Michael D. Johnson
Impact in
-
- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 0.02%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
Papers in
-
- Customer Service Quality and Loyalty 37
- Job Satisfaction and Organizational Behavior 15
- Marketing 37
- Consumer Behavior in Brand Consumption and Identification 23
- Consumer Retail Behavior Studies 18
- Co-authors
- Claes FornellEugene W. AndersonAnders GustafssonBarbara Everitt BryantDaniel R. IlgenJohn R. HollenbeckDustin K. JundtInger Roos
- Journals
- Journal of Applied Psychology (7 papers)Journal of Marketing (5 papers)Journal of Economic Psychology (5 papers)Academy of Management Journal (4 papers)Journal of Service Research (4 papers)
- Partner nations
- United StatesSwedenGermany
In The Last Decade
Michael D. Johnson
112 papers receiving 14.7k citations
Hit Papers
Peers
Comparison fields: 5 of 167
- Organizational Behavior and Human Resource Management 9.5k
- Marketing 6.4k
- Information Systems and Management 2.5k
- Strategy and Management 2.7k
- Tourism, Leisure and Hospitality Management 236
Countries citing papers authored by Michael D. Johnson
This map shows the geographic impact of Michael D. Johnson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Michael D. Johnson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Michael D. Johnson more than expected).
Fields of papers citing papers by Michael D. Johnson
This network shows the impact of papers produced by Michael D. Johnson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Michael D. Johnson. The network helps show where Michael D. Johnson may publish in the future.
Co-authors
The 25 scholars most cited alongside Michael D. Johnson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2025 | 1 | |
| 2 | 2025 | 0 | |
| 3 | 2025 | 0 | |
| 4 | 2019 | 28 | |
| 5 | 2017 | 46 | |
| 6 | 2013 | 65 | |
| 7 | 2012 | 123 | |
| 8 | 2006 | 209 | |
| 9 | Diversifying your customer portfolio | 2005 | 25 |
| 10 | 2003 | 69 | |
| 11 | Customer Satisfaction, Loyalty, and the Trust Environment | 1998 | 29 |
| 12 | Consumer Experience and Consideration Sets For Brands and Product Categories | 1997 | 16 |
| 13 | Customer Orientation and Market Action | 1997 | 104 |
| 14 | The Four Faces of Aggregation in Customer Satisfaction Research | 1995 | 11 |
| 15 | TSCALE: A New Multidimensional Scaling Procedure Based on Tversky's Contrast Model | 1992 | 1 |
| 16 | 1990 | 2 | |
| 17 | On the Nature of Product Attributes and Attribute Relationships | 1989 | 18 |
| 18 | 1986 | 22 | |
| 19 | Liquid crystal mapping of jet crossflow interactions | 1981 | 1 |
| 20 | An Information Processing Analysis of Product Labels | 1980 | 3 |
About Michael D. Johnson
Michael D. Johnson is a scholar working on Organizational Behavior and Human Resource Management, Marketing, General Decision Sciences, Tourism, Leisure and Hospitality Management and Social Psychology, having authored 116 papers that have together received 16.6k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (37 papers), Consumer Behavior in Brand Consumption and Identification (23 papers), Consumer Retail Behavior Studies (18 papers), Job Satisfaction and Organizational Behavior (15 papers), Cultural Differences and Values (10 papers), Team Dynamics and Performance (7 papers), Social and Intergroup Psychology (7 papers) and Complex Systems and Decision Making (6 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (9.5k citations), Marketing (6.4k citations), Information Systems and Management (2.5k citations), Strategy and Management (2.7k citations) and Tourism, Leisure and Hospitality Management (236 citations). Michael D. Johnson has collaborated with scholars based in United States, Sweden and Germany. Frequent co-authors include Claes Fornell, Eugene W. Anderson, Anders Gustafsson, Barbara Everitt Bryant, Daniel R. Ilgen, John R. Hollenbeck, Dustin K. Jundt, Inger Roos, Karen K. Nelson and Richard M. Frankel. Their work appears in journals such as Journal of Applied Psychology, Journal of Marketing, Journal of Economic Psychology, Academy of Management Journal and Journal of Service Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.