Sterling A. Bone

1.7k total citations · 1 hit paper
28 papers, 1.3k citations indexed

About

Sterling A. Bone is a scholar working on Marketing, Sociology and Political Science and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Sterling A. Bone has authored 28 papers receiving a total of 1.3k indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Marketing, 11 papers in Sociology and Political Science and 10 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Sterling A. Bone's work include Customer Service Quality and Loyalty (10 papers), Consumer Behavior in Brand Consumption and Identification (8 papers) and Consumer Retail Behavior Studies (6 papers). Sterling A. Bone is often cited by papers focused on Customer Service Quality and Loyalty (10 papers), Consumer Behavior in Brand Consumption and Identification (8 papers) and Consumer Retail Behavior Studies (6 papers). Sterling A. Bone collaborates with scholars based in United States, Canada and Sweden. Sterling A. Bone's co-authors include Paul W. Fombelle, Clay M. Voorhees, Glenn L. Christensen, Jerome D. Williams, John C. Mowen, Rui Sousa, Yany Grégoire, Anders Gustafsson, Katherine N. Lemon and Paul K. Piff and has published in prestigious journals such as Journal of Marketing Research, Journal of Consumer Research and Journal of Business Research.

In The Last Decade

Sterling A. Bone

25 papers receiving 1.1k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

The effects of scarcity on consumer decision journeys

2018 248 citations Rebecca W. Hamilton, Debora V. Thompson et al. Journal of the Academy of Marketing Science profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Sterling A. Bone United States	13	689	508	386	161	118	28	1.3k
Jinyoung Im United States	16	559 0.8×	492 1.0×	376 1.0×	146 0.9×	88 0.7×	38	1.3k
Sheau Fen Yap New Zealand	16	649 0.9×	547 1.1×	290 0.8×	89 0.6×	76 0.6×	41	1.2k
Ahmet Ekici Türkiye	20	542 0.8×	375 0.7×	195 0.5×	190 1.2×	90 0.8×	46	1.1k
Steven W. Rayburn United States	16	975 1.4×	432 0.9×	524 1.4×	159 1.0×	99 0.8×	28	1.5k
Christina Kwai Choi Lee Malaysia	20	712 1.0×	541 1.1×	253 0.7×	132 0.8×	141 1.2×	51	1.4k
Ferrán Calabuig Moreno Spain	26	444 0.6×	778 1.5×	417 1.1×	317 2.0×	235 2.0×	142	1.8k
Linda Alkire United States	16	672 1.0×	420 0.8×	268 0.7×	141 0.9×	66 0.6×	27	1.3k
Raj Arora United States	19	500 0.7×	507 1.0×	448 1.2×	140 0.9×	75 0.6×	46	1.2k
Euehun Lee South Korea	16	637 0.9×	563 1.1×	322 0.8×	140 0.9×	88 0.7×	48	1.3k
Jerónimo García‐Fernández Spain	16	372 0.5×	438 0.9×	354 0.9×	104 0.6×	53 0.4×	103	1.0k

Countries citing papers authored by Sterling A. Bone

Since Specialization

Citations

This map shows the geographic impact of Sterling A. Bone's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sterling A. Bone with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sterling A. Bone more than expected).

Fields of papers citing papers by Sterling A. Bone

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Sterling A. Bone. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sterling A. Bone. The network helps show where Sterling A. Bone may publish in the future.

Co-authorship network of co-authors of Sterling A. Bone

This figure shows the co-authorship network connecting the top 25 collaborators of Sterling A. Bone. A scholar is included among the top collaborators of Sterling A. Bone based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Sterling A. Bone. Sterling A. Bone is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Shultz, Clifford J., et al.. (2024). Social traps and the wicked problem of single‐use plastics: A marketing, policy, and consumer‐citizen perspective. Journal of Consumer Affairs. 58(4). 1193–1211.

