Dahlia El‐Manstrly

1.1k total citations
27 papers, 829 citations indexed

About

Dahlia El‐Manstrly is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Dahlia El‐Manstrly has authored 27 papers receiving a total of 829 indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Sociology and Political Science, 18 papers in Organizational Behavior and Human Resource Management and 15 papers in Marketing. Recurrent topics in Dahlia El‐Manstrly's work include Customer Service Quality and Loyalty (18 papers), Digital Marketing and Social Media (9 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Dahlia El‐Manstrly is often cited by papers focused on Customer Service Quality and Loyalty (18 papers), Digital Marketing and Social Media (9 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Dahlia El‐Manstrly collaborates with scholars based in United Kingdom, United States and Netherlands. Dahlia El‐Manstrly's co-authors include Faizan Ali, T. Ramayah, Stephanie Hui‐Wen Chuah, Ming‐Lang Tseng, Tina Harrison, Tarik Doğru, Nathaniel D. Line, Jay Kandampully, Teidorlang Lyngdoh and Nathan Line and has published in prestigious journals such as Journal of Cleaner Production, Journal of Business Research and Tourism Management.

In The Last Decade

Dahlia El‐Manstrly

23 papers receiving 789 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Dahlia El‐Manstrly United Kingdom 15 467 407 275 146 106 27 829
Rhonda W. Mack United States 11 397 0.9× 353 0.9× 212 0.8× 157 1.1× 58 0.5× 19 768
Ebru Tümer Kabadayı Türkiye 16 508 1.1× 349 0.9× 214 0.8× 154 1.1× 125 1.2× 58 857
María José Miquel Romero Spain 17 428 0.9× 360 0.9× 277 1.0× 110 0.8× 174 1.6× 45 864
Subhash Jha United States 19 610 1.3× 462 1.1× 342 1.2× 115 0.8× 115 1.1× 36 1.0k
Khalid Hussain Pakistan 18 521 1.1× 503 1.2× 280 1.0× 147 1.0× 93 0.9× 45 904
Tun‐Min Jai United States 16 701 1.5× 595 1.5× 182 0.7× 159 1.1× 94 0.9× 39 1.1k
Aristeidis Theotokis United Kingdom 15 541 1.2× 304 0.7× 271 1.0× 177 1.2× 187 1.8× 25 885
Yupal Shukla India 15 470 1.0× 352 0.9× 173 0.6× 155 1.1× 56 0.5× 35 715
Milena Micevski United Kingdom 18 410 0.9× 466 1.1× 218 0.8× 182 1.2× 294 2.8× 30 1.0k
Muddasar Ghani Khwaja Pakistan 15 314 0.7× 348 0.9× 130 0.5× 125 0.9× 140 1.3× 45 765

Countries citing papers authored by Dahlia El‐Manstrly

Since Specialization
Citations

This map shows the geographic impact of Dahlia El‐Manstrly's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Dahlia El‐Manstrly with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Dahlia El‐Manstrly more than expected).

Fields of papers citing papers by Dahlia El‐Manstrly

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Dahlia El‐Manstrly. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Dahlia El‐Manstrly. The network helps show where Dahlia El‐Manstrly may publish in the future.

Co-authorship network of co-authors of Dahlia El‐Manstrly

This figure shows the co-authorship network connecting the top 25 collaborators of Dahlia El‐Manstrly. A scholar is included among the top collaborators of Dahlia El‐Manstrly based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Dahlia El‐Manstrly. Dahlia El‐Manstrly is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Tuomi, Aarni, et al.. (2025). Human Versus Robot: Comparing Service Agents in Hospitality Settings—Insights From a Field Study. Strategic Change. 34(4). 559–575.
2.
Huang, Wei‐Jue, et al.. (2025). Creating Spiritual Values in Tourism: Insights From Buddhist Monks and Tour Operators. Journal of Travel Research.
3.
Ameen, Nisreen, et al.. (2023). Risk, Trust, and the Roles of Human Versus Virtual Influencers. Journal of Travel Research. 63(6). 1370–1394. 55 indexed citations
4.
Ali, Faizan, Dahlia El‐Manstrly, & Ghazanfar Ali Abbasi. (2023). Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives. Journal of Business Research. 166. 114138–114138. 27 indexed citations
5.
Chaouali, Walid, et al.. (2022). Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models. Journal of Retailing and Consumer Services. 66. 102897–102897. 20 indexed citations
6.
El‐Manstrly, Dahlia, Faizan Ali, & Nathan Line. (2021). Severe service failures and online vindictive word of mouth: The effect of coping strategies. International Journal of Hospitality Management. 95. 102911–102911. 38 indexed citations
7.
El‐Manstrly, Dahlia, et al.. (2020). The impact of termination severity on customers' emotional, attitudinal and behavioral reactions. Journal of Service Theory and Practice. 31(1). 65–81. 11 indexed citations
8.
Gelbrich, Katja, et al.. (2020). Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers. Journal of Service Research. 24(2). 206–225. 31 indexed citations
9.
Vogus, Timothy J., et al.. (2020). Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care. Journal of service management. 31(5). 979–1013. 37 indexed citations
10.
Temerak, Mohamed Sobhy & Dahlia El‐Manstrly. (2019). The influence of goal attainment and switching costs on customers’ staying intentions. Journal of Retailing and Consumer Services. 51. 51–61. 23 indexed citations
11.
Malthouse, Edward C., Alexander Buoye, Nathaniel D. Line, et al.. (2019). Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders. Journal of service management. 30(4). 507–518. 28 indexed citations
12.
El‐Manstrly, Dahlia, et al.. (2019). Customers’ reactions to different organizational tactics in a service termination context. European Journal of Marketing. 54(1). 26–48. 12 indexed citations
13.
El‐Manstrly, Dahlia & Mark S. Rosenbaum. (2017). Encouraging male participation in cancer resource centers. Service Industries Journal. 38(1-2). 114–126. 10 indexed citations
14.
El‐Manstrly, Dahlia. (2016). Enhancing customer loyalty: critical switching cost factors. Journal of service management. 27(2). 144–169. 70 indexed citations
15.
El‐Manstrly, Dahlia. (2014). Cross-cultural validation of switching costs: a four-country assessment. International Marketing Review. 31(4). 413–437. 14 indexed citations
16.
El‐Manstrly, Dahlia & Tina Harrison. (2013). A critical examination of service loyalty measures. Journal of Marketing Management. 29(15-16). 1834–1861. 40 indexed citations
17.
El‐Manstrly, Dahlia, et al.. (2012). The Performativity Turn in Tourism. 8 indexed citations
18.
El‐Manstrly, Dahlia. (2011). A Literature Review of the Conceptualisation of Service Loyalty: Do we really know what Service Loyalty is?.
19.
El‐Manstrly, Dahlia, Robert A. Paton, Cleopatra Veloutsou, & Luiz Moutinho. (2011). An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry. Journal of Financial Services Marketing. 16(2). 101–110. 29 indexed citations
20.
El‐Manstrly, Dahlia, Cleopatra Veloutsou, & Luiz Moutinho. (2005). An Empirical Investigation of the Moderator Effect of Switching Costs on the Relationships Between Satisfaction, Trust and Loyalty in the UK Retail Banking Industry. ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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