Lewis P. Carbone
- Marketing top 1%
- Organizational Behavior and Human Resource Management top 1%
- Sociology and Political Science top 5%
- Information Systems and Management top 5%
- Strategy and Management top 10%
- Co-authors
- Leonard L. BerryEileen A. WallKathryn A. LaTourGerald ZaltmanAlexander LeeYoshinori Fujikawa
- Topics
- Customer Service Quality and Loyalty (3 papers)Psychology of Social Influence (2 papers)Diverse Aspects of Tourism Research (1 paper)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementTourism, Leisure and Hospitality Management
- Partner nations
- United StatesPolandCanada
In The Last Decade
Lewis P. Carbone
6 papers receiving 1.0k citations
Hit Papers
Peers
Comparison fields: 5 of 72
- Marketing 806
- Organizational Behavior and Human Resource Management 738
- Sociology and Political Science 443
- Information Systems and Management 106
- Strategy and Management 94
Countries citing papers authored by Lewis P. Carbone
This map shows the geographic impact of Lewis P. Carbone's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Lewis P. Carbone with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Lewis P. Carbone more than expected).
Fields of papers citing papers by Lewis P. Carbone
This network shows the impact of papers produced by Lewis P. Carbone. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Lewis P. Carbone. The network helps show where Lewis P. Carbone may publish in the future.
Co-authorship network of co-authors of Lewis P. Carbone
This figure shows the co-authorship network connecting the top 25 collaborators of Lewis P. Carbone. A scholar is included among the top collaborators of Lewis P. Carbone based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Lewis P. Carbone. Lewis P. Carbone is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | Service Clues and Customer Assessment of the Service Experience | 12 |
| 2 | 0 | |
| 3 | 18 | |
| 4 | 15 | |
| 5 | 331 | |
| 6 | Clued In: How to Keep Customers Coming Back Again and Again | 45 |
| 7 | Managing the Total Customer Experiencebreakdown → | 715 |
About Lewis P. Carbone
Lewis P. Carbone is a scholar working on Organizational Behavior and Human Resource Management, Transportation and Marketing, having authored 7 papers that have together received 1.1k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (3 papers), Psychology of Social Influence (2 papers) and Diverse Aspects of Tourism Research (1 paper). The work is most often cited by research in Marketing (806 citations), Organizational Behavior and Human Resource Management (738 citations) and Tourism, Leisure and Hospitality Management (28 citations). Lewis P. Carbone has collaborated with scholars based in United States, Poland and Canada. Frequent co-authors include Leonard L. Berry, Eileen A. Wall, Kathryn A. LaTour, Gerald Zaltman, Alexander Lee and Yoshinori Fujikawa. Their work appears in journals such as Academy of Management Perspectives, Harvard business review and Cornell Hospitality Quarterly.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.