Yany Grégoire

4.8k total citations · 2 hit papers
52 papers, 3.6k citations indexed

About

Yany Grégoire is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Yany Grégoire has authored 52 papers receiving a total of 3.6k indexed citations (citations by other indexed papers that have themselves been cited), including 28 papers in Organizational Behavior and Human Resource Management, 23 papers in Marketing and 20 papers in Sociology and Political Science. Recurrent topics in Yany Grégoire's work include Customer Service Quality and Loyalty (27 papers), Consumer Retail Behavior Studies (11 papers) and Consumer Behavior in Brand Consumption and Identification (10 papers). Yany Grégoire is often cited by papers focused on Customer Service Quality and Loyalty (27 papers), Consumer Retail Behavior Studies (11 papers) and Consumer Behavior in Brand Consumption and Identification (10 papers). Yany Grégoire collaborates with scholars based in Canada, United States and France. Yany Grégoire's co-authors include Thomas M. Tripp, Renaud Legoux, Robert J. Fisher, Daniel Laufer, Anshu Suri, Mansur Khamitov, Jeff Joireman, Jean L. Johnson, Berna Devezer and Katja Gelbrich and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of Business Ethics.

In The Last Decade

Yany Grégoire

46 papers receiving 3.4k citations

Hit Papers

align trajectories sort by overperformance

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

2009 705 citations Yany Grégoire, Thomas M. Tripp et al. Journal of Marketing profile →
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights

2019 279 citations Mansur Khamitov, Yany Grégoire et al. Journal of the Academy of Marketing Science profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Yany Grégoire Canada	23	1.7k	1.7k	1.7k	639	569	52	3.6k
Kent Grayson United States	17	1.8k 1.1×	1.9k 1.1×	2.1k 1.2×	397 0.6×	608 1.1×	35	4.3k
Boonghee Yoo United States	22	2.3k 1.3×	1.8k 1.1×	3.2k 1.9×	548 0.9×	560 1.0×	37	4.9k
Jeffrey G. Blodgett United States	18	1.8k 1.1×	3.0k 1.7×	2.6k 1.5×	504 0.8×	756 1.3×	31	4.6k
Isabel Buil Spain	30	1.8k 1.0×	1.2k 0.7×	1.8k 1.1×	324 0.5×	526 0.9×	67	4.1k
Amanda J. Broderick United Kingdom	26	1.9k 1.1×	777 0.5×	1.6k 1.0×	291 0.5×	730 1.3×	41	3.3k
Margaret C. Campbell United States	22	2.4k 1.4×	1.0k 0.6×	3.7k 2.2×	574 0.9×	425 0.7×	33	5.1k
John Deighton United States	23	1.8k 1.0×	1.3k 0.7×	2.7k 1.6×	335 0.5×	566 1.0×	74	4.2k
Yelena Tsarenko Australia	28	1.1k 0.6×	919 0.5×	1.2k 0.7×	462 0.7×	455 0.8×	63	2.6k
Harish Sujan United States	23	1.1k 0.6×	2.6k 1.5×	1.5k 0.9×	794 1.2×	632 1.1×	35	4.4k
Christo Boshoff South Africa	31	1.3k 0.7×	2.9k 1.7×	1.7k 1.0×	308 0.5×	742 1.3×	119	4.2k

Countries citing papers authored by Yany Grégoire

Since Specialization

Citations

This map shows the geographic impact of Yany Grégoire's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Yany Grégoire with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Yany Grégoire more than expected).

Fields of papers citing papers by Yany Grégoire

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Yany Grégoire. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Yany Grégoire. The network helps show where Yany Grégoire may publish in the future.

Co-authorship network of co-authors of Yany Grégoire

This figure shows the co-authorship network connecting the top 25 collaborators of Yany Grégoire. A scholar is included among the top collaborators of Yany Grégoire based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Yany Grégoire. Yany Grégoire is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Keyser, Arne De, et al.. (2025). Understanding the B2B customer experience and journey: A convergence-based lens. Journal of Business Research. 198. 115481–115481.

