Eugene W. Anderson

24.8k total citations · 8 hit papers
26 papers, 17.8k citations indexed

About

Eugene W. Anderson is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Economics and Econometrics. According to data from OpenAlex, Eugene W. Anderson has authored 26 papers receiving a total of 17.8k indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Organizational Behavior and Human Resource Management, 16 papers in Marketing and 3 papers in Economics and Econometrics. Recurrent topics in Eugene W. Anderson's work include Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (15 papers) and Consumer Market Behavior and Pricing (5 papers). Eugene W. Anderson is often cited by papers focused on Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (15 papers) and Consumer Market Behavior and Pricing (5 papers). Eugene W. Anderson collaborates with scholars based in United States. Eugene W. Anderson's co-authors include Claes Fornell, Donald R. Lehmann, Mary W. Sullivan, Michael D. Johnson, Barbara Everitt Bryant, Roland T. Rust, Sanal K. Mazvancheryl, Sattar Mansi, Linda Court Salisbury and Steven M. Shugan and has published in prestigious journals such as Journal of Marketing, Management Science and Journal of Marketing Research.

In The Last Decade

Eugene W. Anderson

26 papers receiving 15.3k citations

Hit Papers

5 papers align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

1994 3.4k citations Eugene W. Anderson, Claes Fornell et al. Journal of Marketing profile →
The Antecedents and Consequences of Customer Satisfaction for Firms

1993 3.4k citations Eugene W. Anderson, Mary W. Sullivan Marketing Science profile →
The American Customer Satisfaction Index: Nature, Purpose, and Findings

1996 2.8k citations Claes Fornell, Michael D. Johnson et al. Journal of Marketing profile →
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

1994 1.7k citations Eugene W. Anderson, Claes Fornell et al. Journal of Marketing profile →
Customer Satisfaction and Word of Mouth

1998 1.5k citations Eugene W. Anderson Journal of Service Research profile →
The American Customer Satisfaction Index: Nature, Purpose, and Findings

1996 1.4k citations Claes Fornell, Michael D. Johnson et al. Journal of Marketing profile →
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

1997 952 citations Eugene W. Anderson, Claes Fornell et al. Marketing Science profile →
Customer Satisfaction and Shareholder Value

2004 943 citations Eugene W. Anderson, Claes Fornell et al. Journal of Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Eugene W. Anderson United States	20	12.4k	10.0k	5.6k	3.9k	2.8k	26	17.8k
Steven A. Taylor United States	30	13.0k 1.0×	8.8k 0.9×	5.0k 0.9×	4.0k 1.0×	2.0k 0.7×	63	17.3k
Ruth N. Bolton United States	44	12.2k 1.0×	11.7k 1.2×	7.0k 1.2×	3.5k 0.9×	2.2k 0.8×	75	18.7k
J. Joseph Cronin United States	32	18.6k 1.5×	13.9k 1.4×	8.1k 1.4×	5.6k 1.4×	3.1k 1.1×	57	25.1k
Roland T. Rust United States	63	10.5k 0.8×	12.5k 1.3×	7.1k 1.3×	3.6k 0.9×	4.1k 1.5×	164	23.4k
Jagdip Singh United States	53	9.7k 0.8×	5.7k 0.6×	5.1k 0.9×	2.6k 0.7×	2.9k 1.0×	105	15.8k
Peter C. Verhoef Netherlands	65	10.1k 0.8×	16.1k 1.6×	7.8k 1.4×	3.6k 0.9×	3.5k 1.3×	184	23.6k
Jagdish N. Sheth United States	61	8.4k 0.7×	12.4k 1.2×	7.3k 1.3×	3.4k 0.9×	4.4k 1.6×	253	22.8k
Rohit Deshpandé United States	43	10.2k 0.8×	7.5k 0.8×	5.8k 1.0×	3.1k 0.8×	8.1k 2.9×	89	20.2k
Gerald Zaltman United States	44	7.3k 0.6×	6.3k 0.6×	5.5k 1.0×	2.8k 0.7×	3.9k 1.4×	122	15.9k
Christian Homburg Germany	68	9.1k 0.7×	8.6k 0.9×	4.8k 0.8×	2.2k 0.6×	6.5k 2.3×	253	18.3k

Countries citing papers authored by Eugene W. Anderson

Since Specialization

Citations

This map shows the geographic impact of Eugene W. Anderson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Eugene W. Anderson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Eugene W. Anderson more than expected).

