Joby John

1.1k total citations
30 papers, 698 citations indexed

About

Joby John is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Joby John has authored 30 papers receiving a total of 698 indexed citations (citations by other indexed papers that have themselves been cited), including 14 papers in Organizational Behavior and Human Resource Management, 10 papers in Sociology and Political Science and 10 papers in Marketing. Recurrent topics in Joby John's work include Customer Service Quality and Loyalty (14 papers), Digital Marketing and Social Media (6 papers) and Consumer Behavior in Brand Consumption and Identification (6 papers). Joby John is often cited by papers focused on Customer Service Quality and Loyalty (14 papers), Digital Marketing and Social Media (6 papers) and Consumer Behavior in Brand Consumption and Identification (6 papers). Joby John collaborates with scholars based in United States, South Korea and Australia. Joby John's co-authors include Raymond P. Fisk, Stephen J. Grove, Hong‐Youl Ha, Swinder Janda, Siva Muthaly, Ramendra Thakur, Patriya Tansuhaj, Adam J. Mills, James W. Gentry and George Miaoulis and has published in prestigious journals such as European Journal of Marketing, Journal of Services Marketing and Journal of Consumer Marketing.

In The Last Decade

Joby John

27 papers receiving 607 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Joby John United States 14 409 361 290 119 80 30 698
Lukas P. Forbes United States 9 499 1.2× 413 1.1× 384 1.3× 175 1.5× 90 1.1× 13 800
Frank J. Franzak United States 13 237 0.6× 185 0.5× 205 0.7× 97 0.8× 90 1.1× 24 492
Linda C. Ueltschy United States 9 431 1.1× 464 1.3× 295 1.0× 126 1.1× 99 1.2× 17 785
Tamer H. Elsharnouby Qatar 12 357 0.9× 296 0.8× 348 1.2× 80 0.7× 135 1.7× 32 690
Shawn T. Thelen United States 15 386 0.9× 297 0.8× 210 0.7× 79 0.7× 80 1.0× 33 687
Sue Vaux Halliday United Kingdom 14 584 1.4× 396 1.1× 531 1.8× 217 1.8× 146 1.8× 32 954
Jessica L. Ogilvie United States 13 459 1.1× 524 1.5× 274 0.9× 160 1.3× 185 2.3× 22 894
Yi-Ching Hsieh Taiwan 12 569 1.4× 458 1.3× 498 1.7× 232 1.9× 106 1.3× 17 960
Norjaya Mohd Yasin Malaysia 15 607 1.5× 331 0.9× 459 1.6× 217 1.8× 160 2.0× 22 942
Achilleas Boukis United Kingdom 18 417 1.0× 399 1.1× 347 1.2× 75 0.6× 196 2.5× 38 845

Countries citing papers authored by Joby John

Since Specialization
Citations

This map shows the geographic impact of Joby John's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Joby John with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Joby John more than expected).

Fields of papers citing papers by Joby John

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Joby John. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Joby John. The network helps show where Joby John may publish in the future.

Co-authorship network of co-authors of Joby John

This figure shows the co-authorship network connecting the top 25 collaborators of Joby John. A scholar is included among the top collaborators of Joby John based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Joby John. Joby John is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
John, Joby, et al.. (2025). EXPLORING PERCEPTIONS OF AI IN THE MARKETING CLASSROOM: A STIMULI-ORGANISM-RESPONSE FRAMEWORK. Marketing Education Review. 35(4). 280–288. 3 indexed citations
2.
Thakur, Ramendra & Joby John. (2024). Toward Better Customer Engagement: The Mediating Role of Cognitive and Behavioral Trust in Search and Social Media Platforms. International Journal of Electronic Commerce. 28(4). 510–540. 2 indexed citations
3.
John, Joby & Ramendra Thakur. (2023). Reconceptualizing the organizational environment: a fluid dynamics perspective for turbulence. International journal of organizational analysis. 32(5). 928–945. 1 indexed citations
4.
John, Joby. (2022). ST. EPHREM'S VISION OF THE MEDICINE OF LIFE. Zenodo (CERN European Organization for Nuclear Research).
5.
Mills, Adam J. & Joby John. (2022). Revisiting brand origin: expanding the strategic portfolio of brand-level attributes. Journal of Strategic Marketing. 31(6). 1220–1237. 3 indexed citations
6.
Mills, Adam J. & Joby John. (2021). Brand stories: bringing narrative theory to brand management. Journal of Strategic Marketing. 33(1). 35–53. 27 indexed citations
7.
Ha, Hong‐Youl, et al.. (2016). Temporal effects of information from social networks on online behavior. Internet Research. 26(1). 213–235. 52 indexed citations
8.
Thakur, Ramendra, John H. Summey, & Joby John. (2013). A perceptual approach to understanding user-generated media behavior. Journal of Consumer Marketing. 30(1). 4–16. 13 indexed citations
9.
Ha, Hong‐Youl, et al.. (2013). The critical role of marketer's information provision in temporal changes of expectations and attitudes. Journal of Consumer Marketing. 30(4). 355–365. 10 indexed citations
10.
Ha, Hong‐Youl, Joby John, Swinder Janda, & Siva Muthaly. (2011). The effects of advertising spending on brand loyalty in services. European Journal of Marketing. 45(4). 673–691. 97 indexed citations
11.
John, Joby, Stephen J. Grove, & Raymond P. Fisk. (2006). Improvisation in service performances: lessons from jazz. Managing Service Quality. 16(3). 247–268. 41 indexed citations
12.
Fisk, Raymond P., Stephen J. Grove, & Joby John. (2000). Services marketing self-portraits : introspections, reflections, and glimpses from the experts. 55 indexed citations
13.
John, Joby. (1996). A dramaturgical view of the health care service encounter. European Journal of Marketing. 30(9). 60–74. 39 indexed citations
14.
John, Joby. (1993). Why Are Older Patients and Less Educated Patients Less Satisfied with Health Care Quality?. Health Marketing Quarterly. 10(1-2). 209–218. 3 indexed citations
15.
16.
John, Joby & George Miaoulis. (1992). A model for understanding benefit segmentation in preventive health care. Health Care Management Review. 17(2). 21–32. 8 indexed citations
17.
Tansuhaj, Patriya, et al.. (1991). A Cross‐national Examination of Innovation Resistance. International Marketing Review. 8(3). 51 indexed citations
18.
Gentry, James W., et al.. (1988). Do Geographic Subcultures Vary Culturally. ACR North American Advances. 15 indexed citations
19.
John, Joby, et al.. (1988). Lumpkin's Abbreviated Version of Rotter's Locus of Control Scale: How Reliable is it?. Psychological Reports. 62(3). 835–839. 7 indexed citations
20.
John, Joby. (1987). Consumer/patient perception of the quality of health care service delivery. SHAREOK (University of Oklahoma; Oklahoma State University; Central Oklahoma University). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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Breakdown of academic impact, for papers by Lukas P. Forbes Breakdown of academic impact, for papers by Frank J. Franzak Breakdown of academic impact, for papers by Linda C. Ueltschy Breakdown of academic impact, for papers by Tamer H. Elsharnouby Breakdown of academic impact, for papers by Shawn T. Thelen Breakdown of academic impact, for papers by Sue Vaux Halliday Breakdown of academic impact, for papers by Jessica L. Ogilvie Breakdown of academic impact, for papers by Yi-Ching Hsieh Breakdown of academic impact, for papers by Norjaya Mohd Yasin Breakdown of academic impact, for papers by Achilleas Boukis
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