Mary Jo Bitner

85 total papers · 44.6k total citations
52 papers, 28.1k citations indexed

About

Mary Jo Bitner is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Mary Jo Bitner has authored 52 papers receiving a total of 28.1k indexed citations (citations by other indexed papers that have themselves been cited), including 33 papers in Organizational Behavior and Human Resource Management, 27 papers in Marketing and 22 papers in Sociology and Political Science. Recurrent topics in Mary Jo Bitner’s work include Customer Service Quality and Loyalty (33 papers), Service and Product Innovation (17 papers) and Psychology of Social Influence (10 papers). Mary Jo Bitner is often cited by papers focused on Customer Service Quality and Loyalty (33 papers), Service and Product Innovation (17 papers) and Psychology of Social Influence (10 papers). Mary Jo Bitner collaborates with scholars based in United States, Sweden and Portugal. Mary Jo Bitner's co-authors include Bernard H. Booms, Amy L. Ostrom, Matthew L. Meuter, Stephen Brown, Lois A. Mohr, Valarie A. Zeithaml, Robert I. Roundtree, Dwayne D. Gremler, Raymond P. Fisk and Felicia N. Morgan and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research.

Co-authorship network of co-authors of Mary Jo Bitner

This figure shows the co-authorship network connecting the top 25 collaborators of Mary Jo Bitner. A scholar is included among the top collaborators of Mary Jo Bitner based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Mary Jo Bitner. Mary Jo Bitner is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

Mary Jo Bitner

52 papers receiving 24.6k citations

Fields of papers citing papers by Mary Jo Bitner

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Mary Jo Bitner. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mary Jo Bitner. The network helps show where Mary Jo Bitner may publish in the future.

Countries citing papers authored by Mary Jo Bitner

Since Specialization
Citations

This map shows the geographic impact of Mary Jo Bitner's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mary Jo Bitner with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mary Jo Bitner more than expected).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar’s output or impact.

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