Peter C. Verhoef
Impact in
- Marketing top 0.01%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Consumer Market Behavior and Pricing
- Service and Product Innovation
- Customer churn and segmentation
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- Customer Service Quality and Loyalty
Papers in
- Marketing 133
- Consumer Retail Behavior Studies 76
- Consumer Market Behavior and Pricing 66
- Consumer Behavior in Brand Consumption and Identification 43
- Customer churn and segmentation 24
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- Customer Service Quality and Loyalty 78
- Co-authors
- Katherine N. LemonP.K. KannanJenny van DoornJ. Jeffrey InmanScott A. NeslinPhilip Hans FransesJohn Qi DongThijs Broekhuizen
- Journals
- International Journal of Research in Marketing (19 papers)Journal of Retailing (12 papers)Journal of Interactive Marketing (12 papers)Journal of Marketing (10 papers)Marketing Letters (8 papers)
- Partner nations
- NetherlandsUnited StatesGermany
In The Last Decade
Peter C. Verhoef
172 papers receiving 21.7k citations
Hit Papers
Peers
Comparison fields: 5 of 158
- Marketing 16.1k
- Organizational Behavior and Human Resource Management 10.1k
- Information Systems and Management 3.6k
- Strategy and Management 3.5k
- Tourism, Leisure and Hospitality Management 294
Countries citing papers authored by Peter C. Verhoef
This map shows the geographic impact of Peter C. Verhoef's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Peter C. Verhoef with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Peter C. Verhoef more than expected).
Fields of papers citing papers by Peter C. Verhoef
This network shows the impact of papers produced by Peter C. Verhoef. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Peter C. Verhoef. The network helps show where Peter C. Verhoef may publish in the future.
Co-authors
The 25 scholars most cited alongside Peter C. Verhoef, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2024 | 2 | |
| 2 | 2023 | 35 | |
| 3 | When It Takes Three to Tango in the Digital Transformation Age: Synergies between Digital Orientation, Change Commitment and Organizational Agility | 2020 | 4 |
| 4 | Digital Readiness:Construct Development and Empirical Validation | 2019 | 10 |
| 5 | 'Operationalisering' van klantgerichtheid: omgaan met onvermijdelijke dilemma's | 2013 | 0 |
| 6 | The Effect of Search Channel Elimination on Purchase Incidence, Order Size and Channel Choice | 2013 | 0 |
| 7 | Handbook of Marketing and Finance | 2012 | 1 |
| 8 | Dutch Customer Performance Index: Het Nieuwe Meten van Klantprestaties | 2010 | 1 |
| 9 | Towards successful interactive campaign management | 2008 | 1 |
| 10 | Getting marketing back in the boardroom: Understanding the drivers of marketing's influence within the firm | 2008 | 5 |
| 11 | 2007 | 127 | |
| 12 | Trends in marketing en wetenschap | 2006 | 1 |
| 13 | Understanding the Impact of Brand Delistings on Assortment Evaluations and Store Switching and Complaining Intentions | 2004 | 3 |
| 14 | Once ideas erróneas sobre el CRM en la práctica | 2004 | 1 |
| 15 | The impact of brand and category characteristics on consumer stock-out reactions | 2002 | 6 |
| 16 | The Theoretical Underpinnings of Customer Asset Management | 2002 | 23 |
| 17 | The Joint Effect of Relationship Perceptions, Loyalty Program and Direct Mailing on Customer Share Development | 2002 | 7 |
| 18 | CHANGING PERCEPTIONS AND CHANGING BEHAVIOR IN CUSTOMER RELATIONSHIPS | 2001 | 1 |
| 19 | Predicting Customer Potential Value: an application in the insurance industry | 2001 | 4 |
| 20 | Consumer Perception and Evaluation of Waiting Time | 2000 | 6 |
About Peter C. Verhoef
Peter C. Verhoef is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Information Systems and Management, Management of Technology and Innovation and Tourism, Leisure and Hospitality Management, having authored 184 papers that have together received 23.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (78 papers), Consumer Retail Behavior Studies (76 papers), Consumer Market Behavior and Pricing (66 papers), Consumer Behavior in Brand Consumption and Identification (43 papers), Digital Marketing and Social Media (32 papers), Customer churn and segmentation (24 papers), Technology Adoption and User Behaviour (16 papers) and Innovation Diffusion and Forecasting (12 papers). The work is most often cited by research in Marketing (16.1k citations), Organizational Behavior and Human Resource Management (10.1k citations), Information Systems and Management (3.6k citations), Strategy and Management (3.5k citations) and Tourism, Leisure and Hospitality Management (294 citations). Peter C. Verhoef has collaborated with scholars based in Netherlands, United States and Germany. Frequent co-authors include Katherine N. Lemon, P.K. Kannan, Jenny van Doorn, J. Jeffrey Inman, Scott A. Neslin, Philip Hans Franses, John Qi Dong, Thijs Broekhuizen, Yakov Bart and Nicolai Etienne Fabian. Their work appears in journals such as International Journal of Research in Marketing, Journal of Retailing, Journal of Interactive Marketing, Journal of Marketing and Marketing Letters.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.