Chiara Orsingher

3.1k total citations · 1 hit paper
26 papers, 2.2k citations indexed

About

Chiara Orsingher is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Chiara Orsingher has authored 26 papers receiving a total of 2.2k indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Organizational Behavior and Human Resource Management, 12 papers in Marketing and 9 papers in Sociology and Political Science. Recurrent topics in Chiara Orsingher's work include Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (7 papers) and Digital Marketing and Social Media (6 papers). Chiara Orsingher is often cited by papers focused on Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (7 papers) and Digital Marketing and Social Media (6 papers). Chiara Orsingher collaborates with scholars based in Italy, United States and Belgium. Chiara Orsingher's co-authors include Yves Van Vaerenbergh, Sara Valentini, Matteo De Angelis, Janet R. McColl‐Kennedy, Andrew S. Gallan, Arne De Keyser, Mohamed Zaki, Lars Witell, Lilliemay Cheung and Ruth N. Bolton and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Academy of Management Perspectives.

In The Last Decade

Chiara Orsingher

25 papers receiving 2.1k citations

Hit Papers

Customer experience challenges: bringing together digital... 2018 2026 2020 2023 2018 100 200 300 400
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Customer experience challenges: bringing together digital, physical and social realms
    2018 497 citations Ruth N. Bolton, Janet R. McColl‐Kennedy et al. Journal of service management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Chiara Orsingher Italy 17 1.2k 1.1k 906 379 354 26 2.2k
Nancy V. Wünderlich Germany 17 627 0.5× 1.1k 1.0× 940 1.0× 850 2.2× 456 1.3× 36 2.3k
Arne De Keyser France 14 710 0.6× 1.1k 1.0× 765 0.8× 591 1.6× 249 0.7× 29 1.9k
Debbie Keeling United Kingdom 27 451 0.4× 1.6k 1.5× 1.2k 1.3× 252 0.7× 820 2.3× 64 2.9k
Nancy J. Sirianni United States 16 691 0.6× 1.2k 1.0× 826 0.9× 322 0.8× 198 0.6× 25 1.9k
Constantinos‐Vasilios Priporas United Kingdom 24 520 0.4× 1.3k 1.2× 1.4k 1.5× 130 0.3× 461 1.3× 80 2.5k
Maik Hammerschmidt Germany 20 765 0.7× 927 0.8× 804 0.9× 226 0.6× 455 1.3× 71 1.8k
Dheeraj Sharma India 18 640 0.5× 416 0.4× 746 0.8× 91 0.2× 363 1.0× 86 2.0k
Philipp Klaus Monaco 28 1.7k 1.5× 2.4k 2.1× 1.5k 1.7× 264 0.7× 553 1.6× 76 3.4k
Lars Meyer‐Waarden France 20 684 0.6× 1.0k 0.9× 589 0.7× 183 0.5× 311 0.9× 40 1.7k
Todd J. Arnold United States 26 1.4k 1.2× 1.1k 1.0× 799 0.9× 103 0.3× 232 0.7× 53 2.6k

Countries citing papers authored by Chiara Orsingher

Since Specialization
Citations

This map shows the geographic impact of Chiara Orsingher's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Chiara Orsingher with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Chiara Orsingher more than expected).

Fields of papers citing papers by Chiara Orsingher

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Chiara Orsingher. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Chiara Orsingher. The network helps show where Chiara Orsingher may publish in the future.

