Service Business 12.2k citations
560 papers ·
indexed · active since 1950
Topics Customer Service Quality and Loyalty Digital Marketing and Social Media Technology Adoption and User Behaviour Overview Impact Peers Geography Research Space Peers Service Business
Comparison fields: 5 of 170 Marketing 4.6k Sociology and Political Science 4.4k Organizational Behavior and Human Resource Management 4.3k Strategy and Management 2.4k Information Systems and Management 2.1k Management of Technology and Innovation 1.1k Economics and Econometrics 1.0k Management Information Systems 981 Artificial Intelligence 962 Social Psychology 821 Accounting 515 Communication 493 Management Science and Operations Research 478 General Health Professions 450 Information Systems 399 Demography 393 Business and International Management 351 Industrial and Manufacturing Engineering 288 General Economics, Econometrics and Finance 259 Human-Computer Interaction 203 Transportation 195 Political Science and International Relations 183 Education 181 Management, Monitoring, Policy and Law 174 Finance 164 Tourism, Leisure and Hospitality Management 164 Food Science 145 Clinical Psychology 138 Computer Science Applications 137 Applied Psychology 133 Public Health, Environmental and Occupational Health 121 Gender Studies 120 Building and Construction 108 Urban Studies 104 Experimental and Cognitive Psychology 97 Media Technology 95 Health Information Management 92 Safety Research 89 Cultural Studies 84 Automotive Engineering 81 Computer Networks and Communications 62 Electrical and Electronic Engineering 59 Cognitive Neuroscience 58 Computer Vision and Pattern Recognition 57 Radiological and Ultrasound Technology 56 Plant Science 53 Geography, Planning and Development 48 Biomedical Engineering 48 Development 44 Emergency Medical Services 43 Control and Systems Engineering 40 General Agricultural and Biological Sciences 40 Mechanical Engineering 40 Human Factors and Ergonomics 39 Public Administration 38 Global and Planetary Change 36 Literature and Literary Theory 36 Safety, Risk, Reliability and Quality 33 Developmental and Educational Psychology 32 Health 31 Health Informatics 31 Statistical and Nonlinear Physics 28 Sensory Systems 25 Industrial and Manufacturing Engineering 24 Radiology, Nuclear Medicine and Imaging 24 Environmental Engineering 24 Statistics, Probability and Uncertainty 23 Health, Toxicology and Mutagenesis 20 General Social Sciences 20 Modeling and Simulation 20 Museology 18 Renewable Energy, Sustainability and the Environment 18 Pharmacy 17 Signal Processing 16 Physiology 16 Anthropology 16 Medical Laboratory Technology 15 Ecology 14 Leadership and Management 14 Nutrition and Dietetics 13 Epidemiology 12 Pediatrics, Perinatology and Child Health 12 Civil and Structural Engineering 12 Aerospace Engineering 12 Cardiology and Cardiovascular Medicine 12 Occupational Therapy 11 Emergency Medicine 10 Law 10 Pollution 9 Philosophy 9 Psychiatry and Mental health 9 Ocean Engineering 9 General Decision Sciences 8 Surgery 8 Molecular Biology 8 Computational Theory and Mathematics 8 Pharmacology 7 Language and Linguistics 7 Speech and Hearing 7 Visual Arts and Performing Arts 7 Archeology 6 Pharmacology 6 Rehabilitation 6 Geriatrics and Gerontology 6 Statistics and Probability 6 Mechanics of Materials 5 Forestry 5 Analytical Chemistry 5 Materials Chemistry 5 Ecological Modeling 4 Life-span and Life-course Studies 4 Oncology 4 Agronomy and Crop Science 4 Ecology, Evolution, Behavior and Systematics 4 Obstetrics and Gynecology 4 Computational Mechanics 4 Computer Graphics and Computer-Aided Design 4 Ophthalmology 4 Discrete Mathematics and Combinatorics 3 Oceanography 3 Research and Theory 3 Genetics 3 Pulmonary and Respiratory Medicine 3 Physical Therapy, Sports Therapy and Rehabilitation 3 Neurology 3 Software 3 Complementary and alternative medicine 3 Library and Information Sciences 3 Electronic, Optical and Magnetic Materials 3 Anesthesiology and Pain Medicine 3 Astronomy and Astrophysics 2 Animal Science and Zoology 2 History 2 Infectious Diseases 2 Orthopedics and Sports Medicine 2 Conservation 2 Cellular and Molecular Neuroscience 2 Environmental Chemistry 2 Geology 2 Soil Science 2 Atmospheric Science 2 General Energy 2 Inorganic Chemistry 1 Biochemistry 1 Architecture 1 Hepatology 1 Family Practice 1 Critical Care and Intensive Care Medicine 1 Linguistics and Language 1 Polymers and Plastics 1 Applied Mathematics 1 Rheumatology 1 Insect Science 1 Hematology 1 Neurology 1 Pathology and Forensic Medicine 1 Geochemistry and Petrology 1 Space and Planetary Science 1 General Dentistry 1 Anatomy 1 Spectroscopy 1 Water Science and Technology 1 Endocrinology, Diabetes and Metabolism 1 Toxicology 1 Biotechnology 1 Catalysis 1 Aquatic Science 1 Energy Engineering and Power Technology 1 Mathematical Physics 1 Religious studies 1
Marketing 4.6k Sociology and Political Science 4.4k Organizational Behavior and Human Resource Management 4.3k Strategy and Management 2.4k Information Systems and Management 2.1k Journal of Global Marketing United States
Journal of Service Theory and Practice Australia
International Journal of Quality and Service Sciences Sweden
Journal of Business-to-Business Marketing United States
International Journal of Nonprofit and Voluntary Sector Marketing United States
Asia Pacific Management Review Taiwan
International Journal of e-Collaboration United States
EuroMed Journal of Business Greece
Qualitative Market Research An International Journal United Kingdom
Journal of Financial Services Marketing United States
Citations per field
0 0.5× 2× 4× 5.5×
Journal of Global Marketing · 1× This map shows the geographic impact of research published in Service Business. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by papers published in Service Business with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Service Business more than expected).
This network shows the impact of papers published in Service Business. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers published in Service Business.
About Service Business The 560 papers published in Service Business in the last decades have received a total of 12.2k indexed citations . Papers published in Service Business usually cover Marketing (241 papers), Organizational Behavior and Human Resource Management (262 papers) and Information Systems and Management (99 papers) specifically the topics of Customer Service Quality and Loyalty (220 papers), Digital Marketing and Social Media (140 papers) and Technology Adoption and User Behaviour (95 papers). The most active scholars publishing in Service Business are DonHee Lee , Gary Akehurst , Sang M. Lee , Silvana Trimi , Le Nguyen Hau , Yonghwi Noh , Phạm Ngọc Thúy , T. Ramayah , Francisco Más‐Verdú and David L. Olson .
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.
Explore journals with similar magnitude of impact Breakdown of academic impact, for papers in Journal of Global Marketing Breakdown of academic impact, for papers in Journal of Service Theory and Practice Breakdown of academic impact, for papers in International Journal of Quality and Service Sciences Breakdown of academic impact, for papers in Journal of Business-to-Business Marketing Breakdown of academic impact, for papers in International Journal of Nonprofit and Voluntary Sector Marketing Breakdown of academic impact, for papers in Asia Pacific Management Review Breakdown of academic impact, for papers in International Journal of e-Collaboration Breakdown of academic impact, for papers in EuroMed Journal of Business Breakdown of academic impact, for papers in Qualitative Market Research An International Journal Breakdown of academic impact, for papers in Journal of Financial Services Marketing