Chiara Orsingher
- Organizational Behavior and Human Resource Management top 0.5%
- Marketing top 0.5%
- Sociology and Political Science top 2%
- Artificial Intelligence top 5%
- Information Systems and Management top 1%
- Co-authors
- Yves Van VaerenberghSara ValentiniMatteo De AngelisJanet R. McColl‐KennedyAndrew S. GallanArne De KeyserMohamed ZakiLars Witell
- Topics
- Customer Service Quality and Loyalty (18 papers)Consumer Retail Behavior Studies (7 papers)Digital Marketing and Social Media (6 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementInformation Systems and Management
- Journals
- Journal of Business ResearchJournal of the Academy of Marketing ScienceAcademy of Management Perspectives
- Partner nations
- ItalyUnited StatesBelgium
In The Last Decade
Chiara Orsingher
25 papers receiving 2.1k citations
Hit Papers
Peers
Comparison fields: 5 of 110
- Organizational Behavior and Human Resource Management 1.2k
- Marketing 1.1k
- Sociology and Political Science 906
- Artificial Intelligence 379
- Information Systems and Management 354
Countries citing papers authored by Chiara Orsingher
This map shows the geographic impact of Chiara Orsingher's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Chiara Orsingher with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Chiara Orsingher more than expected).
Fields of papers citing papers by Chiara Orsingher
This network shows the impact of papers produced by Chiara Orsingher. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Chiara Orsingher. The network helps show where Chiara Orsingher may publish in the future.
Co-authorship network of co-authors of Chiara Orsingher
This figure shows the co-authorship network connecting the top 25 collaborators of Chiara Orsingher. A scholar is included among the top collaborators of Chiara Orsingher based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Chiara Orsingher. Chiara Orsingher is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 56 | |
| 2 | 36 | |
| 3 | 147 | |
| 4 | Customer experience challenges: bringing together digital, physical and social realmsbreakdown → | 497 |
| 5 | 220 | |
| 6 | 34 | |
| 7 | 13 | |
| 8 | 1 | |
| 9 | 141 | |
| 10 | 7 | |
| 11 | 36 | |
| 12 | 207 | |
| 13 | 90 | |
| 14 | 24 | |
| 15 | 1 | |
| 16 | A Meta-Analysis of Satisfaction with Complaint Handling | 3 |
| 17 | 19 | |
| 18 | Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura | 1 |
| 19 | 1 | |
| 20 | 44 |
About Chiara Orsingher
Chiara Orsingher is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Tourism, Leisure and Hospitality Management, having authored 26 papers that have together received 2.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (7 papers) and Digital Marketing and Social Media (6 papers). The work is most often cited by research in Marketing (1.1k citations), Organizational Behavior and Human Resource Management (1.2k citations) and Information Systems and Management (354 citations). Chiara Orsingher has collaborated with scholars based in Italy, United States and Belgium. Frequent co-authors include Yves Van Vaerenbergh, Sara Valentini, Matteo De Angelis, Janet R. McColl‐Kennedy, Andrew S. Gallan, Arne De Keyser, Mohamed Zaki, Lars Witell, Lilliemay Cheung and Ruth N. Bolton. Their work appears in journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Academy of Management Perspectives.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.