Yany Grégoire
- Sociology and Political Science top 0.5%
- Organizational Behavior and Human Resource Management top 0.5%
- Marketing top 0.5%
- Social Psychology top 2%
- Information Systems and Management top 0.5%
- Co-authors
- Thomas M. TrippRenaud LegouxRobert J. FisherDaniel LauferAnshu SuriMansur KhamitovJeff JoiremanJean L. Johnson
- Topics
- Customer Service Quality and Loyalty (27 papers)Consumer Retail Behavior Studies (11 papers)Consumer Behavior in Brand Consumption and Identification (10 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementInformation Systems and Management
- Partner nations
- CanadaUnited StatesFrance
In The Last Decade
Yany Grégoire
46 papers receiving 3.4k citations
Hit Papers
Peers
Comparison fields: 5 of 92
- Sociology and Political Science 1.7k
- Organizational Behavior and Human Resource Management 1.7k
- Marketing 1.7k
- Social Psychology 639
- Information Systems and Management 569
Countries citing papers authored by Yany Grégoire
This map shows the geographic impact of Yany Grégoire's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Yany Grégoire with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Yany Grégoire more than expected).
Fields of papers citing papers by Yany Grégoire
This network shows the impact of papers produced by Yany Grégoire. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Yany Grégoire. The network helps show where Yany Grégoire may publish in the future.
Co-authorship network of co-authors of Yany Grégoire
This figure shows the co-authorship network connecting the top 25 collaborators of Yany Grégoire. A scholar is included among the top collaborators of Yany Grégoire based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Yany Grégoire. Yany Grégoire is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 0 | |
| 2 | 1 | |
| 3 | 0 | |
| 4 | 11 | |
| 5 | 28 | |
| 6 | 31 | |
| 7 | 74 | |
| 8 | Toward a Science of Negative Critical Incidents: Bridging Brand Transgression Research and Service Failure-Recovery | 2 |
| 9 | A Systematic Review of Brand Transgression, Service Failure Recovery and Product-Harm Crisis: Integration and Guiding Insights | 6 |
| 10 | 306 | |
| 11 | 67 | |
| 12 | When Do Customers Offer Firms a 'Second Chance' Following a Double Deviation? The Impact of Inferred Firm Motives on Customer Revenge and Reconciliation | 0 |
| 13 | 7 | |
| 14 | The Effects of Time on Customer Revenge and Avoidance: An Examination in Online Public Complaining Contexts | 5 |
| 15 | When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidancebreakdown → | 705 |
| 16 | 27 | |
| 17 | Gender Differences in Decision Satisfaction within Established Dyads: Effects of Competitive and Cooperative Behaviors | 3 |
| 18 | The Effects of Prior Relationships on Consumer Retaliation | 7 |
| 19 | Competition and Cooperation in Joint Purchase Decisions | 2 |
| 20 | The Impact of Aging on Consumer Responses: What Do We Know? | 22 |
About Yany Grégoire
Yany Grégoire is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Information Systems and Management, having authored 52 papers that have together received 3.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (27 papers), Consumer Retail Behavior Studies (11 papers) and Consumer Behavior in Brand Consumption and Identification (10 papers). The work is most often cited by research in Marketing (1.7k citations), Organizational Behavior and Human Resource Management (1.7k citations) and Information Systems and Management (569 citations). Yany Grégoire has collaborated with scholars based in Canada, United States and France. Frequent co-authors include Thomas M. Tripp, Renaud Legoux, Robert J. Fisher, Daniel Laufer, Anshu Suri, Mansur Khamitov, Jeff Joireman, Jean L. Johnson, Berna Devezer and Katja Gelbrich. Their work appears in journals such as Journal of Marketing, Journal of Business Research and Journal of Business Ethics.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.