John E. Swan

10.1k total citations · 5 hit papers
89 papers, 7.4k citations indexed

About

John E. Swan is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, John E. Swan has authored 89 papers receiving a total of 7.4k indexed citations (citations by other indexed papers that have themselves been cited), including 36 papers in Organizational Behavior and Human Resource Management, 23 papers in Marketing and 15 papers in Sociology and Political Science. Recurrent topics in John E. Swan's work include Customer Service Quality and Loyalty (34 papers), Consumer Behavior in Brand Consumption and Identification (14 papers) and Management and Marketing Education (10 papers). John E. Swan is often cited by papers focused on Customer Service Quality and Loyalty (34 papers), Consumer Behavior in Brand Consumption and Identification (14 papers) and Management and Marketing Education (10 papers). John E. Swan collaborates with scholars based in United States, Ghana and Latvia. John E. Swan's co-authors include Richard L. Oliver, Patrick Asubonteng, Karl J. McCleary, Michael R. Bowers, David R. Rink, I. Fredrick Trawick, Lynne D. Richardson, W. F. Koehler, Charles M. Futrell and Thomas L. Powers and has published in prestigious journals such as Journal of Marketing, Journal of Applied Psychology and Journal of Marketing Research.

In The Last Decade

John E. Swan

86 papers receiving 6.3k citations

Hit Papers

5 papers align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach

1989 1.4k citations Richard L. Oliver, John E. Swan Journal of Marketing profile →
SERVQUAL revisited: a critical review of service quality

1996 715 citations John E. Swan et al. profile →
Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction

1989 685 citations Richard L. Oliver, John E. Swan profile →
Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach

1989 681 citations Richard L. Oliver, John E. Swan Journal of Marketing profile →
Product Performance and Consumer Satisfaction: A New Concept

1976 435 citations John E. Swan et al. Journal of Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
John E. Swan United States	30	4.9k	3.7k	2.5k	1.5k	941	89	7.4k
Carol Surprenant United States	10	5.1k 1.0×	3.7k 1.0×	2.6k 1.1×	1.6k 1.0×	696 0.7×	12	6.8k
J. Paul Peter United States	29	3.5k 0.7×	4.2k 1.1×	2.5k 1.0×	1.6k 1.0×	1.4k 1.5×	50	8.9k
Bernard H. Booms United States	12	5.8k 1.2×	3.8k 1.0×	3.0k 1.2×	1.2k 0.7×	843 0.9×	20	7.5k
Robert B. Woodruff United States	17	4.8k 1.0×	4.4k 1.2×	2.1k 0.9×	1.3k 0.8×	1.2k 1.2×	31	7.3k
W. Earl Sasser United States	14	6.7k 1.4×	4.6k 1.2×	2.3k 0.9×	1.7k 1.1×	1.5k 1.6×	39	8.7k
Leonard A. Schlesinger United States	16	4.0k 0.8×	3.1k 0.8×	1.6k 0.7×	855 0.6×	1.1k 1.2×	57	6.4k
Lawrence A. Crosby United States	21	5.2k 1.1×	3.7k 1.0×	2.6k 1.1×	1.5k 1.0×	1.5k 1.6×	37	7.3k
R. Kenneth Teas United States	24	3.8k 0.8×	2.5k 0.7×	1.2k 0.5×	1.1k 0.7×	579 0.6×	58	4.9k
Richard A. Spreng United States	19	4.5k 0.9×	3.7k 1.0×	2.8k 1.1×	2.0k 1.3×	651 0.7×	32	6.8k
James L. Heskett United States	17	5.0k 1.0×	2.7k 0.7×	1.6k 0.6×	1.1k 0.7×	2.0k 2.1×	51	7.7k

Countries citing papers authored by John E. Swan

Since Specialization

Citations

This map shows the geographic impact of John E. Swan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by John E. Swan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites John E. Swan more than expected).

Fields of papers citing papers by John E. Swan

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by John E. Swan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by John E. Swan. The network helps show where John E. Swan may publish in the future.

