Donna J. Hill

1.8k total citations · 1 hit paper
19 papers, 1.4k citations indexed

About

Donna J. Hill is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Donna J. Hill has authored 19 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 7 papers in Marketing, 6 papers in Organizational Behavior and Human Resource Management and 5 papers in Sociology and Political Science. Recurrent topics in Donna J. Hill's work include Customer Service Quality and Loyalty (6 papers), Technology Adoption and User Behaviour (3 papers) and Management and Marketing Education (3 papers). Donna J. Hill is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Technology Adoption and User Behaviour (3 papers) and Management and Marketing Education (3 papers). Donna J. Hill collaborates with scholars based in United States and Canada. Donna J. Hill's co-authors include Jeffrey G. Blodgett, Stephen S. Tax, Judy Strauss, Robert Baer, Maryon F. King, Kirk L. Wakefield, Chad W. Autry, Matthew O’Brien, Eli Cohen and Aysen Bakir and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Retailing and Journal of Retailing and Consumer Services.

In The Last Decade

Donna J. Hill

18 papers receiving 1.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

The effects of distributive, procedural, and interactional justice on postcomplaint behavior

1997 1.0k citations Jeffrey G. Blodgett, Donna J. Hill et al. Journal of Retailing profile →

Peers

Countries citing papers authored by Donna J. Hill

Since Specialization

Citations

This map shows the geographic impact of Donna J. Hill's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Donna J. Hill with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Donna J. Hill more than expected).

Fields of papers citing papers by Donna J. Hill

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Donna J. Hill. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Donna J. Hill. The network helps show where Donna J. Hill may publish in the future.

Co-authorship network of co-authors of Donna J. Hill

This figure shows the co-authorship network connecting the top 25 collaborators of Donna J. Hill. A scholar is included among the top collaborators of Donna J. Hill based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Donna J. Hill. Donna J. Hill is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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19 of 19 papers shown

#	Work	Indexed citations
1	Influencing light versus heavy engagers of harmful behavior to curb their habits through positive and negative ad imagery 2015 ·Journal of Consumer Behaviour ·(unknown), Donna J. Hill, Aysen Bakir	6
2	Teaching Graduate Accounting Students What They Need To Know About Marketing Their Profession 2013 ·American Journal of Business Education (AJBE) ·Donna J. Hill, (unknown)	0
3	The Moderating Effect of Coping on Student Satisfaction With a Short Study Abroad Program 2010 ·SHILAP Revista de lepidopterología ·Donna J. Hill, Rajesh Iyer	1
4	Customer Behavioral Legitimacy in Retail Returns Episodes: Effects on Retail Salesperson Role Conflict 2009 ·The Journal of Marketing Theory and Practice ·(unknown), Donna J. Hill, Chad W. Autry	13
5	Attitude toward the Customer: A Study of Product Returns Episodes 2007 ·Journal of managerial issues ·Chad W. Autry, Donna J. Hill, Matthew O’Brien	17
6	Student Use and Perceptions of Web-Based Instructional Tools: Laggards in Traditional Classrooms 2007 ·Marketing Education Review ·Judy Strauss, Donna J. Hill	13
7	An Investigation of Visualization and Documentation Strategies in Services Advertising 2004 ·Journal of Service Research ·Donna J. Hill, (unknown), Robert Baer, Kirk L. Wakefield	48
8	Consumer complaints by e-mail: an exploratory investigation of corporate responses and customer reactions 2001 ·Journal of Interactive Marketing ·Judy Strauss, Donna J. Hill	90
9	Excuses: Use M If You Got Em 2000 ·ACR North American Advances ·Donna J. Hill, (unknown), (unknown)	2
10	The effects of distributive, procedural, and interactional justice on postcomplaint behavior breakdown → 1997 ·Journal of Retailing ·Jeffrey G. Blodgett, Donna J. Hill, Stephen S. Tax	1039
11	The effects of alternative information availability on consumer decision strategies for professional services 1997 ·Journal of Retailing and Consumer Services ·Maryon F. King, Donna J. Hill	8
12	The perceived utility of information presented via electronic decision aids: A consumer perspective 1996 ·Journal of Consumer Policy ·Donna J. Hill, Maryon F. King, Eli Cohen	16
13	A Model of the Determinants of Retail Search 1995 ·ACR North American Advances ·Jeffrey G. Blodgett, Donna J. Hill, George Winchester Stone	4
14	Customers Complain-Businesses Make Excuses: the Effects of Linkage and Valence 1994 ·ACR North American Advances ·Donna J. Hill, Robert Baer	6
15	Electronic decision aids: Integration of a consumer perspective 1994 ·Journal of Consumer Policy ·Maryon F. King, Donna J. Hill	12
16	Organizational Characteristics and Employee Excuse Making: Passing the Buck For Failed Service Encounters 1992 ·ACR North American Advances ·Donna J. Hill, Robert Baer, (unknown)	6
17	Service Advertising: a Framework to its Effectiveness 1992 ·Journal of Services Marketing ·Donna J. Hill, (unknown)	36
18	Preserving Consumer Autonomy in an Interactive Informational Environment Toward Development of a Consumer Decision Aid Model 1989 ·ACR North American Advances ·Donna J. Hill	2
19	Satisfaction and Consumer Services 1986 ·ACR North American Advances ·Donna J. Hill	50

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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