Paul G. Patterson

12.9k total citations · 5 hit papers
107 papers, 9.4k citations indexed

About

Paul G. Patterson is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management and Marketing. According to data from OpenAlex, Paul G. Patterson has authored 107 papers receiving a total of 9.4k indexed citations (citations by other indexed papers that have themselves been cited), including 71 papers in Organizational Behavior and Human Resource Management, 37 papers in Strategy and Management and 37 papers in Marketing. Recurrent topics in Paul G. Patterson's work include Customer Service Quality and Loyalty (67 papers), Job Satisfaction and Organizational Behavior (16 papers) and Consumer Retail Behavior Studies (14 papers). Paul G. Patterson is often cited by papers focused on Customer Service Quality and Loyalty (67 papers), Job Satisfaction and Organizational Behavior (16 papers) and Consumer Retail Behavior Studies (14 papers). Paul G. Patterson collaborates with scholars based in Australia, Thailand and United States. Paul G. Patterson's co-authors include Richard A. Spreng, Neeru Sharma, Tasman Smith, Lester W. Johnson, Jochen Wirtz, Stefanie Paluch, Vinh Nhat Lu, Thorsten Gruber, Antje Martins and Werner H. Kunz and has published in prestigious journals such as Journal of Business Research, Journal of International Business Studies and Journal of the Academy of Marketing Science.

In The Last Decade

Paul G. Patterson

105 papers receiving 8.5k citations

Hit Papers

Brave new world: serv... 1996 2026 2006 2016 2018 1997 2000 1996 2020 400 800 1.2k

Peers

Paul G. Patterson
Comparison fields: 5 of 125
  • Organizational Behavior and Human Resource Management 5.2k
  • Marketing 4.3k
  • Sociology and Political Science 3.4k
  • Information Systems and Management 1.9k
  • Strategy and Management 1.6k
Amy L. Ostrom United States
Jochen Wirtz Singapore
Jay Kandampully United States
Michael K. Brady United States
Ko de Ruyter Netherlands
Matthew L. Meuter United States
Janet R. McColl‐Kennedy Australia
Robert W. Palmatier United States
Bernd H. Schmitt United States
Dwayne D. Gremler United States
Amy L. Ostrom United States View profile →
Citations per field, relative to Paul G. Patterson
Paul G. Patterson · 1×
Citations per year, relative to Paul G. Patterson
Paul G. Patterson · 1×

Countries citing papers authored by Paul G. Patterson

Since Specialization
Citations

This map shows the geographic impact of Paul G. Patterson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Paul G. Patterson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Paul G. Patterson more than expected).

Fields of papers citing papers by Paul G. Patterson

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Paul G. Patterson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Paul G. Patterson. The network helps show where Paul G. Patterson may publish in the future.

Co-authorship network of co-authors of Paul G. Patterson

This figure shows the co-authorship network connecting the top 25 collaborators of Paul G. Patterson. A scholar is included among the top collaborators of Paul G. Patterson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Paul G. Patterson. Paul G. Patterson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
# Work Indexed citations
1 4
2 4
3 3
4 49
5 27
6
The Effect of Humour Usage on Customer’s Service Experiences
1
7
Modeling the Habit of Self-Service Technology Usage
2
8 49
9 215
10
Seeing red: Customer rage emotions, expressions and behaviours
2
11
Exercise behaviour in loyalty program: the influence of regulatory focus.
2
12 31
13 98
14
Consumer Coping Strategies with Dissatisfactory Service Encounters: A Preliminary Investigation
18
15 6
16 48
17 6
18
Services marketing : Australia and New Zealand
46
19 40
20
Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services breakdown →
537

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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