Grégoire, Yany & Daniel Laufer. (2024). Advancing toward the development of a discipline of negative events in marketing: A managerial perspective. Business Horizons. 68(2). 129–137. 1 indexed citations

Gelbrich, Katja, et al.. (2020). Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers. Journal of Service Research. 24(2). 206–225. 31 indexed citations

Grégoire, Yany & Anna S. Mattila. (2020). Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence. Journal of Service Research. 24(3). 323–328. 74 indexed citations

Khamitov, Mansur, Yany Grégoire, & Anshu Suri. (2019). A Systematic Review of Brand Transgression, Service Failure Recovery and Product-Harm Crisis: Integration and Guiding Insights. SSRN Electronic Journal. 6 indexed citations

Khamitov, Mansur, Yany Grégoire, & Anshu Suri. (2019). Toward a Science of Negative Critical Incidents: Bridging Brand Transgression Research and Service Failure-Recovery. SSRN Electronic Journal. 2 indexed citations

Grégoire, Yany, et al.. (2018). How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses. Journal of the Academy of Marketing Science. 46(6). 1052–1071. 78 indexed citations

Voorhees, Clay M., Paul W. Fombelle, Yany Grégoire, et al.. (2017). Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens. Journal of Business Research. 79. 269–280. 306 indexed citations

Gelbrich, Katja, et al.. (2016). How a firm's best versus normal customers react to compensation after a service failure. Journal of Business Research. 69(10). 4331–4339. 43 indexed citations

10.

Grégoire, Yany, et al.. (2015). Comment implanter une stratégie omnicanal : illustration dans le secteur de l’alimentation au Québec. Gestion. Vol. 39(4). 79–89. 3 indexed citations

11.

Joireman, Jeff, Yany Grégoire, Berna Devezer, & Thomas M. Tripp. (2013). When Do Customers Offer Firms a 'Second Chance' Following a Double Deviation? The Impact of Inferred Firm Motives on Customer Revenge and Reconciliation. SSRN Electronic Journal.

12.

Joireman, Jeff, Yany Grégoire, Berna Devezer, & Thomas M. Tripp. (2013). When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation. Journal of Retailing. 89(3). 315–337. 214 indexed citations

13.

Grégoire, Yany, Thomas M. Tripp, & Renaud Legoux. (2011). When Your Best Customers Become Your Worst Enemies: Does Time Really Heal all Wounds?. 3(1). 26–35. 7 indexed citations

14.

Grégoire, Yany, Thomas M. Tripp, & Renaud Legoux. (2009). The Effects of Time on Customer Revenge and Avoidance: An Examination in Online Public Complaining Contexts. ACR North American Advances. 5 indexed citations

15.

Grégoire, Yany, Thomas M. Tripp, & Renaud Legoux. (2009). When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance. Journal of Marketing. 73(6). 18–32. 705 indexed citations breakdown →

16.

Grégoire, Yany & Robert J. Fisher. (2006). The effects of relationship quality on customer retaliation. Marketing Letters. 17(1). 31–46. 334 indexed citations

17.

Grégoire, Yany & Robert J. Fisher. (2005). Gender Differences in Decision Satisfaction within Established Dyads: Effects of Competitive and Cooperative Behaviors. SSRN Electronic Journal. 3 indexed citations

18.

Grégoire, Yany & Robert J. Fisher. (2005). The Effects of Prior Relationships on Consumer Retaliation. ACR North American Advances. 7 indexed citations

19.

Fisher, Robert J. & Yany Grégoire. (2005). Competition and Cooperation in Joint Purchase Decisions. ACR North American Advances. 2 indexed citations

20.

Grégoire, Yany. (2003). The Impact of Aging on Consumer Responses: What Do We Know?. ACR North American Advances. 22 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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