Andreas Eggert

8.2k total citations · 3 hit papers
71 papers, 5.2k citations indexed

About

Andreas Eggert is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management. According to data from OpenAlex, Andreas Eggert has authored 71 papers receiving a total of 5.2k indexed citations (citations by other indexed papers that have themselves been cited), including 46 papers in Organizational Behavior and Human Resource Management, 41 papers in Marketing and 24 papers in Strategy and Management. Recurrent topics in Andreas Eggert's work include Customer Service Quality and Loyalty (44 papers), Service and Product Innovation (23 papers) and Consumer Behavior in Brand Consumption and Identification (15 papers). Andreas Eggert is often cited by papers focused on Customer Service Quality and Loyalty (44 papers), Service and Product Innovation (23 papers) and Consumer Behavior in Brand Consumption and Identification (15 papers). Andreas Eggert collaborates with scholars based in Germany, France and United Kingdom. Andreas Eggert's co-authors include Wolfgang Ulaga, Adrian Payne, Pennie Frow, Sabrina Helm, Jens Hogreve, Alexander Haas, Harri Terho, Ina Garnefeld, Eva Böhm and Stephan M. Wagner and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Andreas Eggert

65 papers receiving 4.8k citations

Hit Papers

Customer perceived value: a substitute for satisfaction i... 2002 2026 2010 2018 2002 2005 2006 250 500 750
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Customer perceived value: a substitute for satisfaction in business markets?
    2002 866 citations Andreas Eggert, Wolfgang Ulaga profile →
  2. Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status
    2005 622 citations Wolfgang Ulaga, Andreas Eggert Journal of Marketing profile →
  3. Relationship value and relationship quality
    2006 515 citations Wolfgang Ulaga, Andreas Eggert European Journal of Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Andreas Eggert Germany 30 3.2k 3.1k 1.7k 1.4k 901 71 5.2k
Wolfgang Ulaga Germany 30 4.5k 1.4× 4.6k 1.5× 2.4k 1.4× 1.6k 1.2× 1.3k 1.5× 54 7.2k
Hugh Wilson United Kingdom 28 1.9k 0.6× 2.4k 0.8× 1.2k 0.7× 1.8k 1.3× 565 0.6× 68 4.7k
Spiros Gounaris Greece 26 2.8k 0.9× 2.0k 0.7× 1.4k 0.8× 1.4k 1.0× 411 0.5× 61 4.4k
Manfred Krafft Germany 25 2.2k 0.7× 2.5k 0.8× 1.0k 0.6× 1.9k 1.3× 509 0.6× 73 4.6k
Christopher Lovelock United States 28 3.5k 1.1× 3.2k 1.0× 1.2k 0.7× 1.6k 1.2× 685 0.8× 61 5.9k
Daniel J. Flint United States 27 1.9k 0.6× 1.9k 0.6× 1.9k 1.1× 749 0.5× 1.6k 1.8× 56 4.7k
Timothy L. Keiningham United States 35 4.0k 1.3× 3.7k 1.2× 806 0.5× 1.8k 1.3× 505 0.6× 82 5.7k
Nelson Oly Ndubisi Malaysia 36 2.0k 0.6× 1.9k 0.6× 1.8k 1.0× 1.4k 1.0× 717 0.8× 108 5.3k
Pennie Frow Australia 28 4.0k 1.2× 5.4k 1.7× 1.9k 1.1× 2.5k 1.8× 633 0.7× 40 7.7k
Kaj Storbacka New Zealand 32 3.5k 1.1× 5.0k 1.6× 2.3k 1.3× 2.3k 1.7× 648 0.7× 68 7.5k

Countries citing papers authored by Andreas Eggert

Since Specialization
Citations

This map shows the geographic impact of Andreas Eggert's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Andreas Eggert with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Andreas Eggert more than expected).

Fields of papers citing papers by Andreas Eggert

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Andreas Eggert. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Andreas Eggert. The network helps show where Andreas Eggert may publish in the future.

