Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies
if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the
same subfield and year (this is the minimum needed to enter the top 1%, not the average
within it), or reaches the top citation threshold in at least one of its specific research
topics.
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2010968 citationsThorsten Wiesel et al.Journal of Service Researchprofile →
Peers — A (Enhanced Table)
Peers by citation overlap · career bar shows stage (early→late)
cites ·
hero ref
Countries citing papers authored by Thorsten Wiesel
Since
Specialization
Citations
This map shows the geographic impact of Thorsten Wiesel's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Thorsten Wiesel with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Thorsten Wiesel more than expected).
This network shows the impact of papers produced by Thorsten Wiesel. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Thorsten Wiesel. The network helps show where Thorsten Wiesel may publish in the future.
Co-authorship network of co-authors of Thorsten Wiesel
This figure shows the co-authorship network connecting the top 25 collaborators of Thorsten Wiesel.
A scholar is included among the top collaborators of Thorsten Wiesel based on the total number of
citations received by their joint publications. Widths of edges
represent the number of papers authors have co-authored together.
Node borders
signify the number of papers an author published with Thorsten Wiesel. Thorsten Wiesel is excluded from
the visualization to improve readability, since they are connected to all nodes in the network.
Haan, Evert de, Thorsten Wiesel, & Koen Pauwels. (2013). Which Advertising Forms Make a Difference in Online Path to Purchase. University of Groningen research database (University of Groningen / Centre for Information Technology). 13(104). 13–104.8 indexed citations
8.
Haan, Evert de, Peter C. Verhoef, & Thorsten Wiesel. (2013). There Is No Single Best Measure of Your Customers. University of Groningen research database (University of Groningen / Centre for Information Technology).2 indexed citations
9.
Schulze, Christian, Bernd Skiera, & Thorsten Wiesel. (2012). Linking Customer and Financial Metrics to Shareholder Value: The Leverage Effect in Customer-Based Valuation. SSRN Electronic Journal.10 indexed citations
10.
Verhoef, Peter C., et al.. (2010). Dutch Customer Performance Index: Het Nieuwe Meten van Klantprestaties. University of Groningen research database (University of Groningen / Centre for Information Technology). 4. 58–63.1 indexed citations
Pauwels, Koen, Tim Ambler, Bruce H. Clark, et al.. (2009). Dashboards as a Service. Journal of Service Research. 12(2). 175–189.151 indexed citations
14.
Wiesel, Thorsten, Bernd Skiera, & Julián Villanueva. (2008). Customer equity: an integral part of financial reporting. Deakin Research Online (Deakin University).4 indexed citations
Skiera, Bernd, Thorsten Wiesel, & Dieter Pfaff. (2005). Wertorientierte Kundenanalyse innerhalb der Financial Supply Chain.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.