Service Business

544 papers and 10.3k indexed citations i.

About

The 544 papers published in Service Business in the last decades have received a total of 10.3k indexed citations. Papers published in Service Business usually cover Organizational Behavior and Human Resource Management (258 papers), Marketing (233 papers) and Sociology and Political Science (190 papers) specifically the topics of Customer Service Quality and Loyalty (217 papers), Digital Marketing and Social Media (134 papers) and Technology Adoption and User Behaviour (93 papers). The most active scholars publishing in Service Business are DonHee Lee, Gary Akehurst, Sang M. Lee, Silvana Trimi, Yonghwi Noh, Le Nguyen Hau, Phạm Ngọc Thúy, Francisco Más‐Verdú, T. Ramayah and David L. Olson.

In The Last Decade

Fields of papers published in Service Business

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers published in Service Business. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers published in Service Business.

Countries where authors publish in Service Business

Since Specialization
Citations

This map shows the geographic impact of research published in Service Business. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by papers published in Service Business with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Service Business more than expected).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar’s output or impact.

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2025