Joby John
Impact in
- Marketing top 2%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 14
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- Digital Marketing and Social Media 6
- Co-authors
- Raymond P. Fisk (6 shared papers)Stephen J. Grove (6 shared papers)Hong‐Youl Ha (4 shared papers)Swinder Janda (1 shared paper)Siva Muthaly (1 shared paper)Ramendra Thakur (5 shared papers)Adam J. Mills (2 shared papers)James W. Gentry (3 shared papers)
- Journals
- European Journal of Marketing (3 papers)Health Care Management Review (2 papers)Journal of Consumer Marketing (2 papers)Journal of Strategic Marketing (2 papers)Internet Research (2 papers)
- Partner nations
- United StatesSouth KoreaAustralia
In The Last Decade
Joby John
27 papers receiving 621 citations
Peers
Comparison fields: 5 of 73
- Marketing 414
- Organizational Behavior and Human Resource Management 359
- Information Systems and Management 121
- Tourism, Leisure and Hospitality Management 17
- Management of Technology and Innovation 55
Countries citing papers authored by Joby John
This map shows the geographic impact of Joby John's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Joby John with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Joby John more than expected).
Fields of papers citing papers by Joby John
This network shows the impact of papers produced by Joby John. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Joby John. The network helps show where Joby John may publish in the future.
Co-authors
The 11 scholars most cited alongside Joby John, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 30 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2011 | 97 | |
| 2 | Interactive Services Marketing | 2000 | 89 |
| 3 | 2003 | 77 | |
| 4 | Services marketing self-portraits : introspections, reflections, and glimpses from the experts | 2000 | 55 |
| 5 | 2016 | 53 | |
| 6 | 1991 | 52 | |
| 7 | 2009 | 51 | |
| 8 | 2006 | 41 | |
| 9 | 1996 | 39 | |
| 10 | 2021 | 31 | |
| 11 | 2021 | 28 | |
| 12 | 1989 | 16 | |
| 13 | Do Geographic Subcultures Vary Culturally | 1988 | 15 |
| 14 | 2013 | 14 | |
| 15 | 2013 | 10 | |
| 16 | 1992 | 8 | |
| 17 | 1988 | 7 | |
| 18 | Services Marketing: An Interactive Approach | 2013 | 6 |
| 19 | 2025 | 4 | |
| 20 | 2024 | 3 |
About Joby John
Joby John is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science, Marketing, General Health Professions and Information Systems and Management, having authored 30 papers that have together received 709 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (14 papers), Consumer Behavior in Brand Consumption and Identification (6 papers), Digital Marketing and Social Media (6 papers), Patient Satisfaction in Healthcare (4 papers), Consumer Retail Behavior Studies (4 papers), Technology Adoption and User Behaviour (4 papers), Cultural Differences and Values (3 papers) and Service and Product Innovation (3 papers). The work is most often cited by research in Marketing (414 citations), Organizational Behavior and Human Resource Management (359 citations), Information Systems and Management (121 citations), Tourism, Leisure and Hospitality Management (17 citations) and Management of Technology and Innovation (55 citations). Joby John has collaborated with scholars based in United States, South Korea and Australia. Frequent co-authors include Raymond P. Fisk, Stephen J. Grove, Hong‐Youl Ha, Swinder Janda, Siva Muthaly, Ramendra Thakur, Adam J. Mills, James W. Gentry, Patriya Tansuhaj and John H. Summey. Their work appears in journals such as European Journal of Marketing, Health Care Management Review, Journal of Consumer Marketing, Journal of Strategic Marketing and Internet Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.