Paul G. Patterson
- Organizational Behavior and Human Resource Management top 0.05%
- Marketing top 0.05%
- Sociology and Political Science top 0.2%
- Information Systems and Management top 0.1%
- Strategy and Management top 0.5%
- Co-authors
- Richard A. SprengNeeru SharmaTasman SmithLester W. JohnsonJochen WirtzStefanie PaluchVinh Nhat LuThorsten Gruber
- Topics
- Customer Service Quality and Loyalty (67 papers)Job Satisfaction and Organizational Behavior (16 papers)Consumer Retail Behavior Studies (14 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Journals
- Journal of Business ResearchJournal of International Business StudiesJournal of the Academy of Marketing Science
- Partner nations
- AustraliaThailandUnited States
In The Last Decade
Paul G. Patterson
105 papers receiving 8.5k citations
Hit Papers
Peers
Comparison fields: 5 of 125
- Organizational Behavior and Human Resource Management 5.2k
- Marketing 4.3k
- Sociology and Political Science 3.4k
- Information Systems and Management 1.9k
- Strategy and Management 1.6k
Countries citing papers authored by Paul G. Patterson
This map shows the geographic impact of Paul G. Patterson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Paul G. Patterson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Paul G. Patterson more than expected).
Fields of papers citing papers by Paul G. Patterson
This network shows the impact of papers produced by Paul G. Patterson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Paul G. Patterson. The network helps show where Paul G. Patterson may publish in the future.
Co-authorship network of co-authors of Paul G. Patterson
This figure shows the co-authorship network connecting the top 25 collaborators of Paul G. Patterson. A scholar is included among the top collaborators of Paul G. Patterson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Paul G. Patterson. Paul G. Patterson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 4 | |
| 2 | 4 | |
| 3 | 3 | |
| 4 | 49 | |
| 5 | 27 | |
| 6 | The Effect of Humour Usage on Customer’s Service Experiences | 1 |
| 7 | Modeling the Habit of Self-Service Technology Usage | 2 |
| 8 | 49 | |
| 9 | 215 | |
| 10 | Seeing red: Customer rage emotions, expressions and behaviours | 2 |
| 11 | Exercise behaviour in loyalty program: the influence of regulatory focus. | 2 |
| 12 | 31 | |
| 13 | 98 | |
| 14 | Consumer Coping Strategies with Dissatisfactory Service Encounters: A Preliminary Investigation | 18 |
| 15 | 6 | |
| 16 | 48 | |
| 17 | 6 | |
| 18 | Services marketing : Australia and New Zealand | 46 |
| 19 | 40 | |
| 20 | Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Servicesbreakdown → | 537 |
About Paul G. Patterson
Paul G. Patterson is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management, having authored 107 papers that have together received 9.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (67 papers), Job Satisfaction and Organizational Behavior (16 papers) and Consumer Retail Behavior Studies (14 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (5.2k citations), Marketing (4.3k citations) and Information Systems and Management (1.9k citations). Paul G. Patterson has collaborated with scholars based in Australia, Thailand and United States. Frequent co-authors include Richard A. Spreng, Neeru Sharma, Tasman Smith, Lester W. Johnson, Jochen Wirtz, Stefanie Paluch, Vinh Nhat Lu, Thorsten Gruber, Antje Martins and Werner H. Kunz. Their work appears in journals such as Journal of Business Research, Journal of International Business Studies and Journal of the Academy of Marketing Science.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.