John E. Swan
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.1%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
Papers in
-
- Customer Service Quality and Loyalty 34
- Marketing 23
- Consumer Behavior in Brand Consumption and Identification 14
- Co-authors
- Richard L. Oliver (5 shared papers)Karl J. McCleary (1 shared paper)Patrick Asubonteng (1 shared paper)Michael R. Bowers (5 shared papers)David R. Rink (8 shared papers)I. Fredrick Trawick (12 shared papers)Lynne D. Richardson (5 shared papers)W. F. Koehler (3 shared papers)
- Journals
- Journal of Personal Selling and Sales Management (13 papers)Journal of Marketing (12 papers)Journal of Marketing Research (10 papers)Journal of the Academy of Marketing Science (9 papers)Industrial Marketing Management (7 papers)
- Partner nations
- United StatesLatviaGhana
In The Last Decade
John E. Swan
86 papers receiving 6.3k citations
Hit Papers
Peers
Comparison fields: 5 of 139
- Organizational Behavior and Human Resource Management 4.9k
- Marketing 3.7k
- Information Systems and Management 1.5k
- Tourism, Leisure and Hospitality Management 162
- Strategy and Management 941
Countries citing papers authored by John E. Swan
This map shows the geographic impact of John E. Swan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by John E. Swan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites John E. Swan more than expected).
Fields of papers citing papers by John E. Swan
This network shows the impact of papers produced by John E. Swan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by John E. Swan. The network helps show where John E. Swan may publish in the future.
Co-authors
The 25 scholars most cited alongside John E. Swan, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 89 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach Hit paper breakdown → | 1989 | 1375 |
| 2 | SERVQUAL revisited: a critical review of service quality Hit paper breakdown → | 1996 | 715 |
| 3 | Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction Hit paper breakdown → | 1989 | 685 |
| 4 | Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach Hit paper breakdown → | 1989 | 681 |
| 5 | Product Performance and Consumer Satisfaction: A New Concept Hit paper breakdown → | 1976 | 435 |
| 6 | Postpurchase communications by consumers | 1989 | 384 |
| 7 | Disconfirmation of expectations and satisfaction with a retail service. | 1981 | 334 |
| 8 | 1985 | 303 | |
| 9 | 1999 | 294 | |
| 10 | 1979 | 294 | |
| 11 | 1994 | 292 | |
| 12 | 1976 | 187 | |
| 13 | 2013 | 83 | |
| 14 | 2003 | 81 | |
| 15 | 2013 | 74 | |
| 16 | 1984 | 64 | |
| 17 | 1978 | 46 | |
| 18 | 1991 | 44 | |
| 19 | 1983 | 43 | |
| 20 | 1976 | 42 |
About John E. Swan
John E. Swan is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Information Systems and Management and Management Information Systems, having authored 89 papers that have together received 7.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (34 papers), Consumer Behavior in Brand Consumption and Identification (14 papers), Management and Marketing Education (10 papers), Technology Adoption and User Behaviour (8 papers), Quality and Supply Management (7 papers), Ethics in Business and Education (5 papers), Patient Satisfaction in Healthcare (5 papers) and Digital Marketing and Social Media (4 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (4.9k citations), Marketing (3.7k citations), Information Systems and Management (1.5k citations), Tourism, Leisure and Hospitality Management (162 citations) and Strategy and Management (941 citations). John E. Swan has collaborated with scholars based in United States, Latvia and Ghana. Frequent co-authors include Richard L. Oliver, Karl J. McCleary, Patrick Asubonteng, Michael R. Bowers, David R. Rink, I. Fredrick Trawick, Lynne D. Richardson, W. F. Koehler, Charles M. Futrell and Thomas L. Powers. Their work appears in journals such as Journal of Personal Selling and Sales Management, Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science and Industrial Marketing Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.