Co-authorship network of co-authors of Chiara Orsingher

This figure shows the co-authorship network connecting the top 25 collaborators of Chiara Orsingher. A scholar is included among the top collaborators of Chiara Orsingher based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Chiara Orsingher. Chiara Orsingher is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Valentini, Sara, Chiara Orsingher, & Aleksandra Polyakova. (2020). Customers’ emotions in service failure and recovery: a meta-analysis. Marketing Letters. 31(2-3). 199–216. 56 indexed citations
2.
Wirtz, Jochen, Chiara Orsingher, & Hichang Cho. (2019). Engaging customers through online and offline referral reward programs. European Journal of Marketing. 53(9). 1962–1987. 36 indexed citations
3.
Robinson, Stacey G., Chiara Orsingher, Linda Alkire, et al.. (2019). Frontline encounters of the AI kind: An evolved service encounter framework. Journal of Business Research. 116. 366–376. 147 indexed citations
4.
Bolton, Ruth N., Janet R. McColl‐Kennedy, Lilliemay Cheung, et al.. (2018). Customer experience challenges: bringing together digital, physical and social realms. Journal of service management. 29(5). 776–808. 497 indexed citations breakdown →
5.
Vaerenbergh, Yves Van, et al.. (2018). The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research. Journal of Service Research. 22(2). 103–119. 220 indexed citations
6.
Orsingher, Chiara & Jochen Wirtz. (2017). Psychological drivers of referral reward program effectiveness. Journal of Services Marketing. 32(3). 256–268. 34 indexed citations
7.
Orsingher, Chiara, Jens Hogreve, & Andrea Ordanini. (2016). Building on the past: advancing theory in services through meta-analysis. Journal of service management. 27(1). 37–42. 13 indexed citations
8.
Orsingher, Chiara. (2016). Synthesizing research in marketing through meta-analysis. MERCATI & COMPETITIVITÀ. 7–10. 1 indexed citations
9.
Vaerenbergh, Yves Van & Chiara Orsingher. (2016). Service Recovery: An Integrative Framework and Research Agenda. Academy of Management Perspectives. 30(3). 328–346. 141 indexed citations
10.
Aksoy, Lerzan, Jens Hogreve, Bart Larivière, Andrea Ordanini, & Chiara Orsingher. (2015). Relative measures in service research. Journal of Services Marketing. 29(6/7). 448–452. 7 indexed citations
11.
Pizzi, Gabriele, Gian Luca Marzocchi, Chiara Orsingher, & Alessandra Zammit. (2015). The Temporal Construal of Customer Satisfaction. Journal of Service Research. 18(4). 484–497. 36 indexed citations
12.
Vaerenbergh, Yves Van, Chiara Orsingher, Iris Vermeir, & Bart Larivière. (2014). A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes. Journal of Service Research. 17(4). 381–398. 207 indexed citations
13.
Wirtz, Jochen, Chiara Orsingher, Patricia Chew, & Siok Kuan Tambyah. (2012). The Role of Metaperception on the Effectiveness of Referral Reward Programs. Journal of Service Research. 16(1). 82–98. 90 indexed citations
14.
Orsingher, Chiara, Gian Luca Marzocchi, & Sara Valentini. (2011). Consumer (goal) satisfaction: A means‐ends chain approach. Psychology and Marketing. 28(7). 730–748. 24 indexed citations
15.
Llosa, Sylvie, et al.. (2011). The La Londe Conference 2010. Journal of service management. 22(5). 1 indexed citations
16.
Angelis, Matteo De, Chiara Orsingher, & Sara Valentini. (2007). A Meta-Analysis of Satisfaction with Complaint Handling. IRIS - Institutional Research Information System (Libera Università Internazionale degli Studi Sociali Guido Carli). 72–81. 3 indexed citations
17.
Orsingher, Chiara. (2006). Le script de service: fondements du concept et applications au marketing des services. Recherche et Applications en Marketing (French Edition). 21(3). 115–118. 19 indexed citations
18.
Montaguti, Elisa & Chiara Orsingher. (2006). Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura. Archivio istituzionale della ricerca (Alma Mater Studiorum Università di Bologna). 4(4). 137–154. 1 indexed citations
19.
Orsingher, Chiara. (2003). Un'analisi della soddisfazione del cliente nei servizi ad elevata partecipazione. Micro & macro marketing. 3–20. 1 indexed citations
20.
Orsingher, Chiara & Gian Luca Marzocchi. (2003). Hierarchical representation of satisfactory consumer service experience. International Journal of Service Industry Management. 14(2). 200–216. 44 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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