Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

2.2k indexed citations

Abstract

loading...

About

This paper, published in 1990, received 2.2k indexed citations. Written by James M. Carman covering the research area of Organizational Behavior and Human Resource Management. It is primarily cited by scholars working on Organizational Behavior and Human Resource Management (2.0k citations), Marketing (1.2k citations) and Information Systems and Management (590 citations). Published in Journal of Retailing.

In The Last Decade

doi.org/w4665600 →

Countries where authors are citing Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

Specialization
Citations

This map shows the geographic impact of Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions more than expected).

Fields of papers citing Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

This paper is also available at doi.org/w4665600.

Explore hit-papers with similar magnitude of impact

Rankless by CCL
2026