Co-authorship network of co-authors of John E. Swan

This figure shows the co-authorship network connecting the top 25 collaborators of John E. Swan. A scholar is included among the top collaborators of John E. Swan based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with John E. Swan. John E. Swan is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Scott, Robert A., et al.. (2013). Organizational Behavior Modification: A General Motivational Tool for Sales Management. Journal of Personal Selling and Sales Management. 6(2). 61–70. 3 indexed citations

Swan, John E., et al.. (2013). Utilization of Sales Management Knowledge and Identification of Contributors: An Analysis of JPSSM 1980–1990. Journal of Personal Selling and Sales Management. 2 indexed citations

Trawick, I. Fredrick, John E. Swan, & David R. Rink. (2013). Industrial Buyer Evaluation of the Ethics of Salesperson Gift Giving; Value of the Gift and Customer vs. Prospect Status. Journal of Personal Selling and Sales Management. 9 indexed citations

Swan, John E., et al.. (2013). Gaining Customer Trust: A Conceptual Guide for the Salesperson. Journal of Personal Selling and Sales Management. 5(2). 39–48. 83 indexed citations

Hawes, Jon M., et al.. (2013). Trust Earning Perceptions of Sellers and Buyers. Journal of Personal Selling and Sales Management. 9(1). 1–8. 74 indexed citations

Swan, John E., et al.. (2013). Improving the Public Acceptance of Sales People Through Professionalization. Journal of Personal Selling and Sales Management. 4 indexed citations

Martin, Warren S. & John E. Swan. (2004). Premium Price Blues: Customers Voicing Price Complaints, Buying and Not Buying. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 17. 142. 1 indexed citations

Swan, John E., Warren S. Martin, & I. Fredrick Trawick. (2003). Compensatory Satisfaction: An Ethnography of Avoiding Disappointment and Producing Satisfaction in Birding. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 16. 157. 2 indexed citations

Swan, John E., et al.. (2003). Do Appealing Hospital Rooms Increase Patient Evaluations of Physicians, Nurses, and Hospital Services?. Health Care Management Review. 28(3). 254–264. 81 indexed citations

10.

Richardson, Lynne D., et al.. (1994). Sampling and Data Collection Methods in Sales Force Research: Issues and Recommendations for Improvement. Journal of Personal Selling and Sales Management. 14(4). 31–39. 13 indexed citations

11.

Swan, John E. & Richard L. Oliver. (1991). An Applied Analysis of Buyer Equity Perceptions and Satisfaction with Automobile Salespeople. Journal of Personal Selling and Sales Management. 11(2). 15–26. 44 indexed citations

12.

Swan, John E. & Richard L. Oliver. (1989). Postpurchase communications by consumers. Journal of Retailing. 65(4). 516–534. 384 indexed citations

13.

Oliver, Richard L. & John E. Swan. (1989). Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach. Journal of Marketing. 53(2). 21–35. 681 indexed citations breakdown →

14.

Swan, John E., et al.. (1985). How industrial salespeople gain customer trust. Industrial Marketing Management. 14(3). 203–211. 303 indexed citations

15.

Swan, John E., et al.. (1984). Industrial Buyer Image of the Saleswoman. Journal of Marketing. 48(1). 110–116. 64 indexed citations

16.

Swan, John E., et al.. (1982). Sex Roles and the Desirability of Job Rewards, Expectations and Aspirations of Male versus Female Salespeople. Journal of Personal Selling and Sales Management. 2(1). 39–45. 15 indexed citations

17.

Swan, John E. & Warren S. Martin. (1981). Testing Comparison Level and Predictive Expectations Models of Satisfaction. ACR North American Advances. 24 indexed citations

18.

Swan, John E., et al.. (1981). The Image of the Salesperson: Prestige and Other Dimensions. Journal of Personal Selling and Sales Management. 1(1). 48–56. 12 indexed citations

19.

Swan, John E., et al.. (1981). Disconfirmation of expectations and satisfaction with a retail service.. Journal of Retailing. 334 indexed citations

20.

Swan, John E.. (1969). Experimental Analysis of Predecision Information Seeking. Journal of Marketing Research. 6(2). 192–197. 30 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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