Carol Kelleher
Impact in
- Marketing top 1%
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Sharing Economy and Platforms
-
- Customer Service Quality and Loyalty
Papers in
- Marketing 14
- Service and Product Innovation 11
- Consumer Retail Behavior Studies 3
- Sharing Economy and Platforms 2
- Consumer Behavior in Brand Consumption and Identification 2
-
- Customer Service Quality and Loyalty 10
- Management and Organizational Studies 2
- Co-authors
- Anu Helkkula (4 shared papers)Minna Pihlström (2 shared papers)Joe Peppard (2 shared papers)Johanna Gummerus (3 shared papers)Deirdre O’Loughlin (3 shared papers)Lisa Peñaloza (4 shared papers)Emma K. Macdonald (1 shared paper)Hugh Wilson (1 shared paper)
- Journals
- Journal of Service Research (4 papers)Journal of Business Research (2 papers)Marketing Theory (2 papers)Journal of Service Theory and Practice (1 paper)Service Business (1 paper)
- Partner nations
- IrelandUnited KingdomUnited States
In The Last Decade
Carol Kelleher
24 papers receiving 926 citations
Carol Kelleher's Hit Papers
Peers
Comparison fields: 5 of 79
- Marketing 782
- Organizational Behavior and Human Resource Management 560
- Business and International Management 32
- Information Systems and Management 73
- Sociology and Political Science 343
Countries citing papers authored by Carol Kelleher
This map shows the geographic impact of Carol Kelleher's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Carol Kelleher with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Carol Kelleher more than expected).
Fields of papers citing papers by Carol Kelleher
This network shows the impact of papers produced by Carol Kelleher. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Carol Kelleher. The network helps show where Carol Kelleher may publish in the future.
Co-authors
The 25 scholars most cited alongside Carol Kelleher, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 24 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Characterizing Value as an Experience Hit paper breakdown → | 2012 | 445 |
| 2 | 2010 | 129 | |
| 3 | 2014 | 65 | |
| 4 | 2012 | 62 | |
| 5 | 2017 | 56 | |
| 6 | 2019 | 49 | |
| 7 | 2019 | 37 | |
| 8 | 2016 | 34 | |
| 9 | 2012 | 13 | |
| 10 | Consumer Experience of Value Creation - a Phenomenological Perspective | 2011 | 10 |
| 11 | 2024 | 10 | |
| 12 | 2023 | 10 | |
| 13 | Virtually Speaking-Customer to Customer Communication in Blogs | 2010 | 9 |
| 14 | 2023 | 9 | |
| 15 | 2017 | 8 | |
| 16 | 2005 | 8 | |
| 17 | 2023 | 7 | |
| 18 | 2025 | 6 | |
| 19 | 2021 | 6 | |
| 20 | 2023 | 2 |
About Carol Kelleher
Carol Kelleher is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, General Health Professions and Political Science and International Relations, having authored 24 papers that have together received 979 indexed citations. Recurring topics across this work include Service and Product Innovation (11 papers), Customer Service Quality and Loyalty (10 papers), Consumer Retail Behavior Studies (3 papers), Management and Organizational Studies (2 papers), Sharing Economy and Platforms (2 papers), Consumer Behavior in Brand Consumption and Identification (2 papers), Intergenerational Family Dynamics and Caregiving (2 papers) and Healthcare innovation and challenges (2 papers). The work is most often cited by research in Marketing (782 citations), Organizational Behavior and Human Resource Management (560 citations), Business and International Management (32 citations), Information Systems and Management (73 citations) and Sociology and Political Science (343 citations). Carol Kelleher has collaborated with scholars based in Ireland, United Kingdom and United States. Frequent co-authors include Anu Helkkula, Minna Pihlström, Joe Peppard, Johanna Gummerus, Deirdre O’Loughlin, Lisa Peñaloza, Emma K. Macdonald, Hugh Wilson, Yuri Seo and Paul P. Maglio. Their work appears in journals such as Journal of Service Research, Journal of Business Research, Marketing Theory, Journal of Service Theory and Practice and Service Business.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.