Co-authorship network of co-authors of Andreas Eggert

This figure shows the co-authorship network connecting the top 25 collaborators of Andreas Eggert. A scholar is included among the top collaborators of Andreas Eggert based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Andreas Eggert. Andreas Eggert is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Eggert, Andreas, et al.. (2025). Selling radical innovations. Industrial Marketing Management. 130. 74–91. 2 indexed citations
2.
Kleinaltenkamp, Michael, et al.. (2025). Assessing value-in-use management from the customers' perspective. Industrial Marketing Management. 129. 37–49.
3.
Bauernhansl, Thomas, et al.. (2024). Disruptive Factors in Product Portfolio Management: An Exploratory Study in B2B Manufacturing for Sustainable Transition. Sustainability. 16(11). 4402–4402. 2 indexed citations
4.
Eggert, Andreas, et al.. (2022). Digital technology usage as a driver of servitization paths in manufacturing industries. European Journal of Marketing. 57(3). 834–857. 25 indexed citations
5.
Böhm, Eva, Andreas Eggert, Harri Terho, Wolfgang Ulaga, & Alexander Haas. (2020). Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling. Journal of Personal Selling and Sales Management. 40(3). 180–197. 25 indexed citations
6.
Habel, Johannes, et al.. (2020). Industrial buying during the coronavirus pandemic: A cross-cultural study. Industrial Marketing Management. 88. 195–205. 41 indexed citations
7.
Eggert, Andreas, Bernd Günter, & Sabrina Helm. (2017). Kundenwert. DIAL (Catholic University of Leuven). 1 indexed citations
8.
Böhm, Eva, et al.. (2016). Understanding outcome-based contracts. Research Output (Edinburgh Napier University). 2(1-2). 128–149. 14 indexed citations
9.
Steiner, Michael, et al.. (2015). Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing. 33(2). 276–296. 19 indexed citations
10.
Steiner, Michael, Nico Wiegand, Andreas Eggert, & Klaus Backhaus. (2015). Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations. SSRN Electronic Journal. 3 indexed citations
11.
Eggert, Andreas, Lena Steinhoff, & Ina Garnefeld. (2015). Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. Journal of Service Research. 18(2). 210–228. 61 indexed citations
12.
Schneider, Martin & Andreas Eggert. (2014). Embracing Complex Causality with the QCA Method: An Invitation. Econstor (Econstor). 7(1). 312–328. 58 indexed citations
13.
Eggert, Andreas, et al.. (2014). Differential effects of product and service innovations on the financial performance of industrial firms. Econstor (Econstor). 7(3). 380–405. 32 indexed citations
14.
Eggert, Andreas, et al.. (2013). Revenue and Profit Implications of Industrial Service Strategies. Journal of Service Research. 17(1). 23–39. 242 indexed citations
15.
Garnefeld, Ina, et al.. (2009). Unintended Effects Of Referral Reward Programs: Exploring The Impact Of Rewards On Opportunistic Behavior. 2 indexed citations
16.
Ulaga, Wolfgang & Andreas Eggert. (2006). Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status. Journal of Marketing. 70(1). 119–136. 164 indexed citations
17.
Ulaga, Wolfgang & Andreas Eggert. (2006). Relationship value and relationship quality. European Journal of Marketing. 40(3/4). 311–327. 515 indexed citations breakdown →
18.
Eggert, Andreas, et al.. (2005). Value creation in the relationship life cycle: A quasi-longitudinal analysis. Industrial Marketing Management. 35(1). 20–27. 260 indexed citations
19.
Bliemel, Friedhelm & Andreas Eggert. (1998). Why Do They Keep Coming Back? Customer-Retention And Barriers To Change From The Customers' Perspective. 3 indexed citations
20.
Bliemel, Friedhelm & Andreas Eggert. (1998). Kundenbindung - die neue Sollstrategie?. Marketing ZFP. 20(1). 37–46. 9 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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