & James Sallis. (1999). Relationship learning with key customers. Marketing Science Institute eBooks. 1 indexed citations
12.
Selnes, Fred, et al.. (1999). The Effect of Product Expertise on Decision Making and Search For Written and Sensory Information. ACR North American Advances. 13 indexed citations
13.
Selnes, Fred. (1998). Antecedents and consequences of trust and satisfaction in buyer‐seller relationships. European Journal of Marketing. 32(3/4). 305–322. 779 indexed citations breakdown →
14.
Selnes, Fred, Bernard J. Jaworski, & Ajay K. Kohli. (1997). Market orientation in U.S. and Scandinavian companies : a cross culture study. Marketing Science Institute eBooks. 15 indexed citations
15.
Biong, Harald & Fred Selnes. (1997). The Strategic Role of the Salesperson in Established Buyer-Seller Relationships. Journal of Business-to-Business Marketing. 3(3). 39–78. 49 indexed citations
16.
Biong, Harald & Fred Selnes. (1996). The strategic role of the salesperson in established buyer-seller relationships : working paper. Marketing Science Institute eBooks. 7 indexed citations
17.
Selnes, Fred, Bernard J. Jaworski, & Ajay K. Kohli. (1996). Market orientation in United States and Scandinavian companies. A cross-cultural study. Scandinavian Journal of Management. 12(2). 139–157. 171 indexed citations
18.
Selnes, Fred. (1992). Analysing Marketing Profitability: Sales Are a DangerousCost‐driver. European Journal of Marketing. 26(2). 15–26. 13 indexed citations
19.
Selnes, Fred & Sigurd Villads Troye. (1989). Buying expertise, information search, and problem solving. Journal of Economic Psychology. 10(3). 411–428. 58 indexed citations
20.
Selnes, Fred, et al.. (1986). Subjective and Objective Measures of Product Knowledge Contrasted. ACR North American Advances. 99 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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