Amy Smith

6.5k total citations · 4 hit papers
27 papers, 4.9k citations indexed

About

Amy Smith is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Education. According to data from OpenAlex, Amy Smith has authored 27 papers receiving a total of 4.9k indexed citations (citations by other indexed papers that have themselves been cited), including 10 papers in Organizational Behavior and Human Resource Management, 7 papers in Sociology and Political Science and 6 papers in Education. Recurrent topics in Amy Smith's work include Customer Service Quality and Loyalty (8 papers), Diverse Educational Innovations Studies (5 papers) and Psychology of Social Influence (4 papers). Amy Smith is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Diverse Educational Innovations Studies (5 papers) and Psychology of Social Influence (4 papers). Amy Smith collaborates with scholars based in United States, Australia and United Kingdom. Amy Smith's co-authors include Ruth N. Bolton, Janet Wagner, Arvind Rangaswamy, Venkatesh Shankar, Paul G. Patterson, Janet R. McColl‐Kennedy, Michael K. Brady, Zhi Lu, Young K. Kim and Mary Rogers and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Marketing Research and California Management Review.

In The Last Decade

Amy Smith

25 papers receiving 4.5k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

1999 1.6k citations Amy Smith, Ruth N. Bolton et al. Journal of Marketing Research profile →
Customer satisfaction and loyalty in online and offline environments

2003 1.2k citations Venkatesh Shankar, Amy Smith et al. International Journal of Research in Marketing profile →
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

1999 1.1k citations Amy Smith, Ruth N. Bolton et al. Journal of Marketing Research profile →
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters

1998 599 citations Amy Smith, Ruth N. Bolton Journal of Service Research profile →

Peers

Amy Smith

OBHRM

MARKE

SPS

ISM

James G. Maxham United States

Stephen S. Tax Canada

Jeffrey G. Blodgett United States

Michael D. Hartline United States

Kristy E. Reynolds United States

Christo Boshoff South Africa

Lerzan Aksoy United States

Murali Chandrashekaran United States

Josée Bloemer Netherlands

Deepak Sirdeshmukh United States

James G. Maxham United States

Amy Smith

3.4k ×0.9

OBHRM

2.2k ×0.9

MARKE

1.9k ×0.8

SPS

932 ×0.7

ISM

489 ×1.0

Citations per year, relative to Amy Smith Amy Smith (= 1×) peers James G. Maxham

Countries citing papers authored by Amy Smith

Since Specialization

Citations

This map shows the geographic impact of Amy Smith's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Amy Smith with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Amy Smith more than expected).

Fields of papers citing papers by Amy Smith

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Amy Smith. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Amy Smith. The network helps show where Amy Smith may publish in the future.

Co-authorship network of co-authors of Amy Smith

This figure shows the co-authorship network connecting the top 25 collaborators of Amy Smith. A scholar is included among the top collaborators of Amy Smith based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Amy Smith. Amy Smith is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Stine, Andrew, et al.. (2025). Simulation of clinical trials of oral treprostinil in pulmonary arterial hypertension using a virtual population. npj Systems Biology and Applications. 11(1). 9–9.

Smith, Amy, et al.. (2024). Implementing Open Educational Resources in Colleges and Universities: A Literature Review. Georgia Library Quarterly. 61(4). 1 indexed citations

Smith, Amy, et al.. (2023). Variable Cadence Gait Training Outcomes Using Rhythmic Auditory Stimulation Embedded in Older Adults’ Preferred Music. Journal of Aging and Physical Activity. 31(5). 721–732. 1 indexed citations

Yorke, Amy M., et al.. (2021). Development of a Knowledge Translation Intervention in a Student-Run Pro Bono Clinic: A Case Report. Journal of Physical Therapy Education. 35(3). 227–236. 3 indexed citations

Rogers, Mary, et al.. (2019). Growing North Minneapolis: Connecting Youth and Community through Garden-based Experiential Learning. HortTechnology. 30(1). 25–30. 10 indexed citations

Smith, Amy. (2019). Social Stories and Student Behavior in a Kindergarten Classroom. 1 indexed citations

Tzur, Ron, et al.. (2018). Impact of a Student-Adaptive Pedagogy PD Program on Students' Multiplicative Reasoning.. Proceedings of the ... PME Conference. 2 indexed citations

Smith, Amy, et al.. (2018). Decolonizing Research and Urban Youth Work Through Community-University Partnerships. SHILAP Revista de lepidopterología. 5(3). 3–3. 5 indexed citations

Smith, Amy, et al.. (2013). Developing Metrics for Effective Teaching in Extension Education: A Multi-State Factor-Analytic and Psychometric Analysis of Effective Teaching. Journal of Agricultural Education. 54(2). 143–158. 2 indexed citations

10.

Smith, Amy. (2013). Grammar In Context and Isolated Units: the Impact of Dichotomized Teaching Methods In A Rural Southern High School. Scholar Commons (University of South Carolina). 1 indexed citations

11.

Placa, Vincent La, et al.. (2013). The contribution of qualitative research to the Healthy Foundations life-stage segmentation. Critical Public Health. 24(3). 266–282. 4 indexed citations

12.

Smith, Amy, et al.. (2011). The healthy foundations life-stage segmentation. Research report no. 2: The qualitative analysis of the motivation segments. Greenwich Academic Literature Archive (University of Greenwich). 1 indexed citations

13.

McColl‐Kennedy, Janet R., Paul G. Patterson, Amy Smith, & Michael K. Brady. (2009). Customer Rage Episodes: Emotions, Expressions and Behaviors. Journal of Retailing. 85(2). 222–237. 215 indexed citations

14.

Smith, Amy, et al.. (2008). Principals as Mentors in Teacher Education: How Preservice Teachers’ Voices Informed Practice. Academic Leadership The Online Journal. 5 indexed citations

15.

Kim, Young K. & Amy Smith. (2006). Providing a critical service today for tomorrow's consumers: A relational model of customer evaluations and responses in the child care industry. Journal of Retailing and Consumer Services. 14(3). 232–245. 13 indexed citations

16.

Shankar, Venkatesh, Amy Smith, & Arvind Rangaswamy. (2003). Customer satisfaction and loyalty in online and offline environments. International Journal of Research in Marketing. 20(2). 153–175. 1156 indexed citations breakdown →

17.

Bolton, Ruth N., Amy Smith, & Janet Wagner. (2003). Striking the Right Balance. Journal of Service Research. 5(4). 271–291. 96 indexed citations

18.

Smith, Amy, et al.. (2000). Factors for Success: Academic Library Development Survey Results.. Library trends. 48(3). 540–559. 5 indexed citations

19.

Smith, Amy, Ruth N. Bolton, & Janet Wagner. (1999). A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery. Journal of Marketing Research. 36(3). 356–372. 1124 indexed citations breakdown →

20.

Smith, Amy & Ruth N. Bolton. (1998). An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters. Journal of Service Research. 1(1). 65–81. 599 indexed citations breakdown →

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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