James M. Carman

5.7k total citations · 2 hit papers
46 papers, 4.2k citations indexed

About

James M. Carman is a scholar working on Economics and Econometrics, Marketing and Sociology and Political Science. According to data from OpenAlex, James M. Carman has authored 46 papers receiving a total of 4.2k indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Economics and Econometrics, 9 papers in Marketing and 6 papers in Sociology and Political Science. Recurrent topics in James M. Carman's work include Consumer Market Behavior and Pricing (5 papers), Healthcare Quality and Management (5 papers) and Consumer Behavior in Brand Consumption and Identification (3 papers). James M. Carman is often cited by papers focused on Consumer Market Behavior and Pricing (5 papers), Healthcare Quality and Management (5 papers) and Consumer Behavior in Brand Consumption and Identification (3 papers). James M. Carman collaborates with scholars based in United States, Netherlands and Canada. James M. Carman's co-authors include Éric Langeard, Heidi Boerstler, Stephen M. Shortell, Edward J. O’Connor, Ellen Hughes, R. W. G. FOSTER, Robert G. Harris, David A. Aaker, Edward F. X. Hughes and Richard W. Foster and has published in prestigious journals such as Science, Journal of Marketing and Strategic Management Journal.

In The Last Decade

James M. Carman

45 papers receiving 3.5k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

1990 2.2k citations James M. Carman Journal of Retailing profile →
Assessing the impact of continuous quality improvement/total quality management: concept versus implementation.

1995 541 citations Stephen M. Shortell, James M. Carman et al. profile →

Peers

James M. Carman

OBHRM

MARKE

GHP

SPS

SM

Syed Saad Andaleeb United States

Leonard A. Schlesinger United States

Emin Babakus United States

John R. Kimberly United States

William Boulding United States

Gary W. Loveman United States

John E. Swan United States

Neeli Bendapudi United States

Benjamin Schneider United States

W. Glynn Mangold United States

Syed Saad Andaleeb United States

James M. Carman

1.9k ×0.8

OBHRM

1.0k ×0.6

MARKE

931 ×1.2

GHP

603 ×0.8

SPS

589 ×0.8

SM

Citations per year, relative to James M. Carman James M. Carman (= 1×) peers Syed Saad Andaleeb

Countries citing papers authored by James M. Carman

Since Specialization

Citations

This map shows the geographic impact of James M. Carman's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by James M. Carman with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites James M. Carman more than expected).

Fields of papers citing papers by James M. Carman

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by James M. Carman. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by James M. Carman. The network helps show where James M. Carman may publish in the future.

Co-authorship network of co-authors of James M. Carman

This figure shows the co-authorship network connecting the top 25 collaborators of James M. Carman. A scholar is included among the top collaborators of James M. Carman based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with James M. Carman. James M. Carman is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

1.

Carman, James M., Stephen M. Shortell, Richard W. Foster, et al.. (2010). Keys for successful implementation of total quality management in hospitals. Health Care Management Review. 35(4). 283–293. 84 indexed citations

2.

Carman, James M.. (2000). Patient perceptions of service quality: combining the dimensions. Journal of Services Marketing. 14(4). 337–352. 121 indexed citations

3.

Carman, James M., et al.. (1996). Keys for successful implementation of total quality management in hospitals. Health Care Management Review. 21(1). 48–60. 104 indexed citations

4.

Hughes, Edward F. X., et al.. (1995). An Integrative Model for Organization-wide Quality Improvement. Quality Management in Health Care. 3(4). 19–30. 46 indexed citations

5.

Carman, James M.. (1993). Continuous Quality Improvement as a Survival Strategy: The Southern Pacific Experience. California Management Review. 35(3). 118–132. 25 indexed citations

6.

Carman, James M.. (1992). Theories of A1Truism and Behavior Modification Campaigns. Journal of Macromarketing. 12(1). 5–18. 16 indexed citations

7.

Carman, James M.. (1990). Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions. Journal of Retailing. 66(1). 33–55. 2241 indexed citations breakdown →

8.

Hagerty, Michael R., James M. Carman, & Gary J. Russell. (1988). Estimating Elasticities with PIMS Data: Methodological Issues and Substantive Implications. Journal of Marketing Research. 25(1). 1–9. 31 indexed citations

9.

Carman, James M., et al.. (1988). The Limits of Power in Hospital Markets. Medical Care Review. 45(1). 5–48. 14 indexed citations

10.

Balderston, Frederick E. & James M. Carman. (1987). Alternative Delivery Systems for Consumer Financial Services. eScholarship (California Digital Library). 1 indexed citations

11.

Sheth, Jagdish N., Louis P. Bucklin, & James M. Carman. (1986). Distribution channels and institutions. JAI Press eBooks. 3 indexed citations

12.

Aaker, David A. & James M. Carman. (1982). Are You Overadvertising?. Journal of Advertising Research. 22(4). 57–70. 5 indexed citations

13.

Pratt, Michael D., Frederick E. Balderston, James M. Carman, & Francesco M. Nicosia. (1982). Regulation of Marketing and the Public Interest. Southern Economic Journal. 48(4). 1138–1138. 9 indexed citations

14.

Aaker, David A., et al.. (1980). On Using Response Latency to Measure Preference. Journal of Marketing Research. 17(2). 237–244. 32 indexed citations

15.

Carman, James M.. (1978). Values and Consumption Patterns: a Closed Loop. ACR North American Advances. 53 indexed citations

16.

Goldstucker, Jac L., James M. Carman, & Kenneth P. Uhl. (1974). Phillips and Duncan's Marketing Principles and Methods. Journal of Marketing. 38(1). 108–108. 2 indexed citations

17.

Carman, James M., et al.. (1971). A Link between Learning Theory and Utility Theory?. Journal of Marketing Research. 8(3). 394–394. 1 indexed citations

18.

Carman, James M.. (1970). Correlates of Brand Loyalty: Some Positive Results. Journal of Marketing Research. 7(1). 67–76. 82 indexed citations

19.

Carman, James M.. (1970). Correlates of Brand Loyalty: Some Positive Results. Journal of Marketing Research. 7(1). 67–67. 35 indexed citations

20.

Carman, James M., et al.. (1967). The Application of Social Class in Market Segmentation. Journal of Marketing Research. 4(1). 92–92. 20 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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