Cross, Samantha N. N., Stephanie Dellande, & Sterling A. Bone. (2023). People of color get so used to discrimination in stores they don’t always notice bad customer service.

Scott, Maura L., et al.. (2023). Revealing and Mitigating Racial Bias and Discrimination in Financial Services. Journal of Marketing Research. 61(4). 598–618. 14 indexed citations

Bone, Sterling A., Glenn L. Christensen, Jerome D. Williams, Samantha N. N. Cross, & Stephanie Dellande. (2022). Moving beyond Perceptions: Examining Service Disparities among Consumers. Journal of the Association for Consumer Research. 8(1). 107–119. 7 indexed citations

Fitzgerald, M. Paula, et al.. (2020). Consumer Power and Access. Journal of Public Policy & Marketing. 39(2). 95–98. 11 indexed citations

Voorhees, Clay M., et al.. (2020). Assessing the Effects of Service Variability on Consumer Confidence and Behavior. Journal of Service Research. 24(3). 405–420. 8 indexed citations

Hamilton, Rebecca W., Debora V. Thompson, Sterling A. Bone, et al.. (2018). The effects of scarcity on consumer decision journeys. Journal of the Academy of Marketing Science. 47(3). 532–550. 248 indexed citations breakdown →

Bone, Sterling A., et al.. (2018). Shaping Small Business Lending Policy Through Matched-Paired Mystery Shopping. Journal of Public Policy & Marketing. 3 indexed citations

Voorhees, Clay M., Paul W. Fombelle, Yany Grégoire, et al.. (2017). Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens. Journal of Business Research. 79. 269–280. 306 indexed citations

10.

Bone, Sterling A., et al.. (2017). Detecting Discrimination in Small Business Lending. SSRN Electronic Journal. 2 indexed citations

11.

Bone, Sterling A., Katherine N. Lemon, Clay M. Voorhees, et al.. (2016). “Mere Measurement Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior. Journal of Marketing Research. 54(1). 156–170. 26 indexed citations

12.

Fombelle, Paul W., Sterling A. Bone, & Katherine N. Lemon. (2016). Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas. Journal of the Academy of Marketing Science. 44(6). 685–706. 29 indexed citations

13.

Bone, Sterling A., et al.. (2014). How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service. Journal of Service Research. 18(1). 23–38. 45 indexed citations

14.

Voorhees, Clay M., et al.. (2013). Managing Post-Purchase Moments of Truth: Leveraging Customer Feedback to Increase Loyalty. Digital Commons - USU (Utah State University). 14. 8 indexed citations

15.

Larson, Jeffrey & Sterling A. Bone. (2012). A New Customer Typology for Adaptive Selling. Digital Commons - USU (Utah State University). 1 indexed citations

16.

Sampson, Scott E., Larry J. Menor, & Sterling A. Bone. (2010). Why We Need a Service Logic: A Comparative Review. Digital Commons - USU (Utah State University). 15(3). 18. 4 indexed citations

17.

Bone, Sterling A. & John C. Mowen. (2010). ‘‘By-the-Book’’ Decision Making: How Service Employee Desire for Decision Latitude Influences Customer Selection Decisions. Journal of Service Research. 13(2). 184–197. 12 indexed citations

18.

Bone, Sterling A., Glenn L. Christensen, & Jerome D. Williams. (2010). When Consumer Well-Being Meets Small Business Ownership: Transforming Financial Service Systems to Eradicate Disparate Treatment and Discrimination. Digital Commons - USU (Utah State University). 5 indexed citations

19.

Larson, Jeffrey & Sterling A. Bone. (2009). Attention Vulnerable Shoppers: Measuring Consumer Attitudes Toward Salespeople. ACR North American Advances. 1 indexed citations

20.

Bone, Sterling A., Katherine N. Lemon, Katie A. Liljenquist, & R. Bruce Money. (2008). The Power of a ‘Thank You’: The Influence of Customer Compliments on Customer Loyalty. Digital Commons - USU (Utah State University). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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