Fields of papers citing papers by Eugene W. Anderson

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Eugene W. Anderson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Eugene W. Anderson. The network helps show where Eugene W. Anderson may publish in the future.

Co-authorship network of co-authors of Eugene W. Anderson

This figure shows the co-authorship network connecting the top 25 collaborators of Eugene W. Anderson. A scholar is included among the top collaborators of Eugene W. Anderson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Eugene W. Anderson. Eugene W. Anderson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Anderson, Eugene W. & Sattar Mansi. (2009). Does Customer Satisfaction Matter to Investors? Findings from the Bond Market. Journal of Marketing Research. 46(5). 703–714. 97 indexed citations

Anderson, Eugene W. & Sattar Mansi. (2008). Does Customer Satisfaction Matter to Investors? Findings from the Bond Market. SSRN Electronic Journal. 10 indexed citations

Jones, R K, et al.. (2007). Evaluation of a Full-Time Ride Service Program: Aspen, Colorado’s Tipsy Taxi Service. Rosa P: A digital library for transportation research (United States Department of Transportation). 3 indexed citations

Morgan, Neil A., Eugene W. Anderson, & Vikas Mittal. (2005). Understanding Firms’ Customer Satisfaction Information Usage. Journal of Marketing. 69(3). 131–151. 13 indexed citations

Mittal, Vikas, Eugene W. Anderson, Akin Sayrak, & Pandu R. Tadikamalla. (2005). Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction. Marketing Science. 24(4). 544–555. 20 indexed citations

Anderson, Eugene W., Claes Fornell, & Sanal K. Mazvancheryl. (2004). Customer Satisfaction and Shareholder Value. Journal of Marketing. 68(4). 172–185. 943 indexed citations breakdown →

Anderson, Eugene W. & Linda Court Salisbury. (2003). The Formation of Market-Level Expectations and Its Covariates. Journal of Consumer Research. 30(1). 115–124. 90 indexed citations

Anderson, Eugene W. & Vikas Mittal. (2000). Strengthening the Satisfaction-Profit Chain. Journal of Service Research. 3(2). 107–120. 23 indexed citations

Anderson, Eugene W. & Claes Fornell. (2000). Foundations of the American Customer Satisfaction Index. Total Quality Management. 11(7). 869–882. 385 indexed citations

10.

Anderson, Eugene W., Claes Fornell, & Roland T. Rust. (1997). Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services. Marketing Science. 16(2). 129–145. 952 indexed citations breakdown →

11.

Fornell, Claes, et al.. (1996). The American Customer Satisfaction Index: Nature, Purpose, and Findings. Journal of Marketing. 60(4). 7–7. 2798 indexed citations breakdown →

12.

Fornell, Claes, et al.. (1996). The American Customer Satisfaction Index: Nature, Purpose, and Findings. Journal of Marketing. 60(4). 7–18. 1388 indexed citations breakdown →

13.

Huff, Lenard C., Claes Fornell, & Eugene W. Anderson. (1996). Quality and Productivity: ContradictoryandComplementary. Quality Management Journal. 4(1). 22–39. 42 indexed citations

14.

Johnson, Michael D., Eugene W. Anderson, & Claes Fornell. (1995). Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework. Journal of Consumer Research. 21(4). 695–695. 445 indexed citations

15.

Ramaswamy, Venkatram, Eugene W. Anderson, & Wayne S. DeSarbo. (1994). A Disaggregate Negative Binomial Regression Procedure for Count Data Analysis. SSRN Electronic Journal. 2 indexed citations

16.

Ramaswamy, Venkatram, Eugene W. Anderson, & Wayne S. DeSarbo. (1994). A Disaggregate Negative Binomial Regression Procedure for Count Data Analysis. Management Science. 40(3). 405–417. 37 indexed citations

17.

Anderson, Eugene W., Claes Fornell, & Donald R. Lehmann. (1994). Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. Journal of Marketing. 58(3). 53–53. 3414 indexed citations breakdown →

18.

Anderson, Eugene W., Claes Fornell, & Donald R. Lehmann. (1993). Economic consequences of providing quality and customer satisfaction. Marketing Science Institute eBooks. 19 indexed citations

19.

Anderson, Eugene W. & Mary W. Sullivan. (1993). The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science. 12(2). 125–143. 3370 indexed citations breakdown →

20.

Anderson, Eugene W. & Steven M. Shugan. (1991). Repositioning for Changing Preferences: The Case of Beef versus Poultry. Journal of Consumer Research. 18(2). 219–219. 84 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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