Rosemary Batt

8.2k total citations · 2 hit papers
83 papers, 5.5k citations indexed

About

Rosemary Batt is a scholar working on Public Administration, Organizational Behavior and Human Resource Management and General Health Professions. According to data from OpenAlex, Rosemary Batt has authored 83 papers receiving a total of 5.5k indexed citations (citations by other indexed papers that have themselves been cited), including 30 papers in Public Administration, 21 papers in Organizational Behavior and Human Resource Management and 18 papers in General Health Professions. Recurrent topics in Rosemary Batt's work include Labor Movements and Unions (30 papers), Employment and Welfare Studies (17 papers) and Job Satisfaction and Organizational Behavior (12 papers). Rosemary Batt is often cited by papers focused on Labor Movements and Unions (30 papers), Employment and Welfare Studies (17 papers) and Job Satisfaction and Organizational Behavior (12 papers). Rosemary Batt collaborates with scholars based in United States, United Kingdom and Netherlands. Rosemary Batt's co-authors include Eileen Appelbaum, Alexander J. S. Colvin, Ruth Milkman, Jeffrey H. Keefe, Lisa M. Moynihan, Robert Drago, Xiangmin Liu, Ursula Holtgrewe, David Holman and Charles Heckscher and has published in prestigious journals such as Academy of Management Review, Academy of Management Journal and Contemporary Sociology A Journal of Reviews.

In The Last Decade

Rosemary Batt

77 papers receiving 4.7k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.

2002 994 citations Rosemary Batt profile →
Human Resources Practices as Predictors of Work‐Family Outcomes and Employee Turnover

2003 529 citations Rosemary Batt et al. profile →

Peers

Countries citing papers authored by Rosemary Batt

Since Specialization

Citations

This map shows the geographic impact of Rosemary Batt's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Rosemary Batt with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Rosemary Batt more than expected).

Fields of papers citing papers by Rosemary Batt

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Rosemary Batt. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Rosemary Batt. The network helps show where Rosemary Batt may publish in the future.

Co-authorship network of co-authors of Rosemary Batt

This figure shows the co-authorship network connecting the top 25 collaborators of Rosemary Batt. A scholar is included among the top collaborators of Rosemary Batt based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Rosemary Batt. Rosemary Batt is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

#	Work	Indexed citations
1	The New Hospital-at-Home Movement: Opportunity or Threat for Patient Care? 2023 ·Public Policy & Aging Report ·Rosemary Batt, Eileen Appelbaum	4
2	The Agency Costs of Private Equity: Why Do Limited Partners Still Invest? 2020 ·Academy of Management Perspectives ·Rosemary Batt, Eileen Appelbaum	5
3	The service-profit chain in call centre services 2016 ·Journal of Service Theory and Practice ·(unknown), Mireia Valverde, Gerard Ryan, Rosemary Batt	12
4	The Influence of Capital Structure on Strategic Human Capital 2013 ·Journal of Management ·Xiangmin Liu, Danielle D. van Jaarsveld, Rosemary Batt, Ann C. Frost	43
5	Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies 2010 ·British Journal of Industrial Relations ·Rosemary Batt, (unknown), (unknown)	11
6	The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers: Introduction to a Special Issue of ILRR 2009 ·SSRN Electronic Journal ·Rosemary Batt, David Holman, Ursula Holtgrewe	2
7	How Institutions and Business Strategies Affect Wages: A Cross-National Study of Call Centers 2009 ·Industrial and Labor Relations Review ·Rosemary Batt, (unknown)	27
8	Texts and Times Mapping the Changing Study of Work and Organizations 2006 ·Oxford University Press eBooks ·Stephen Ackroyd, Rosemary Batt, Paul Thompson, Pamela S. Tolbert	1
9	The Indian Call Centre Industry: National Benchmarking Report Strategy, HR Practices, & Performance 2005 ·eCommons (Cornell University) ·Rosemary Batt, Virginia Doellgast, (unknown), (unknown), (unknown), (unknown)	19
10	Telecommunications 2004: Business Strategy, HR Practices, and Performance 2004 ·eCommons (Cornell University) ·Rosemary Batt, Alexander J. S. Colvin, Harry C. Katz, Jeffrey H. Keefe	1
11	The Revitalization of the CWA: Integrating Collective Bargaining, Political Action, and Organizing 2003 ·Industrial and Labor Relations Review ·Harry C. Katz, Rosemary Batt, Jeffrey H. Keefe	13
12	Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry 2002 ·Industrial and Labor Relations Review ·Rosemary Batt, Alexander J. S. Colvin, Jeffrey H. Keefe	46
13	Managing Customer Services: Human Resource Practices, Turnover, and Sales Growth 2000 ·eCommons (Cornell University) ·Rosemary Batt	14
14	Labor Market Institutions and Restructuring in U.S. Deregulated Telecommunications Services 2000 ·eCommons (Cornell University) ·Rosemary Batt	1
15	NET WORKING: Work Patterns and Workforce Policies for the New Media Industry 2000 ·eCommons (Cornell University) ·Rosemary Batt, Susan Christopherson, (unknown), (unknown)	49
16	Changing Internal Labor Markets in Service and Sales Occupations 1999 ·eCommons (Cornell University) ·Rosemary Batt	1
17	Work Organization, Technology, and Performance in Customer Service and Sales 1999 ·Industrial and Labor Relations Review ·Rosemary Batt	73
18	Performance and Growth in Entrepreneurial Firms: What do Unions do? 1999 ·eCommons (Cornell University) ·Theresa M. Welbourne, Rosemary Batt	1
19	Institutional Determinants of Deregulation and Restructuring in Telecommunications: Britain, Germany, and United States Compared 1997 ·eCommons (Cornell University) ·Rosemary Batt, (unknown)	12
20	Outcomes of Self-Directed Work Groups in Telecommunications Services 1996 ·eCommons (Cornell University) ·Rosemary Batt	3

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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